Ugendreshwar Kudupudi’s Post

I came across this fascinating piece in the Financial Times discussing the impact of AI on call centers, according to the CEO of Tata Consultancy Services. The prediction that AI could virtually eliminate the need for call centers in just a year is quite bold. Personally, I'm skeptical about such a rapid transformation. While AI has made significant strides, the human element in customer service is still crucial, especially for handling complex issues that require empathy and deep understanding. Moreover, the social and economic implications of such a swift change could be vast, particularly in regions heavily reliant on these jobs. What's your take on this? Do you think AI can replace human-operated call centers to this extent anytime soon? How should industries prepare for such changes? https://lnkd.in/g2UGCKxw #ArtificialIntelligence #CallCenters #TechNews #DigitalTransformation Looking forward to your thoughts!

Indian IT company TCS has reported that its pipeline for generative AI projects has doubled quarter-over-quarter to be worth over £900mn by the end of March. K. Krithivasan predicts that call centre agents will be one of the areas impacted most by the rapid adoption of generative AI. "The technology should be able to predict a call coming and then proactively address the customer's pain point." This should significantly reduce the number of incoming calls. What impact do you think generative AI will have on the future workforce? #AI #recruitment #futureworkforce

AI could kill off most call centers Good read on impact of AI on Jobs AI is changing the game for call centers in India. According to K Krithivasan, TCS chief executive, the widespread adoption of generative AI among multinational clients is poised to revolutionize traditional call center operations. “We are in a situation where the technology should be able to predict a call coming and then proactively address the customer’s pain point.” - K Krithivasan, Check out this article to learn more about the impact of AI on jobs and how it may affect the call center sector in India. #AI #callcenters #India #technology #jobs

🚀 There could be a minimal need for call centres within a year due to AI calling agents![Source: Techspot] Kirthivasan, the head of Indian IT giant Tata Consultancy Services, predicts that the need for traditional call centers could be "minimal" within a year due to advancements in AI 🤖 This signals a significant shift in business operations and customer service strategies globally 🌍 This shift towards proactive AI calling is not just about reducing headcount—it's about enhancing efficiency and reshaping customer service paradigms. 🌐 At my agency, we specialize in AI caller automations that revolutionize business communications, saving time and boosting productivity. As we integrate these advancements, it’s crucial for businesses to stay ahead of the curve. How ready is your business for the AI revolution? 🤖🔍 #AICalling #BusinessInnovation #FutureOfWork https://lnkd.in/dXBw4_qH

Businesses must proactively invest in reskilling their workforce and integrating AI-driven solutions to stay competitive and future-proof their operations in the face of technological disruption. https://lnkd.in/gQgSqjTV #AI #technology #innovation

"AI For Real And Call Centers": Death Of Human Calling. Some of you may have already started getting calls from AI that sound just like humans. The head of Tata Consultancy Services now says that artificial intelligence will significantly reduce the need for call centers in the near future, potentially impacting millions of jobs in countries like India and the Philippines. In discussing the future of chatbots, K. Krithivasan mentioned their potential to analyze a customer’s transaction history and handle tasks typically managed by call center agents. "That's the direction we're heading in... I believe we're not quite there yet—perhaps in about a year or so," he remarked. Despite the rapid advances in generative AI, the immediate impact on job reduction may be overestimated, with the long-term effects likely to be more significant, he added. -Breaking Down AI For Everyone- Source: FT https://lnkd.in/dKnKKHxr #customerservice #chatbots #TCS Tata Consultancy Services - UK and Europe

In this mornings today's Financial Times, there is a discussion around AI's role in call centres has never been more vibrant. Tata Consultancy Services' head predicts AI could make traditional call centres obsolete, a notion we at Neural Voice have been championing in our own unique way. While AI's advance raises questions about the future of such employment hubs, particularly in Asia, Neural Voice views this as an opportunity to elevate human potential. We believe in AI's role as an augmentative force, freeing individuals from repetitive tasks to focus on more creative, empathetic, and complex problem-solving activities. Our approach at Neural Voice is not to replace but to empower and enhance. By harnessing AI, we aim to create more meaningful employment opportunities and drive innovation in the way businesses communicate and operate. We're not just observing the revolution; we're actively shaping it. Let's embrace the transformative power of AI together. https://lnkd.in/e4T-nfkB #NeuralVoice #AICommunication #FutureOfWork

🚀 Exciting news! Artificial intelligence (AI) is here to augment human work, not replace it! 💪 🌟 In an interview with CNBC-TV18, Harrick Vin, Chief Technology Officer at Tata Consultancy Services (TCS), shared his perspective on the evolving role of AI in the workforce. Vin emphasized that AI should be viewed as a tool for augmentation rather than replacement. This means that AI will enhance our capabilities and make us even more productive, rather than taking over our jobs. 🤖👩💼 [1] [2] [3] 🔍 And he's not alone in this belief! The Harvard Business Review also highlights the importance of AI augmenting human intelligence, not replacing it. People and AI bring different abilities and strengths to the table, and together, we can achieve incredible things. 🤝 💡 It's important to remember that automation has been happening gradually since the Industrial Revolution. Machines have been replacing human workers in various industries, but this has always led to new opportunities and advancements. AI is just the next step in this evolution. 🔄 🌍 So, what does this mean for us? It means that we need to embrace AI as a powerful tool that can automate repetitive tasks, improve decision-making, and increase productivity. By leveraging AI, we can focus on more meaningful and strategic work, while letting the machines handle the mundane. 📈 🗣️ Effective communication is essential for any organization, and AI can revolutionize workplace communication. By automating repetitive communication tasks, AI frees up time for more meaningful interactions and collaboration. Let's harness the power of AI to enhance our communication skills and create even stronger connections within our teams. 💬📲 🙌 Let's debunk the fear of job loss and instead focus on the incredible opportunities that AI brings. By embracing AI as a tool for augmentation, we can unlock our full potential and stay relevant in this ever-changing world. Let's learn, adapt, and thrive together! 💡💼 #AI #AugmentationNotReplacement #FutureOfWork #Innovation #Productivity #CommunicationSkills #EmbraceChange References: [1] How to manage the cultural and operational impact of AI: https://lnkd.in/dFwPcpG8 [2] AI may not replace you, but someone who uses it can — here's the No. 1 skill you need to stay relevant: https://lnkd.in/dvQ2fEMu [3] Revolutionizing workplace communication with AI: https://lnkd.in/d3NmprKJ

Will Call Centers be a thing of the past? According to Tata Consulting Services’ Chief Executive K Krithivasan the answer is Yes.  While this article quotes Krithivasan as saying that call centers will not be needed in a year, but that is not a hard and fast deadline for the company. With the rise of generative AI (chatbots in this instance) the need for a human based call center is in their view on the decline. Which begs the question what will call centers look like in the future and where will the people go? When organizations are looking to introduce new technologies into their ecosystem such as generative AI we always like to ask that organization what they are doing to retain those that may be displaced. Have you developed a retraining program or some sort of skills based training program to encourage existing employees to stay and grow with the company? Here at IMPACT Management Services we have these types of conversations often. Our suggestion is always to work with the company’s existing employees that they worked so hard to hire and help develop new skills that they can utilize within the organization. Reach out to us today if you have questions on AI, automation, reskilling etc. As always follow us for more industry insights.  #Talentsolutions #Employeeretention #AI https://lnkd.in/dt_svCSh    

Will Call Centers be a thing of the past? According to Tata Consulting Services’ Chief Executive K Krithivasan the answer is Yes. With the rise of generative AI (chatbots in this instance) the need for a human based call center is in their view on the decline. Which begs the question, what will call centers look like in the future and where will the people go? Have you developed a retraining program or some sort of skills based training program to encourage existing employees to stay and grow with the company? Here at IMPACT Management Services we have these types of conversations often. Our suggestion is always to work with the company’s existing employees that they worked so hard to hire and help develop new skills that they can utilize within the organization. Reach out to us today if you have questions on AI, automation, reskilling etc. As always follow us for more industry insights.  #Talentsolutions #Employeeretention #AI