Senior Strategy Consultant | Expert in CX, HCP Engagement, and Consumer Satisfaction | Consumer Feedback Campaigns | Animal Rescue Advocate & Volunteer 🐶🐱
🎼 Recharge and Reengage: The Intersection of CX and Live Events🎸 Vacation mode is officially coming to an end! While the time has been a perfect blend of family, friends, and fitness, there's an undeniable pullback to the world of work.😎 One highlight of my break was attending the Ed Sheeran concert in Zagreb (Side note: what an incredibly talented and humble person). The sheer scale of the event, with over 70,000 fans united in shared experience, was truly awe-inspiring. But beyond the music, what struck me was the intricate orchestration behind the scenes. From seamless ticketing and entry to well-placed merchandise booths, the concert was a masterclass in customer experience (CX).🎉 As I dive back into projects with my Screver AG team this week, I'm reminded of the parallels between crafting exceptional customer experiences and delivering unforgettable live events. Both require meticulous planning, attention to detail, and a deep understanding of audience needs.💡 I'm eager to explore how to apply these lessons to enhance our CX strategies. How can we create moments of delight for our customers, just like a perfectly timed encore? Let's connect and discuss how to turn ordinary interactions into extraordinary experiences. 🙌 #CX #liveevents #customersuccess #experienceeconomy #customerjourney
