HealthAsyst®’s Post

In tomorrow's webinar with Customer Experience Magazine (CXM), Aptean experts Jack Nicholls and Harry Nolan will share their expertise on: ☑️ Proactive complaints management ☑️ Increased FPOC resolution ☑️ Cost-efficient FOS processes ☑️ Faster resolutions/PBO/PCO Register now and learn how you can redefine #CustomerExperience: https://brnw.ch/21wMvJI #Software #Data

Transform Your Revenue Cycle Management with AI-Powered Chatbots! Struggling with patient inquiries, billing tasks, or claim processing? Discover how AI-driven tools can: ✅ Instantly answer patient questions ✅ Send timely payment reminders ✅ Process claims efficiently ✅ Boost customer satisfaction Revolutionize your customer service and simplify RCM processes with Revesolv. Experience the future of healthcare management today! #HealthcareInnovation #RCM #AIChatbots #CustomerExperience #RevenueCycleManagement #Revesolv

A new guest blog has gone live this morning by the fabulous Hannah from Virtual Turtle. Hannah talks all about mastering the customer experience using CRM’s. Click the link in my bio to go and have a read. Kx #virtualassistantuk #virtualassistantcommunity #vacoach #virtualassistantmentor #virtualassistantcoach

The future of customer care is here with CareInsight by IntellAI! Leveraging features like automated call audits, real-time agent coaching, and cross-sell analytics, CareInsight turns customer care into a profit center. #CustomerService #CareInsight #AIinBusiness #ProfitCenter #ContactCenterExcellence

In our inaugural KLAS Research validation, our Patient Portal received an impressive overall customer satisfaction score of 86*! This score surpasses the KLAS average of 77 for all other rated Patient Portals. From the beginning, our mission has always been to deliver a better way for patients to engage with their health while streamlining provider and practice management workflows. Receiving such positive feedback from our customers means we're successfully delivering on that mission, and for that, we are incredibly proud. Although most EHR vendors offer a patient portal, the functionality does not always meet customer needs. Through KLAS interviews, our customers indicated that our Patient Portal fills that gap and especially excels in ease of use, customizability, and integration capabilities. If you'd like to learn more about what makes our Patient Portal unique or join the ranks of our happy customers, schedule some time to chat with us here: https://hubs.ly/Q02Byjp20 #InteliChart #PatientEngagement #HealthcareTechnology #CustomerSatisfaction #KLAS #HealthIT #HealthcareInnovation *Limited data

Omnicell, a leader in transforming the pharmacy care delivery model, was looking to empower their Customer Success team, shifting focus from the traditional but reactionary customer support to more proactively focus on customer health 🩺. Omnicell turned to Gainsight and our Gainsight CS platform to make the shift. According to Brenda (Dwyer) Barry, Vice President, Customer Success at Omnicell, “Gainsight has helped our entire company start thinking about customer health, which has been a very big culture shift. Gainsight lets us capture real metrics and data that show us how customers are performing and achieving outcomes.” Since leveraging Gainsight, Omnicell has: 📚 Standardized best practices 🔗 Unified customer data into a single system 🎯 Better targeted of customer communications 💰 Started a bonus program for its CSMs 🔗 Follow the link in the comments for more on how Omnicell aligns around customer health and drives outcomes. 💪

🚀 IT LEADERS 🚀 You've heard the old adage that everyone in business is in customer service or customer experience. And yet legacy contact center software has been designed for one primary workflow, the customer service agent. Listen to @Talkdesk's Rei Kesai and host Scott Kinka discuss how your approach to CX and customer expectations may be out of alignment. 🎙️Hear the full conversation: https://bit.ly/4cWAt3W #csa #customerservice #contactcenter #TheBridgePodcast #Bridgepointe #theresabetterway #experiencematters

Your #MSP’s wildest dreams? We make them real😏 This new billing 📃 integration allows you to automatically load, review, and transfer your interworks.cloud monthly invoice to Autotask with a single click. This integration is 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝘁𝗼 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀, increase efficiency and to save you precious time -> so that your team can focus on what they love to do: providing top-notch IT solutions and support. 𝗛𝗮𝗽𝗽𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 😃 = 𝗛𝗮𝗽𝗽𝘆 𝗠𝗦𝗣 😁 At ApplicationLink, we’re all about making your MSP's work life simpler and more efficient 🚀. #ManagedServices #ManagedServiceProvider #ProcessAutomation #interworkscloud