Hospitality Training Institute India Pvt Ltd’s Post

🌟 Think the hospitality business is just about serving food and drinks? 🤔 I once believed that too, but the reality is much more complex! From managing budgets to training staff, every day brings new challenges that test our skills. 📊 Yet, creating memorable experiences for guests and jobs for hard wokers make it all worth it! 💼 What has surprised you most about your work? Share your thoughts in the comments! 👇 #hospitalitybusiness #businessreality #customerexperience #restaurants #purpose #foodandbeverage #hospitality

Optimizing Hospitality Teams: F&B Staffing Structure Explained Explore the staffing structure of Food and Beverage service outlets—from restaurants to room service, bars to banquets. Learn how each role contributes to delivering memorable guest experiences. Perfect for students, professionals, and hospitality enthusiasts. 👉 Read the full blog: https://lnkd.in/gcxwTgND Hashtags: #HospitalityInsights #FoodAndBeverageService #TeamStructure #RestaurantManagement #BanquetService #RoomService #BarStaffing #FNBProfessionals

New on the blog: Tips From Our Longest Serving Mystery Shopper. We asked one of our mystery shoppers with 20 years (!) of experience for practical advice that restaurant operators can apply directly to enhance service quality and guest satisfaction, especially during the busiest time of year. Here is some of his advice. For the full interview and blog post click here https://lnkd.in/gMrEHMGW

A guest felt being ignored by the staff - - The hospitality industry requires each of the associates to be more hospitable and keen to serve people as his last guests leaving ever lasting memories to them. Hospitality particularly in restaurant business at times, may come across where a Guest might feel being ignored while dining at our venue, it has to be dealt well failing to which can damage the overall experience of the Guests. - The Guests once highlighted the issues that should be listened to, understand and assess them attentively and actively leaving no room for confusion. Provide a genuine reason where the staff can never ignore any of our patrons for any whatsoever reasons with sincere apologies. - Proactively serve the Guests with the solution to feel them heard and satisfied. - Check back on them if they need anything else, comp certain dishes if needed to exceed their expectations. - The incidents should be recorded to be discussed during daily briefings to help understand the colleagues.

Why Are Guests Being Ignored in Restaurants? It’s Not the Waitstaff—It’s the Lack of Leadership This issue has come up time and time again, and after observing it in so many establishments, it’s clear that the core problem is not the waiters and waitresses. It’s the supervisors and F&B managers who are failing to do their part. The reality is that many restaurants are falling short in the most basic element of hospitality: training. How often have I walked into restaurants and seen staff in the corner, chatting away, completely ignoring customers? In most cases, there’s no supervisor present, no manager overseeing the service, and no one holding the team accountable. It’s as if we’ve accepted this as the norm, when in truth, it’s a symptom of a much bigger issue—the failure to invest in proper staff training. Staff don’t inherently ignore customers; they do so because they haven’t been properly trained or guided on what good service looks like. Just a month ago, I dropped into a restaurant for lunch and witnessed the same scenario—staff disengaged, guests being overlooked, and no leadership to be seen. This isn’t an isolated incident; it’s happening across the industry. The solution is simple: training. We need to stop pretending that this problem will solve itself. Training doesn’t have to be complex—it’s about instilling fundamental procedures like attentiveness, guest engagement, and table management. With the right training, staff will know exactly what’s expected of them, and more importantly, supervisors and managers will have the tools to reinforce those standards. This issue isn’t going to resolve itself unless the leaders in these establishments—the F&B managers and supervisors—step up and take responsibility.

Has anyone been out for dinner before with someone who always says 'It's their job to clear up' or 'Why are you helping the waiter clear the plates.. its their job'. Everyone is equal. Don't talk down to people just because they are serving you in a restaurant! Your the one that will look like a fool! Let's appreciate the Hospitality Staff who go above and beyond every day to create unforgettable experiences for everyone, even when customers aren't pleasant to staff, they still go above and beyond! 👏 Your passion for hospitality shines through in everything you do, making a positive impact on our team and guests alike. 💼 Your professionalism and commitment to excellence set the standard for outstanding service - thank you for your unwavering effort. 🤝 Your teamwork and collaboration are the backbone of our success, creating a supportive and positive environment for all. 😊 Your warm and welcoming attitude makes every guest feel special—thank you for consistently delivering exceptional hospitality. 👨🍳 Let's celebrate the chefs and waiting staff who make these moments unforgettable. ✨ By embracing innovation, dining becomes an unforgettable journey for every guest. #appreciation #hospitality #recruitment #customerexperince

Anticipating Guests' Needs: The Key to Exceptional Service 🌟 In the hospitality industry, the role of a waiter extends far beyond taking orders and serving food. One of the most crucial skills a waiter can possess is the ability to anticipate guests' needs. When waitstaff are attuned to the subtle cues of their guests, they can enhance the dining experience significantly. Whether it's refilling a water glass before it's empty, offering a wine pairing suggestion, or recognizing when a guest may need assistance, these small gestures can make a big difference. By fostering a proactive approach, waiters not only elevate customer satisfaction but also build lasting relationships with patrons. In a competitive market, exceptional service is what sets a restaurant apart. Let's celebrate the art of anticipation in hospitality! 🍽️✨ #Hospitality #CustomerService #DiningExperience #Waitstaff #Professionalism

HOW TO HANDLE COMPLAINTS IN RESTAURANTS

Great service is all about the details. This includes everything from the cleanliness of the restaurant to the way a dish is presented. ⁠ ⁠ Attention to detail also extends to how staff members communicate with guests—using polite language, maintaining eye contact, and ensuring that any special requests are noted and fulfilled accurately.⁠ ⁠ #foodservice #greatservice #restaurantindustry #hospitality

Awareness: The Key to Excellent Service Being a great bartender or server is about more than your immediate task. Hone these awareness skills: Situational Awareness: Look beyond your drink tickets. Is the dining room getting backed up? Is there a table waiting to be greeted? This allows you to anticipate bottlenecks and lend a helping hand. Guest Awareness: Pay attention to individuals, even amidst the rush. Frustration brewing? A guest looking lost? Addressing issues early saves headaches later. Self-Awareness: We all have off days, but your mood matters! Being aware of your own energy helps you either shift it, or discreetly ask a teammate for backup if needed. https://wix.to/wnZz3WR #hospitality #awareness