Okojie Ehis Desmond’s Post

Not a bad day at our bar! Been told during an interview not too long ago: You can't have your own rock laid back bar without many standards and run a high end F&B operation in a hotel. Is totally different. *It is and I did not get the job* The understanding of the markets and their differences and how to approach them is the key of success not only in Food and Beverage but in hospitality. Every market is different.. every market has potential. #FoodAndBeverage #Hospitality #Concepts

Imagine a typical visit to a venue. You arrive, then wait for a waiter to bring the menu. Next, you wait for the waiter to take your order. Finally, you wait again to receive the bill and settle the payment. Now, let's imagine a slightly different story. You arrive, scan the menu, and place your order on your phone, without waiting for a waiter. You also pay online and receive bonuses for it. But even if you still need to call a waiter, all it takes is a tap on the "Call Waiter" button on your phone. Do you think this is fantasy? No, it's just a visit to a venue where 7loc is implemented. Be one of them today! #horeca #onlinemenu #qrmenu #7loc #restaurantbusiness #Hospitality #FoodIndustry #foodservice #businessgrowth #digitalmenu #restaurantmanagement #business

A guest felt being ignored by the staff - - The hospitality industry requires each of the associates to be more hospitable and keen to serve people as his last guests leaving ever lasting memories to them. Hospitality particularly in restaurant business at times, may come across where a Guest might feel being ignored while dining at our venue, it has to be dealt well failing to which can damage the overall experience of the Guests. - The Guests once highlighted the issues that should be listened to, understand and assess them attentively and actively leaving no room for confusion. Provide a genuine reason where the staff can never ignore any of our patrons for any whatsoever reasons with sincere apologies. - Proactively serve the Guests with the solution to feel them heard and satisfied. - Check back on them if they need anything else, comp certain dishes if needed to exceed their expectations. - The incidents should be recorded to be discussed during daily briefings to help understand the colleagues.

Why Are Guests Being Ignored in Restaurants? It’s Not the Waitstaff—It’s the Lack of Leadership This issue has come up time and time again, and after observing it in so many establishments, it’s clear that the core problem is not the waiters and waitresses. It’s the supervisors and F&B managers who are failing to do their part. The reality is that many restaurants are falling short in the most basic element of hospitality: training. How often have I walked into restaurants and seen staff in the corner, chatting away, completely ignoring customers? In most cases, there’s no supervisor present, no manager overseeing the service, and no one holding the team accountable. It’s as if we’ve accepted this as the norm, when in truth, it’s a symptom of a much bigger issue—the failure to invest in proper staff training. Staff don’t inherently ignore customers; they do so because they haven’t been properly trained or guided on what good service looks like. Just a month ago, I dropped into a restaurant for lunch and witnessed the same scenario—staff disengaged, guests being overlooked, and no leadership to be seen. This isn’t an isolated incident; it’s happening across the industry. The solution is simple: training. We need to stop pretending that this problem will solve itself. Training doesn’t have to be complex—it’s about instilling fundamental procedures like attentiveness, guest engagement, and table management. With the right training, staff will know exactly what’s expected of them, and more importantly, supervisors and managers will have the tools to reinforce those standards. This issue isn’t going to resolve itself unless the leaders in these establishments—the F&B managers and supervisors—step up and take responsibility.

Attention Restaurant Managers, 80% of guests feel a problem is resolved when they believe you CARE about them. Convince guests that you CARE and will do everything in your power to make a difference. In the final analysis, exceptional customer service is nothing but good ol' world hospitality. Build CARE into every touch point - guests will feel the difference. When the hostess answers a call… warm welcome. When a server greets a table… old friend. When a server places food on the table… cheerful. When a bartender makes a drink… energetic. When a manager says goodbye to guests… bring your pals and come along. Build CARE into your systems. Raise hospitality standards, it will reflect in the top and bottom line 🚀 With EVERY transaction, make sure you have a system that demonstrates you CARE. #CustomerService #RestaurantOwner #BusinessTips #WeCare

Did you know REAL Insight conducts research in restaurants? It's true! With several former industry people on staff (myself included), we empathize with the challenges facing both diners and operators today. Let your staff focus on what they do best and allow us get to the core of your guests' experience. #marketresearch #QSR #hospitality #insights

Check out the Trailer of the Luxury Food & Beverage Training with Nicola Loiodice (english voiceover) Link in comments 👇 What will you/your team learn: ✅The Art of Restaurant Service ✅Taking Reservations ✅Welcoming Guest ✅Upselling ✅Storytelling ✅Complaint Handling ✅Mise en Place ✅Verbal and Non Verbal Communication ✅Restaurant Roles and Responsabilities ✅What is a Briefing? ✅The importance of Breakfast Service ✅How to make your guests feel welcome and special Hospitality Masterclass DolceVita Hospitality #hospitalitycourse #foodandbeverage #hospitalitytraining

Did you know that good service ranks as the #2 factor that motivates customers to return to a hospitality venue? 🏆 According to the latest GO Technology Report by our friends at Zonal and CGA by NIQ, an impressive 50% of consumers say excellent customer service would bring them back to a restaurant, pub, or bar. This stat reinforces how crucial it is for hospitality businesses to ensure teams are engaged and motivated to go above and beyond for the customer. After all, it's those memorable interactions that keep guests coming back time and time again! In today's competitive landscape, simply providing good food and drinks is no longer enough. Customers crave warm hospitality and attentive service that makes them feel truly valued (and of course great food!) From knowledgeable servers to friendly bartenders, every staff interaction is an opportunity to create a loyal customer for life. Look after your people and they’ll look after you! 💫 What's your favourite example of exceptional service that made you want to visit a place again? Share your stories below! 👇

HORECA (also spelled HoReCa) is an acronym that stands for Hotel, Restaurant, and Café/Catering. It is used predominantly in Europe and some other regions to collectively refer to the sectors of the hospitality industry that serve food and beverages, as well as provide accommodations. In other words, the term offers a concise way to describe businesses and operations that cater to consumers seeking out-of-home food, drink, and lodging experiences. The HORECA sector encompasses a wide range of businesses, from luxury hotels and fine dining restaurants to casual cafés, food stalls, and catering services. horeca# fmcg# jobs# sales

In an age where dining has become faster and more convenient, something essential has been lost: the human touch. At Waiterful, we believe that great hospitality is about more than just quick service, it’s about genuine connections between diners and those who serve them. Waiterful is designed to bring back that personal touch, allowing guests to connect directly with the waiters who make their dining experience memorable. Whether it’s knowing your name, remembering your favorite dish, or simply offering a warm smile, we give diners the chance to build lasting relationships with the people behind the service. We know that the best dining experiences come from familiar faces and thoughtful service. With Waiterful, you can choose the waiter who knows you best, making every visit feel like a homecoming. It’s about creating moments that turn one-time diners into regulars. We’re not just about faster service; we’re about better service, focused on relationships that go beyond just one meal. At Waiterful, we’re working to preserve the heart of hospitality, one great experience at a time.