Greenbean’s Post

🌟 What’s next for #CX in 2025? Ryan Strategic Advisory highlights the key trends set to shape the CX landscape in the coming year. Check out the full article here: https://lnkd.in/e3hCXSv6 #CustomerExperience #CXTrends #2025Insights #BPO

⬆️ Customer Experience = Revenue ⬆️ “CX leaders, defined as those with above-median customer experience scores, outperform their peers across the board.” -McKinsey An insightful survey from McKinsey about the immense value of #CX 👉https://ow.ly/3ZH250Q16t6 #FridayFSMFacts

Such a rich conversation around Customer Experience in India... to win India, you have to win in India. Curating a personalised CX for Indians is probably the biggest challenge out there. We don't talk the same language, we don't eat the same food, we don't pray to the same God, when Delhi buys Sweaters, Mumbai repairs AC... Lots and loads in it for the solution providers to solve... For a change, citizen-centric services like #Digiyatra #PassportSevaKendra are showing the way to deal with scale and creating a blueprint... most interesting space to track and transformation has just begun... #CXAnnual #CustomerExperiece #CXisTheNewBrandAmbassador

What are the top strategic priorities within your organisation?    Join us at the Customer Experience Strategy Forum on September 18th-20th, 2024, at the De Vere Cotswold Water Park Hotel in Gloucestershire! We’re bringing together chief customer officers, chief marketing officers, and other CX executives from multinational companies to explore innovative solutions to both current and future challenges. Our insights reveal that the top strategic priority for CX professionals is achieving a higher rate of customer retention. Additional priorities include discovering new methods for fostering brand loyalty and balancing headcount in customer-facing departments while reducing fixed costs. Are you ready to be part of this crucial conversation? If you’re an industry leader or a solution provider who can contribute to the forum, or if you need more information, visit our website: https://bit.ly/3wqeheL Let’s shape the future of customer experience together! #CXStrategyForum #mainthemes #CX 

The bar for great customer experience was set high in 2024! We’ve put together a list of 10 companies that absolutely nailed it when it comes to delivering amazing CX last year. From innovative ideas to genuine customer care, these brands showed us how it’s done. 👉 Check out the blog here: https://lnkd.in/gM4hZmpP But here’s the exciting part: CX WEEK 2025 is coming! We’ll be spotlighting the companies making waves in customer experience this year. Stay tuned—it’s going to be good. 💬 Which companies do you think will make the cut in 2025? Let us know! - - - #vlanasia #cxweek2025 #cx #customerexperience #digitalisation #digitaltransformation

Customer Experience is in the spotlight, transforming as industry leaders artfully mix digital innovation with human-centric magic. This evolution isn't just raising the bar—it's rewriting the CX playbook! Riding this wave of change and fueled by ET BrandEquity's legacy of driving CX conversations since 2021, we’re thrilled to present CX Café—a spirited LinkedIn Chat series like no other. Brew some bold ideas for your brand as we bring together CX visionaries to dish out insights, decode innovations, and spark lively debates on what’s next in customer experience. Don’t miss the buzz—join the conversation today at 5:00 PM at #ETCXCafe! Ajay Lulla | Anubhav Mehrotra | Avijit Mohapatra | Indranil Mukherjee | Namita B. | Sudeep Kulkarni | Suraj Shetty | Zeenat Mongal | Sakshi Dhingra #ETCXCafe #ETCXAnnual #customerexperience #cx #etbrandequity #linkedinchat

Did you know that companies that make customer experience (CX) a priority grow revenues 41% faster? The key to this success is a strategic, data-driven approach to CX, yet many companies fall short. Join us for an exclusive lunch at the Pan Pacific London on November 13 to learn more about the convergence of data integrity and CX and hear insights on key market trends that are accelerating digital transformation. Act fast! Seats are filling up. Apply to attend the event here: https://okt.to/f6rFYA #CustomerExperience #DataInnovation #CXStrategy

Did you know that companies that make customer experience (CX) a priority grow revenues 41% faster? The key to this success is a strategic, data-driven approach to CX, yet many companies fall short. Join us for an exclusive lunch at the Pan Pacific London on November 13 to learn more about the convergence of data integrity and CX and hear insights on key market trends that are accelerating digital transformation. Act fast! Seats are filling up. Apply to attend the event here: https://okt.to/KipPVz #CustomerExperience #DataInnovation #CXStrategy

🌟 Unlocking Success in Customer Experience: The Power of Profits, People, and Purpose 🌟 In today's competitive landscape, delivering exceptional customer service (CX) isn't just about transactions—it's about cultivating meaningful connections that drive growth and loyalty. At Retail Active, we believe that success in CX hinges on understanding and integrating three core elements: Profits, People, and Purpose. Our latest Thought Leader article explores how these pillars converge to create a holistic approach to CX measurement and optimisation. By aligning financial objectives with human-centric values and a compelling brand narrative, organisations can forge enduring relationships with customers while driving sustainable growth. Join the conversation and discover how Retail Active can help your business thrive in the era of customer-centricity. Reach out to us at hello@retailactive.com for insights and solutions tailored to your unique needs. Let's elevate your CX together! #CustomerExperience #CX #RetailActive #ThoughtLeadership

Date: Tuesday, August 6th, 12 pm EST.    🌟 The Rising Importance of Human Touch in Customer Experience! 🌟 Register here: https://lnkd.in/dUhe6t8V This webinar will tackle: - Why more and more consumers believe that self-serve options fall short compared to live agents.🤔 - Leading brands are taking two key approaches to Customer Experience (CX): Divest or Invest. What should you choose? - How to integrate cutting-edge technologies into CX operations and how this approach can create solutions that satisfy businesses - while keeping customer happiness top priority! ✨ Featuring:  Matt Bruno | Chief Revenue Officer at Laivly Hans Zachar | Group Chief Technology Officer at Nutun Facilitated by Peter Ryan | BPO Advisor from Ryan Strategic Advisory #BPO #customerservice #CustomerExperience #CX #Innovation #Technology #CustomerSatisfaction #BusinessGrowth