GemSeek, Part of Accenture Song

🌟 Thrilled to announce that GemSeek, now Accenture Song, and Heidelberg Materials are finalists in three categories at ARCET Global's 5th edition of the Customer Centricity World Series !🌟 🏆 Best Customer Experience Strategy  🏆 Best Measurement in Customer Experience  🏆 Customer Centricity in B2B We’ve been working with Heidelberg Materials for nearly 10 years, and we’ve witnessed how their CX programme developed and evolved over the years. Most recently, we took the next step of Heidelberg Materials’ customer-centric journey – enhancing their customer feedback collection strategy and technology to fit the changing customer needs and evolving business environment. We’re excited we now have the opportunity to showcase to the global CX community the great work we’ve been doing together! A big thank you to the Heidelberg Materials team - this recognition is a testament to our shared commitment to excellence in customer experience!

🌟 Thrilled to announce that GemSeek, now Accenture Song, and Heidelberg Materials are finalists in three categories at ARCET Global's 5th edition of the Customer Centricity World Series !🌟 🏆 Best Customer Experience Strategy  🏆 Best Measurement in Customer Experience  🏆 Customer Centricity in B2B We’ve been working with Heidelberg Materials for nearly 10 years, and we’ve witnessed how their CX programme developed and evolved over the years. Most recently, we took the next step of Heidelberg Materials’ customer-centric journey – enhancing their customer feedback collection strategy and technology to fit the changing customer needs and evolving business environment. We’re excited we now have the opportunity to showcase to the global CX community the great work we’ve been doing together! A big thank you to the Heidelberg Materials team - this recognition is a testament to our shared commitment to excellence in customer experience!

🌟 Discover the Future of Life Sciences – August 2024 Insights Edition 🌟 In this month’s edition, you'll find: 🔍 A deep dive into the latest advancements in MedTech, including how they're revolutionising diagnostics and treatment options 📊 An exploration of emerging trends in patient experience, revealing what truly matters to patients and how healthcare providers can respond 💡 Data-driven strategies that are optimising life sciences outcomes, offering practical ways to improve both efficiency and patient satisfaction 🔬 Expert analyses on the future of personalised medicine, including the challenges and opportunities that lie ahead Check it out: https://lnkd.in/d-RixrUs #LifeSciences #Healthcare #PatientExperience #CX #MedTech

🚀 In our latest podcast, Tarang Agrawal from Takeda shares insights on creating superior CX in pharma, emphasising the need for focused value demonstration through VoCs and proof of concept. "You need to have a problem defined, and you need to have a solution in mind." 🎧 Listen now: https://lnkd.in/gz2XP5fe #Pharma #CX #VoC

𝗪𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝘀𝗲𝗰𝗿𝗲𝘁 𝗯𝗲𝗵𝗶𝗻𝗱 𝗯𝗿𝗮𝗻𝗱𝘀 𝗹𝗶𝗸𝗲 𝗔𝗽𝗽𝗹𝗲 𝗮𝗻𝗱 𝗡𝗶𝗸𝗲 𝗰𝗮𝗽𝘁𝘂𝗿𝗶𝗻𝗴 𝗼𝘂𝗿 𝗵𝗲𝗮𝗿𝘁𝘀❓❤️ In one of the latest episodes of 𝗧𝗵𝗲 𝗖𝗫 𝗜𝗺𝗽𝗮𝗰𝘁 𝗣𝗼𝗱𝗰𝗮𝘀𝘁, our host Ivaylo Yorgov sits down with Robin Daniels to uncover the art of building a customer-loving culture. From evolving personal motivations to mastering change management, we dive deep into creating a brand that stands the test of time. Discover the three key stages to turning awareness into adoration and why understanding every team member's role is crucial. Curious? Tune in and transform your approach to customer experience! 🎧 𝗟𝗶𝘀𝘁𝗲𝗻 𝗻𝗼𝘄 𝗼𝗻: Spotify: https://lnkd.in/dR8YJt5r SoundCloud: https://lnkd.in/dQJt85zQ Apple Podcast: https://lnkd.in/d-QCTgmq 🎥 𝗪𝗮𝘁𝗰𝗵 𝗼𝗻: YouTube: https://lnkd.in/db-fc7kd #CustomerExperience #EmployeeExperience #BrandBuilding #Leadership

Our 𝗝𝘂𝗹𝘆 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 are here and it's packed with curious insights and industry trends! 🔍 𝗖𝗫 𝗜𝗺𝗽𝗮𝗰𝘁 𝗣𝗼𝗱𝗰𝗮𝘀𝘁: Don't miss Mehmed Ramadan's interview with industry leaders Dr. Christian Velten, Roche and Tarang Agrawal, Takeda as they share their experiences with creating superior customer-centric strategies in healthcare. 🤖 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜 𝗶𝗻 𝗕𝗶𝗼𝗽𝗵𝗮𝗿𝗺𝗮: Explore how GenAI is transforming drug discovery and precision medicine. 📰 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗡𝗲𝘄𝘀: discover latest topics including MedTech layoffs, interoperability challenges, and radiologist burnout. Read here: https://lnkd.in/dSNBhWun #Healthcare #CX #MedTech #GenAI

🌟 Catch our videocast on 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝘀𝘂𝗽𝗲𝗿𝗶𝗼𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗽𝗵𝗮𝗿𝗺𝗮! We hosted an exciting session where Mehmed Ramadan interviewed Dr. Christian Velten, Roche and Tarang Agrawal, Takeda. 👀 Sneak peek of what they talked about: - 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰𝗶𝘁𝘆: How to put customers first in the pharma industry - 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗕𝘂𝘆-𝗜𝗻: Tips for getting executive support for your CX initiatives - 𝗩𝗼𝗖 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆: The latest in Voice of the Customer tools and how they can help - 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶s𝗲𝗱 𝗝𝗼𝘂𝗿𝗻𝗲𝘆𝘀: Crafting customised experiences for your customers - 𝗣𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝘃𝗲 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: Using data to predict and meet customer needs Don't miss out on insights from industry leaders on improving customer experiences in pharma! #CX #Pharma #VoC

🔊 𝗛𝗼𝘄 𝗱𝗼 𝘆𝗼𝘂 𝗴𝗼 𝗯𝗲𝘆𝗼𝗻𝗱 𝗺𝗲𝗮𝘀𝘂𝗿𝗶𝗻𝗴 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝘀𝗰𝗼𝗿𝗲𝘀 𝘁𝗼 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝘀❓ In the latest episode of 𝗧𝗵𝗲 𝗖𝗫 𝗜𝗺𝗽𝗮𝗰𝘁 𝗣𝗼𝗱𝗰𝗮𝘀𝘁, Minna Killström, Customer Intelligence Lead at Neste, shares valuable insights. Minna emphasizes the importance of aligning with your company's strategy and setting emotional targets for customer experiences. To truly understand your customers, engage in qualitative discussions, interviews, and gather deep insights into their expectations and perceptions. Ensure your measurements go beyond data to provide actionable insights aligned with your strategic goals. Don’t miss this episode to learn more about measuring and leveraging customer emotions! 🎧 𝗟𝗶𝘀𝘁𝗲𝗻 𝗻𝗼𝘄 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗳𝗮𝘃𝗼𝘂𝗿𝗶𝘁𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺: 𝗦𝗽𝗼𝘁𝗶𝗳𝘆 https://lnkd.in/d8PTYWnu 𝗦𝗼𝘂𝗻𝗱𝗖𝗹𝗼𝘂𝗱 https://lnkd.in/dxgAb3cV 𝗔𝗽𝗽𝗹𝗲 𝗣𝗼𝗱𝗰𝗮𝘀𝘁 https://lnkd.in/dqYhFExN #CustomerExperience #NewPodcastEpisode #CustomerLoyalty

😤 𝗘𝘃𝗲𝗿 𝗰𝗮𝗹𝗹𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗳𝗲𝗹𝘁 𝘁𝗵𝗲 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗱𝗲𝗮𝗹𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗱𝗶𝘀𝗲𝗻𝗴𝗮𝗴𝗲𝗱 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀❓ We've all been there, and it highlights the need for motivated, purpose-driven teams. In this episode of 𝗧𝗵𝗲 𝗖𝗫 𝗜𝗺𝗽𝗮𝗰𝘁 𝗣𝗼𝗱𝗰𝗮𝘀𝘁, our guest Robin Daniels, Chief Business and Product Officer at Zensai, shares insights on how building a customer-loving culture starts with building happier teams. He highlights two key factors that drive team motivation: 𝗖𝗹𝗮𝗿𝗶𝘁𝘆 𝗼𝗳 𝗣𝘂𝗿𝗽𝗼𝘀𝗲: Understanding what you're working towards and why it matters. 𝗙𝗲𝗲𝗹𝗶𝗻𝗴 𝗼𝗳 𝗜𝗺𝗽𝗮𝗰𝘁: Knowing that your efforts contribute meaningfully to the team's goals. 𝗗𝗼𝗻'𝘁 𝗺𝗶𝘀𝘀 𝗼𝘂𝘁❗ Join us as we explore how fostering a sense of belonging can lead to happier teams and ultimately better customer experiences. 🎧 𝗟𝗶𝘀𝘁𝗲𝗻 𝗻𝗼𝘄 𝗼𝗻: Spotify: https://lnkd.in/dR8YJt5r SoundCloud: https://lnkd.in/dQJt85zQ Apple Podcast: https://lnkd.in/dvXskSet 🎥 𝗪𝗮𝘁𝗰𝗵 𝗼𝗻: YouTube: https://lnkd.in/dRYQzr5h #Leadership #CustomerExperience #EmployeeEngagement #EmployeeExperience

🔊 𝗗𝗼 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝘀 𝗶𝗺𝗽𝗮𝗰𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆❓ 𝗪𝗵𝗶𝗰𝗵 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝘀 𝘀𝗵𝗼𝘂𝗹𝗱 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗲𝘃𝗼𝗸𝗲, 𝗮𝗻𝗱 𝗰𝗮𝗻 𝘁𝗵𝗲𝘆 𝗯𝗲 𝗺𝗲𝗮𝘀𝘂𝗿𝗲𝗱❓ These questions are explored in the latest episode of 𝗧𝗵𝗲 𝗖𝗫 𝗜𝗺𝗽𝗮𝗰𝘁 𝗣𝗼𝗱𝗰𝗮𝘀𝘁 by GemSeek. Hosted by Ivaylo Yorgov, the episode features Minna Killström, Customer Intelligence Lead at Neste and author of 𝑉𝑒𝑡𝑜𝑎 𝑇𝑢𝑛𝑡𝑒𝑒𝑠𝑒𝑒𝑛 - 𝐿𝑢𝑜 𝑝𝑎𝑟𝑒𝑚𝑝𝑖𝑎 𝑎𝑠𝑖𝑎𝑘𝑎𝑠𝑘𝑜𝑘𝑒𝑚𝑢𝑘𝑠𝑖𝑎 𝑗𝑎 𝑝𝑦𝑠𝑦𝑣ä𝑚𝑝𝑖ä 𝑎𝑠𝑖𝑎𝑘𝑎𝑠𝑠𝑢ℎ𝑡𝑒𝑖𝑡𝑎, a book on customer experience and emotions (in Finnish). Minna delves into how emotions shape decision-making and memories, highlighting their crucial role in every choice we make: "𝑬𝒎𝒐𝒕𝒊𝒐𝒏𝒔 𝒘𝒐𝒓𝒌 𝒇𝒂𝒔𝒕 𝒂𝒏𝒅 𝒔𝒊𝒈𝒏𝒊𝒇𝒊𝒄𝒂𝒏𝒕𝒍𝒚 𝒊𝒎𝒑𝒂𝒄𝒕 𝒐𝒖𝒓 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆𝒔 𝒂𝒏𝒅 𝒃𝒆𝒉𝒂𝒗𝒊𝒐𝒖𝒓, 𝒆𝒔𝒑𝒆𝒄𝒊𝒂𝒍𝒍𝒚 𝒊𝒏 𝒃𝒖𝒚𝒊𝒏𝒈 𝒅𝒆𝒄𝒊𝒔𝒊𝒐𝒏𝒔. 𝑾𝒆 𝒅𝒐𝒏'𝒕 𝒎𝒂𝒌𝒆 𝒄𝒉𝒐𝒊𝒄𝒆𝒔 𝒑𝒖𝒓𝒆𝒍𝒚 𝒓𝒂𝒕𝒊𝒐𝒏𝒂𝒍𝒍𝒚—𝒆𝒎𝒐𝒕𝒊𝒐𝒏𝒔 𝒂𝒓𝒆 𝒌𝒆𝒚. 𝑷𝒐𝒔𝒊𝒕𝒊𝒗𝒆 𝒆𝒎𝒐𝒕𝒊𝒐𝒏𝒔 𝒇𝒐𝒔𝒕𝒆𝒓 𝒕𝒓𝒖𝒔𝒕 𝒂𝒏𝒅 𝒄𝒐𝒎𝒎𝒊𝒕𝒎𝒆𝒏𝒕, 𝒍𝒊𝒌𝒆 𝒎𝒂𝒌𝒊𝒏𝒈 𝒅𝒆𝒑𝒐𝒔𝒊𝒕𝒔 𝒊𝒏 𝒂𝒏 '𝒆𝒎𝒐𝒕𝒊𝒐𝒏𝒂𝒍 𝒃𝒂𝒏𝒌 𝒂𝒄𝒄𝒐𝒖𝒏𝒕.'" 🎧 Don’t miss this insightful episode to learn more about the connection between emotions and customer experience! Listen now on your favourite podcast platform: 𝗦𝗽𝗼𝘁𝗶𝗳𝘆 https://lnkd.in/d8PTYWnu 𝗦𝗼𝘂𝗻𝗱𝗖𝗹𝗼𝘂𝗱 https://lnkd.in/dxgAb3cV 𝗔𝗽𝗽𝗹𝗲 𝗣𝗼𝗱𝗰𝗮𝘀𝘁 https://lnkd.in/dqYhFExN #CustomerExperience #EmotionalIntelligence #BrandLoyalty #NewPodcastEpisode