Gayendra Wijesekera’s Post

So will AI replace call centers? Let me tell you, the advancements in Voice AI and LLM's have opened so many doors of possibility that AI bots can certainly do a majority of call center work. But here is the thing, this would also allow a startup or an upcoming FMCG or D2C company to also setup a similar call center infra just like their large rivals. The cost of setting up and running business has come drastically down using AI. AI is not going to replace humans, but humans using AI would certainly do. We at hirex.ai have also enabled AI tools for our customers to conduct large scale interviews similar to much larger rivals who have an army of recruiters and internal teams to do similar interview and recruitment campaigns at scale. All this at a fraction of the cost. Get your FREE account now and start growing your team and business https://www.hirex.ai https://lnkd.in/gRE86nEv

The integration of AI across industries is transforming the workforce, enhancing efficiency, and reducing errors through automation. AI-driven tools are now pivotal in manufacturing and services, handling everything from customer inquiries via chatbots to complex predictive maintenance. As AI advances, its economic impact could reach up to $15.7 trillion by 2030, reshaping job roles and increasing the demand for AI-related skills. https://zurl.co/ZxVn #ArtificalIntelligence #DigitalTransformation #TechTrends #Automation

The integration of AI across industries is transforming the workforce, enhancing efficiency, and reducing errors through automation. AI-driven tools are now pivotal in manufacturing and services, handling everything from customer inquiries via chatbots to complex predictive maintenance. As AI advances, its economic impact could reach up to $15.7 trillion by 2030, reshaping job roles and increasing the demand for AI-related skills. #ArtificalIntelligence #DigitalTransformation #TechTrends #Automation https://lnkd.in/dvvByF8D

Recent Accenture survey of 2,800 c-suite executives: ➡️ 49% of c-suite leaders say their gen AI investments are outperforming other investments ➡️ 51% say AI helps them better measure customer satisfaction and gather feedback ➡️ nearly 100% of c-suite leaders say gen AI has influenced how their businesses acquire and retain customers ➡️ some businesses reporting overall productivity increases of 30%, and customer satisfaction ratings increasing by 60% “As an emerging technology, AI is different from other technological advancements with its potential to materially impact every aspect of an organization. Our research found that AI is enabling reinvention and accelerating organizations’ performance much faster than previous technological cycles across industries.” Yes. AI is not a 'new tool', it's much broader than that. And if you're stuck on how to get started, just do what biotech company Genmab did: "To provide a starting point for employees, Genmab had a simple but effective idea: they encouraged employees to give ChatGPT Enterprise their job description and ask, 'What can you do to help me?'" (source: https://lnkd.in/eM3WgB3E)

“Customer engagement is much more than a Q&A with a chatbot; #GenAI must be adept at understanding the sentiment associated with the text or sarcasm,” says Sreekrishnan Venkateswaran, Chief Technology Officer, Kyndryl India. In an intellectual AI discussion with AIM, Krishnan talked about the rise of #AutonomousAI, speaking about Kyndryl’s application across domains and how #AI has helped transform customer engagement in industries such as retail, travel and transportation, and believes AI is helping with nuanced approaches. Read more at: https://lnkd.in/g2DXCTHn #GenerativeAItechnology #ResponsibleAI

What’s happening to VAs in the Age of AI? Virtual Assistants (VAs) are the unsung heroes behind so many businesses, yet I'm sensing unease among VAs as AI tools become faster, cheaper, and more accessible. What happens to VAs when AI can handle the mundane, repetitive tasks they’ve traditionally managed? I’ve heard mixed reactions in conversations with VAs and business owners alike: • Some VAs see it as a threat – fearing replacement by algorithms that work 24/7, never take a sick day, and don’t send invoices. • Other VAs see it as an opportunity—a chance to offload busywork and step into more strategic roles that AI can’t replicate. The tools are there, but the transition isn’t automatic. For businesses, this is a wake-up call. Are we positioning our VAs for success, giving them access to the training and AI tools they need to evolve? Or are we unintentionally pushing them into obsolescence by viewing AI purely as a cost-cutting measure? The VA market is at an inflection point. As more tasks traditionally handled by offshore agencies shift to AI solutions, we have to ask, "how will VAs reposition themselves in this evolving landscape?" Some VAs are leaning in, mastering tools like Zapier + ChatGPT to become process automation experts. Others are focusing on human-first skills: creative problem-solving, emotional intelligence, and strategic thinking... things that AI can’t fully replicate. For businesses, it’s not just a question of automation. Do we value the reliability of AI-driven agents over the nuance of human connection? Is there still inherent value in having a person to collaborate with, or does AI’s ability to work faster, cheaper, and around the clock outweigh that? Where do you stand? Have you started replacing VA tasks with AI, or are you seeing new roles emerge instead? #VirtualAssistants #AI #FutureOfWork

This is a classic misunderstanding. The article is straightforward. Even goes so far as to point out the hype while discussing the upside. But the first comment from a reader shows the massive gap that exists between those who understand genAI and perhaps the majority who think it’s ‘just a chatbot’. Here’s the comment: “This guy has no idea. Every time l call my bank it is because of an issue where I need a specialist to help. A chatbot was never going to resolve my issues.” Let’s be clear. GenAI is nothing like the chatbots we are used to experiencing in the average call center. Yes, there’s a lot more work needed to really deploy this tech at scale to achieve the vision being discussed here. But to confuse genAI with the chatbot and automated systems that have been around for more than a decade shows how much more education is needed. The fact that we’re talking about FT readers here is also interesting. It shows that embracing genAI is probably more closely correlated with attitude (ie open-mindedness) than age or even intelligence. #genAI #openmindedness #cusiosity

As in so much of the business world AI tools are rapidly transforming the Presales profession, empowering teams to work smarter and more efficiently. From automating time-consuming tasks like proposal creation to delivering data-driven insights for tailored customer solutions, AI is enhancing how presales professionals engage with clients. Prep tasks which used to take valuable time, or were even reserved only for the larger opportunities, can now be completed in minutes. As AI continues to evolve, its role in presales will not only streamline workflows but also elevate the strategic impact of presales teams in driving business growth. Other than generic AI tools like ChatGPT, which AI applications are your Presales team leveraging today? #Presales #SolutionEngineering #AI #Innovation

AI Business Predictions 2024 In 2024, AI will transform business operations, impacting revenue growth, customer and employee engagement, and business models. Seventy-three percent of US companies have adopted AI, with 54% using generative AI (GenAI) since ChatGPT's launch. GenAI's accessibility and scalability allow it to enhance various business functions. By year-end, AI will revolutionize roles across all levels. Drawing from seven years of AI insights, six new 2024 predictions highlight trends and actions for long-term business value. (Source: pwc.com) #AI #GenerativeAI #MachineLearning #AIinBusiness Sify Technologies Limited. #DataCentre #cloud Tata Consultancy Services

📈 Planning ahead to scaling your customer success can be much easier if you look to AI Agents to support your team and do most of the heavy lifting. 👩💻 They're not just chatbots, they are AI Conversational Assistants that essentially serve as an around-the-clock "Company Oracle". Trained on your specific knowledge base, they can handle a significant number of customer queries without human intervention. This can result in a reduction of customer service costs by up to 88%! 🌐 They are 24/7 and like ChatGPT support over 90 languages. In this global world this can unlock more sales without doing anything differently. The power of these AI chatbots is further amplified by technologies like Retrieval-Augmented Generation (RAG). It enables chatbots to intelligently retrieve information from knowledge bases during conversations, providing precise and contextual answers. It's like having a knowledgeable assistant who can provide accurate answers and source documents in just a few keyboard strokes. Imagine being able to handle 80% of routine queries without human intervention? That's the power of AI in customer support! Read this article for more detail on the power of sophisticated AI Agents for customer support. #AI #Chatbots #CustomerSupport #ArtificialIntelligence