Accelerex’s Post

Sr. Process Executive - Tech Support Qualification: Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc…. Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines. • Web: Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT Customer Relationship Management: • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues. For Voice processes Only: : • Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer. • Connect with the customer & provide highest level of customer satisfaction. • Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues. • Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone. • Process Executives are expected to call back on time. Process Improvements and Adherence: • Meet process SLAs / metrics – productivity and quality targets within the established timelines. • Ensure process guidelines are followed and met as documented. • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions. • Adhere to security practices set by organization. Project Control, Management and Review / Program delivery: • Receive tickets/work on issues related to respective process. • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

DVA is not associated with this job post. Automation Technical Account Manager, Brazil https://lnkd.in/gDGSzJFd What you will do Support enterprise customers implementing containerized and platform automation solutions Quickly learn new technologies, including topics such as container orchestration, container registries, container creation strategies, Operating System and routine activity automation. Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities. Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies. Attain Trusted Advisor status with both key business and technical decision makers. Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs... #jobboard #jobs #job #jobsearch #hiring #employment #nowhiring #jobboards #jobseekers #jobshiring #jobalert #wearehiring #work #jobposting #recruitment #jobhunt #design #jobsearching #vajob #temporarywork #staffing #graduates #executiveassistant #hotjobs #graduates #career #wfh #career #hiring #cfbr

Hiring a process automation consultant can streamline your business operations, increase efficiency, and reduce costs drastically. Learn more about the benefits they can bring to your organization: https://bit.ly/4eMEyJC @JohnGCourtney

Attention all recruiters and talent acquisition partners! A quick note to clarify that IT Automation Engineers and Automation Engineers in core industries are not the same. It's important to understand that the skill sets required for each are completely different. So, before you reach out to candidates, make sure you know which "automation" you are exactly referring to. This will save both you and the candidates valuable time. 😊 #hiring #automation

send resumes to ashwin@unicomtec.com #BusinessAnalyst USC only Rate: $45/hr no negotiations • Serve as a subject matter expert for select products and/or processes • Ensure risks associated with these products and/or processes are documented and addressed within risk and compliance policies and procedures • Create, maintain and share complex business flow diagrams such as process maps, data flows, lists of controls, and test cases • Complete timely reviews for items requiring routine updates such as disclosures, business flow diagrams, controls, RIM maintained files, and vendor • scorecards • Perform impact analysis and share findings to help inform priority decisions and accelerate feature and user story definition and refinement • Compile and interpret data to generate insights around potential challenges and opportunities • Partner with developers to ensure a thorough understanding of the relevant user stories and any viability constraints such as Legal, Compliance or RIM. • Collaborate to assess the metrics that will be necessary to measure the progress and impact of an effort and how the data will be obtained • Provide input to developers and testing resources concerning potential test scenarios needed to ensure a solution fully meets the challenge and constraints • Collaborate with testing resources, as needed, in identifying the optimal testing plan across various environments for a given solution • Assist the agile team in execution of testing as needed by the team • Collaborate with the appropriate teams to ensure communication and change management needs are addressed • Ensure the appropriate measurement and monitoring is in place to gauge the success of relevant products and processes

Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I – BPM.rnA Data Associate should independently be able to effectively and efficiently process the transactions assigned in timely manner clarify complex transactions to others and ensure that quality of output and accuracy of information is maintained in alignment with SLAs and assists Lead I – BPM. Outcomes: Independently achieves the following; guiding other process associates and assists Lead 1 - BPM     Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence.     Data: Analyze information enter and verify data follow the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions.     Address performance issues and improvement plans of team and self with supervisor.     Expected to be proficient in the process and domain to ensure quality of transactions and guide the same to the process associates.     Perform QA for production associates as an expert in the function and ensure completion within SLAs.     Create reports on performance metrics for team to manage productivity.     Understand the process and bring forward ideas and solutions to simplify and automate them to increase operational efficiency. Create automation solution and submit the same to Lead I for review.

Urgent Hiring (not for Bench Sales) We need to fill 5 positions in the below mentioned location for one of our Existing BFSI customer. The details are mentioned below. Please get us the relevant profiles on TOP PRIORITY by October 8, 2024, by 1100 HRS IST.  The hiring process shall involve 3 rounds ( 2 internal & 1 with the customer) Role: Requirement of Operational Risk Data and Tools Product Manager (USA) Location : New York / New Jersey – 4 Positions Location : Tampa – 1 Position Required Experience : 8-10 Years Working Mode : Work from Client’s Office Hiring Mode : W2 Joining time : not more than 2 weeks   Key Responsibilities: • Product Backlog Management: o Prioritize, refine, and estimate product backlog items to ensure alignment with strategic objectives. o Collaborate with stakeholders to understand their needs and translate them into well-defined product requirements. o Identify and address dependencies across different workstreams and impacted products. • Data-Driven Solutions: o Create data-driven proof of concepts to validate the usability and effectiveness of product outputs. o Develop a deep understanding of the product vision and strategic execution. o Work closely with the development team to ensure successful product delivery. • Data Governance: o Develop and maintain a deep understanding of data governance principles and controls. o Ensure that all work and tasks related to data governance are executed in compliance with relevant requirements. • Product Performance and Stakeholder Feedback: o Continuously monitor and report on product performance, identifying areas for improvement. o Actively gather and address stakeholder feedback to enhance product value and satisfaction. Required Qualifications: • Experience: 10+ years of experience in product management, preferably within the financial services industry. • Certifications: Certified Product Manager (CPM), Certified Scrum Product Owner (CSPO), or similar certifications. • Technical Skills: Strong understanding of data management, analytics, and reporting tools. Familiarity with operational risk frameworks and regulations. Preferred Qualifications: • Experience with operational risk data and tools within a large financial institution. • Knowledge of regulatory requirements related to operational risk, such as Basel III, FRTB, and CCAR. • Experience with Agile methodologies and tools. Key Competencies: • Strategic Thinking: Ability to align product strategy with organizational goals and objectives. • Data-Driven Decision Making: Proven ability to use data to drive product decisions and improvements. • Stakeholder Management: Skill in building and maintaining strong relationships with stakeholders. • Problem-Solving: Ability to identify and resolve complex issues effectively. • Adaptability: Flexibility to adapt to changing priorities and market conditions.   Please reach me sasi@dwlabs.com.com #OperationalRiskDataandToolsProductManager W2 Hiring

Hiring for multiple positions in Intelligent Automation Domain. Refer to attached snippet for more details..

Job Title - Product Implementation Engineer. Location - (India/Onsite) Responsibilities: 1. Client Solutions Deployment: Install, configure, and tailor Securiti.ai’s data privacy and protection products within client environments, ensuring seamless integration with existing systems. 2. Technical Troubleshooting: Diagnose and resolve any issues during implementation, providing clients with effective solutions to ensure system stability and efficiency . 3. Training and Support: Offer training to client teams to help them understand and use Securiti.ai’s tools effectively, fostering long-term client success. 4. Documentation: Develop comprehensive documentation of the implementation process, providing guides and manuals for client reference and future troubleshooting. 5. Post-Implementation Optimization: Evaluate system performance post-deployment and suggest optimizations to enhance functionality and user experience . Presales Engineer Responsibilities: 1. Solution Design and Presentation: Create and present tailored demonstrations of Securiti.ai’s product suite, showing how the solutions meet client-specific privacy, security, and compliance needs. 2. Technical Consultation: Work closely with potential clients, answering detailed questions about Securiti.ai’s technology and addressing security concerns to build confidence in the solution . 3. Proposal Development: Collaborate with sales and product teams to develop compelling proposals that articulate Securiti.ai’s product value in addressing data privacy challenges. 4. Customer Feedback Integration: Gather insights from prospects and customers, relaying this feedback to product teams to drive improvements. 5. Continuous Learning: Stay up-to-date on industry trends, data privacy laws, and Securiti.ai product updates, ensuring expertise in presenting solutions. #Dataprivacy #DataSecurity #Cybersecurity #DataprivacyandSecurity

#hiring #BusinessAnalyst #AlbanyNewYork #onsite Requirements This is an 100% Onsite 72 months experience in performing requirements gathering and business analysis, producing written documentation of requirements; system design and implementation 72 months of experience in elicitation and documentation with participants in the business creation/completion of project charters for automation projects. Including determining how to capture and document requirements based on the development methodology used for the business systems. Meet with stakeholders, SMEs, process owners and users to elicit and document needs, expectations, constraints and external interfaces using various methods. 72 months of experience in developing the business requirements by translating the needs, expectations, constraints and interfaces into a format understandable to both clients and technologists, using various methods (e.g., brainstorming, document analysis, facilitated meetings, focus groups, interface analysis, interviews, observation, prototyping, requirements workshops, reverse engineering, survey questionnaire by asking the right questions to surface essential requirements information) 72 months of experience in developing requirements for the business needs and solution component design, incorporate changes to requirements resulting from architectural/design decisions, able to define attributes, constraints and other non-functional requirements. 72 months experience working to establish criteria for evaluation and acceptance of requirements, manage requirements scope, obtains commitment to the requirements from the project participants. Identifies project work and requirements inconsistencies during defect / requirements management and communication. 72 months of experience in requirement analysis and validation, Analyzes requirements to ensure that they are complete, feasible, realizable and verifiable. Provide the capability to identify key requirements that have a strong influence on cost, schedule, functionality, risk or performance. 72 months of experience to analyzes requirements and represent the requirements textually as well as via visual models or graphical form, in order to communicate the requirements effectively to the required audience. 72 months of experience in Application Testing Planning and Defect Tracking. Collaborates with testing lead to develop requirements-based testing considerations and strategies that will validate resolution of the business problem. 72 months of experience in driving Business Analysis Center of Excellence by leading the establishment and implementation of a standard set of operating procedures for effective requirements engineering. 72 months of experience working and understanding of system development life cycle (SDLC) methodologies, demonstrate experience with multiple modeling techniques/tools to convey and gain agreement regarding requirements. Mastan@donatotech.net Office: 469-731-9050