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What has Primark learned from its click & collect roll-out? And how did Ann Summers complete a 12-month transformation project in just four months? On this week's episode, sponsored by PMC, I'm bringing you conversations with Paul Edney, Technology Director Channels at Primark, and Jeannette C., Technology Director at Ann Summers. We explore: ◾ The rationale behind Primark’s click & collect roll-out and how it’s enabling the retailer to engage with new customers. ◾ 2025 strategic priorities for both businesses. ◾ Working backwards from the customer, testing and learning, embracing failure – how digital transformation requires cultural change. ◾ The importance of speed to market while balancing cost and flexibility. Is WAgile (waterfall + agile) the new way of working? ◾ From virtual sizing tech to in-store payment innovation, which technologies are the retailers excited about for the future? You can catch the episode here on retaildisrupted.com or the usual platforms: https://lnkd.in/eQXRZM_j #retaildisrupted #retail #retailinsights #retailpodcast #clickandcollect #ecommerce #retailtech #retailtechnology #digitaltransformation #cx #annsummers #primark

Does digital transformation require cultural change? RTT member Natalie Berg explores this question and more in her recent #retaildisrupted podcast. Listen below 👇

Bigger is not always better! Once-dominant big-box stores are evolving into smaller footprints. These retail giants, known for sprawling warehouses and vast selections, must grapple with a new reality. 🏬 🛍️ Since the pandemic, many consumers prefer the convenience of online shopping. This leaves retailers with excess space and the need to adapt: https://lnkd.in/emzPkRUs #BigBoxRetail #Retail #OnlineShopping

#BigBoxRetail #RetailTrends #StoreShrinkage Hey there! 😊 Have you noticed how big-box retailers have been experimenting with the size of their stores lately? It’s pretty fascinating to see this trend as one of the longest-running experiments happening in the retail world. Here's a quick breakdown of what this means: Space Matters: Many big retailers are opting to downsize their stores. They’re realizing that sometimes, less is more! 🏬✨ Testing Waters: By shrinking their footprints, these brands can test how smaller locations impact customer experience and sales. Will it draw in more shoppers? 🤔 Cost-Efficiency: Smaller stores mean lower overhead costs. It’s a win-win for the retailers and potentially for us as consumers with better deals! 💰💡 Adaptation: As shopping behaviors shift (hello, online shopping!), adapting the retail environment becomes crucial. Community Focus: Some brands are even looking to create a more community-centric vibe with these smaller shops—something ... Are Big-Box Retailers Facing a Decline in Store Sizes? Answers: https://lnkd.in/gYhWkD4b

With the holiday season quickly approaching, there is nothing more important for grocery retailers than making sure that their store has a reliable front end. While new technology such as #ESLs or self-service checkout are important investments for grocery retailers, you must first make sure that your store can reliably handle the foundation of the guest experience: completing transactions at the point of sale with reliability and ease.    TRUNO’s Michael Johnson walks through 4 solutions for a reliable grocery front end.    #retailsolutions #grocerytechnology https://lnkd.in/graWUzuR 

#BigBoxRetail #RetailTrends #StoreShrinkage Hey there! 😊 Have you noticed how big-box retailers have been experimenting with the size of their stores lately? It’s pretty fascinating to see this trend as one of the longest-running experiments happening in the retail world. Here's a quick breakdown of what this means: Space Matters: Many big retailers are opting to downsize their stores. They’re realizing that sometimes, less is more! 🏬✨ Testing Waters: By shrinking their footprints, these brands can test how smaller locations impact customer experience and sales. Will it draw in more shoppers? 🤔 Cost-Efficiency: Smaller stores mean lower overhead costs. It’s a win-win for the retailers and potentially for us as consumers with better deals! 💰💡 Adaptation: As shopping behaviors shift (hello, online shopping!), adapting the retail environment becomes crucial. Community Focus: Some brands are even looking to create a more community-centric vibe with these smaller shops—something ... Are Big-Box Retailers Facing a Decline in Store Sizes? Answers:  https://lnkd.in/gWvXJA_H Let's Connect! Have you faced similar challenges? Share your insights and experiences. Le...

In today’s fast-paced retail world, speed and efficiency are everything. That’s why we’re excited to announce Runner 🏃♂️— a feature in our POS that lets associates request items from the stockroom using our Associate App, all without leaving the sales floor! 🛍️✨ What does Runner do? 😤 Keeps associates on the sales floor while managing stock requests with ease. 💬 Enables seamless communication between the store floor and stockroom. ⏱️ Elevates the customer experience by delivering products faster and reducing wait times. ✨ Two of our customers, FOOTASYLUM and Clarks, are already seeing incredible results with Runner—associates stay engaged with customers, and sales are soaring! ✨ #unifiedcommerce #retailtech #customerexperience #omnichannelretail #retailinnovation

One single takeaway from #Shoptalk this year: The first brand whose CEO requires sales, shopper, and brand teams to all work together to deliver maximum benefit to the consumer and the enterprise could boost market share by 5-10% over competitors. Disjointedness and opportunity are 1:1 correlated! The same could potentially said on the retailer side (merchant, store ops, retail media.)

Ever wondered how a smaller store can outperform a retail giant in efficiency and revenue? If you're in the retail industry, you've probably heard about GMV (Gross Merchandise Value) per square foot. Here's a striking comparison: Blinkit dark stores operate in a fraction of the space compared to DMart - Avenue Supermarts Ltd stores, yet Blinkit’s GMV per square foot is almost double that of Dmart’s. This highlights how a hyperlocal approach, a deep understanding of customer needs, and effective space management can boost revenues while enhancing the customer service

Is DMart Losing its Competitive Edge? For years, DMart has been the go-to retailer for everyday low prices, maintaining minimal operational costs to pass savings onto consumers. But in a market that’s rapidly evolving, is this strategy enough? Competitors like Blinkit and Zepto are disrupting the space, prioritizing consumer convenience and innovation, responding more dynamically to changing customer needs. With the rise of faster delivery services and tech-driven shopping experiences, DMart's approach appears to be at a crossroads. In this age of consumer-centricity, is focusing solely on price a sustainable model? The retail industry is witnessing a transformation where convenience, agility, and foresight are key. What are your thoughts on this shift in retail strategies?