GemSeek, Part of Accenture Song’s Post

🌟 Thrilled to announce that GemSeek, now Accenture Song, and Heidelberg Materials are finalists in three categories at ARCET Global's 5th edition of the Customer Centricity World Series !🌟 🏆 Best Customer Experience Strategy  🏆 Best Measurement in Customer Experience  🏆 Customer Centricity in B2B We’ve been working with Heidelberg Materials for nearly 10 years, and we’ve witnessed how their CX programme developed and evolved over the years. Most recently, we took the next step of Heidelberg Materials’ customer-centric journey – enhancing their customer feedback collection strategy and technology to fit the changing customer needs and evolving business environment. We’re excited we now have the opportunity to showcase to the global CX community the great work we’ve been doing together! A big thank you to the Heidelberg Materials team - this recognition is a testament to our shared commitment to excellence in customer experience!