Hospitalitynews India’s Post

IHG Hotels & Resorts has announced the launch of a new Holiday Inn Express in Greater Noida Knowledge Park, strengthening its footprint in India’s growing hospitality market. This addition aligns with the brand's strategy of expanding in key markets across the country.  #restaurant #india #business #market #resort #hotel Read more: https://lnkd.in/gP8p9i_h Sudeep Jain, Managing Director, SWA, IHG Hotels and Resorts  Ashish Jakhanwala, Chairman, MD and CEO of SAMHI Hotels Ltd 

“People will know what you believe when they see what you do.” In the business of hotel management, this couldn’t be more true. Our beliefs about hospitality, service, and excellence aren’t just communicated through mission statements—they’re showcased in every guest interaction, every decision we make, and every detail we oversee. When a guest walks into our lobby, they should feel our commitment to creating memorable experiences. When a team member faces a challenge, they should see leadership that values support, growth, and solutions. At the end of the day, our actions define the culture of our hotels: ✔ Is the front desk team greeting each guest with genuine warmth? ✔ Are we addressing challenges with accountability and care? ✔ Are we treating our staff with the same respect we expect them to show our guests? In hospitality, actions don’t just reflect beliefs—they shape our reputation. Let’s make sure our day-to-day efforts align with what we stand for: exceptional service, guest satisfaction, and a team that’s empowered to deliver. How does your team put beliefs into action every day? #DoingHospitalityBetter #DalwadiHospitalityManagement #Dalwadi #Hospitality #HotelManagement #LeadByExample #ServiceExcellence

HOSPITALITY NEWS #861 “There Are No Shortcuts To Hospitality” Rahul Puri, Cluster General Manager, The Westin Gurgaon, New Delhi & The Westin Sohna Resort and Spa, shares his experiences and methods of sustaining success in the luxury hospitality market. Globally experienced, forward-thinking hospitality professional with a highly comprehensive and progressive career path spanning 25 years, Rahul Puri, Cluster General Manager, The Westin Gurgaon, New Delhi & The Westin Sohna Resort and Spa, has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive luxury hospitality market and fast-paced environments. What triggered your interest in the hospitality industry? What drew me to hospitality probably had to do with the personal touch and the significant impact of making a difference through genuine connections. The dynamic nature of this industry, where no two days are the same, and how every interaction is a new opportunity to connect with people from diverse backgrounds, cultures and walks of life, has always intrigued me. It is fascinating how hospitality creates bespoke experiences that transform seemingly ordinary moments into extraordinary memories. The ever-evolving nature of the industry has kept me going through the years, and the day-to-day learnings and nuances of managing operations are undeniably stimulating. Sources: HI

Disappointing Experience with Radisson Blu Amritsar: A Cautionary Tale I'm sharing my frustrating experience with Radisson Blu Amritsar, hoping it will serve as a warning to others. In June, I booked the hotel for our company function (200+ guests). Everything seemed perfect, thanks to Eklavya Kalra's excellent coordination. However, the evening took a shocking turn. Due to miscommunication, the hotel demanded extra payment. Despite 95% payment already made, they insisted on immediate settlement or dinner wouldn't be served. We paid, only to discover an overpayment. Four months on (July to October 14th), the refund remains unprocessed. Repeated reminders have yielded only promises of "10-15 working days more. Updesh Gill- I question Radisson Blu's refund process and escalation matrix. Radisson Hotel Group Radisson Blu Radisson Radisson Blu Hotel Amritsar- Is this the standard service?

🌟 Exceptional Hospitality at The Westin Goa: A Family Trip to Remember! 🌟 A few weeks ago, my family and I (11 of us, ranging from age 73 to 5!) embarked on a much-needed getaway to The Westin Goa. While the trip started on a high note, we soon hit a bump when our transportation experience fell short due to poor coordination and service. But what could’ve been a disastrous trip quickly transformed into a memorable one, thanks to Sagar Rai, Holiday Host Manager at The Westin Goa. Sagar went above and beyond to rectify the situation with empathy and professionalism which truly sets hospitality apart. Here’s how he turned our experience around: 1️⃣ Waived off the travel charges despite our discomfort. 2️⃣ Arranged premium vehicles for our next outing to ensure a smooth ride.   3️⃣ Upgraded us to a Penthouse Suite for the remainder of our stay. 4️⃣ Ensured we had packed meals for our trip back to the airport talk about attention to detail! 💡 Key Takeaway: In the hospitality industry whether in hotels, hospitals, or any service-based sector it’s not just about problem-solving. It's about creating memorable experiences, showing empathy, and ensuring your guests feel valued. Sagar's actions exemplified this and left us more than satisfied with our stay. Highly recommend Sagar Rai and The Westin Goa for their outstanding customer care. If you're in the hospitality business, take a page out of Sagar’s book it’s more than just service, it’s about building trust and creating lasting bonds. Lipika Pasari Ashish Kabra Sagar Rai #CustomerExperience #Hospitality #WestinGoa #ServiceExcellence #Leadership #FamilyVacation #DrAbhishekPasari #MarriottHotels

In the dynamic #world of #hospitality, #innovation isn't just about exciting #ideas; it's also about transforming them into unforgettable #experiences for guests! During a #conversation at Navadhara'24, Mr. Vikas Nagar, Hotel Manager, The Indian Hotels Company Limited, shared how #innovation is defined in the hospitality #industry. Watch the video to learn more. #Innovation #Hospitality #Management #DBUU #Dehradun

Creating Memorable Guest Experiences: It's All in the Details Reflecting on my time at Ramada Hotel India, a particular colleague stands out in my memory – Manpreet, affectionately known as 'Preet'. Her exemplary dedication to guest satisfaction left a lasting impression on me. I recall a remarkable incident where Preet's innate kindness and exceptional training came to the forefront. A guest, none other than the renowned Pankaj Bhadouria, winner of India's first Master Chef, arrived at the hotel struggling with her luggage. With the baggage attendant on a brief break, Preet, stationed at the front desk, sprang into action. She rushed to assist the guest, unaware of her celebrity status. Pankaj Bhadouria was deeply touched by Preet's proactive gesture, showering her with praise and appreciation. This episode exemplifies the essence of creating memorable guest experiences. It underscores the significance of a well-crafted training program that instills a culture of kindness, empathy, and attentiveness among employees. At Ramada, such values are not merely lip service but integral components of organizational culture. The commitment to enhancing guest experiences extends beyond mere training sessions. Ramada actively involves frontline employees in discussions, soliciting their input and suggestions to ensure maximum guest satisfaction. Through enactments and scenario-based training, employees are equipped to handle any situation that may arise, ensuring that guests receive nothing short of exceptional service. At the heart of it all lies the principle of anticipating guest needs, providing personalized options, and going above and beyond to exceed expectations. It's this personalized touch that transforms ordinary stays into extraordinary experiences, leaving guests with fond memories to cherish. Sara Harrel #HOTL752 #personelbranding #socialmediamarketing

Is it possible to build ₹9900 Crores hotel business with ₹25 ?? YES!! Who did it? Mr. Mohan Singh Oberoi ❤️ The man behind iconic 32 luxury hotels across the world like Oberoi Raj Vilas in Jaipur and the Oberoi in Medina. But in 1922, he stopped from entering a luxury hotel in Shimla, where he wanted to do a job as clerk. He patiently waited outside the hotel until the manager arrived, and requested a job in English language - Mr Oberoi got the job. The manager of Cecil Hotel decided to buy a hotel in partnership with Mr Oberoi. Their core MOAT was enhancing customer experience rather than cost-cutting. Clark, the owner of Cotton Hotel sold the property to Mohan Oberoi, even though he couldn’t afford it. But why?? The wife of Clark was serious and he had to go back to England. So, Mohan Oberoi decided to sell their belongings to buy the hotel for Rs 20,000/- After some time, The Grand Hotel of Calcutta was available on lease because of the typhoid outbreak in the Hotel. Mohan Oberoi decided to take a risk and leased the hotel at a rate of Rs 8000 per month. He transformed the entire hotel and restored the brand value. Wait - There’s another SETBACK! WORLD WAR 2 British army wanted to acquire the Hotel, But Mr. Oberoi convenienced the army General to take hotel on lease at a rate of Rs 10 per army person - It worked! By 1945 it was opened to normal customers. Now, it was time for expansion - He decided to buy “AHI” Group which included Cecil Hotel along with 8 luxury properties. In 1946, he launched the Oberoi brand of hotels, to service foreign tourists post-independence. In the 1960s, he led the Oberoi Group to open India’s first five-star hotel in Delhi. Mr. Oberoi always said that “Customers notice everything”, even if they don’t mention it. So being polite and genuine in your communication is key to creating a positive #experiences that encourages them to return. The Oberoi Hotels & Resorts was focused on building a brand known for luxury and quality service. Later, Vicky Oberoi expanded the chain internationally as a smart way to reach a global market, making the experience available worldwide. This helped #OberoiGroup to stay ahead of the competition, by responding to customer feedback and encouraging a culture of innovation like the first airline catering services. Miten N Mehta, Rajpal Barche, Akshay Shelke, Aditya geet, Renuka Raut, Madhav Shelke, Shubham Bawlekar