Huntswood’s Post

The Financial Ombudsman Service has released its recent quarterly complaints data which I’ve explored in this article below. Demand in complaints continues to be extremely high, with significant numbers on some complaint types driven by CMC activity. I explore what this could mean for firms and how best to prepare and address these pressures on complaint operations.

For me the most interesting thing about the Q1 FOS data isn’t the significant surges in topical issues…it’s the rise in travel ✈️ and buildings 🏠insurance complaints. These complaints aren’t always easy to resolve, and customers expectations are rising, but there are actions that can be taken during the claims process to reduce the chances of receiving a complaint. By keeping customers updated during complaints and improving efficiency, you can reduce ombudsman referrals. #keepimproving #createbetteroutcomes #huntswoodadvisory #reducecosts

CAFCASS / LOCAL AUTHORITY REPORT & RECOMMENDATIONS Suppose you find factual errors and Recommendations which are really biased against you. Very often it comes down to trying to persuade a judge/justices that they shouldn’t strictly apply each Recommendation, and to have a more balanced approach. Lets have a look at your Report, and see what your options are: https://lnkd.in/e3942uXG

A really interesting topic at the moment that's flying around in FE. What does robust really mean? And are you just trying to tick a box? Or are you trying to support your ALS students? As someone who has experienced first hand additional learning needs in school/college and went unsupported, I am an advocate for supporting students and finding modern day tools that can make the opportunities for students with additional learning needs as accessible as they are to others. We have some great recommendations for supporting your ALS students so it's not just a check box task. Some of these solutions can be life altering to the way they learn. And I am not only an advocate but a user for these tools, and would not be able to work nearly as efficiently without them. Book in to discuss more about ALS in FE - https://lnkd.in/euynFZkm

What does CIPFA’s latest financial resilience index tell us about financial pressures among local authorities? CIPFA Senior Policy Manager Joanne Pitt explores the main indicators of financial resilience within the local government sector in her latest article with PQ Magazine. The first indicator to note is local authority reserves, which have fallen during 2022-23. Read the other indicators (pg 30-31) and the next steps local authorities should take in order to improve the sector’s sustainability: https://lnkd.in/ePqzaiiz Access the latest edition of CIPFA’s Financial Resilience Index now: https://lnkd.in/efNceD-Q #publicfinance #financialresilience

My latest on recent FCA RMAR data publication covers what retail investment / advice firms need to do, as their revenues decline and profits are hit ✅ Streamline business models building on good work done ✅ Become data and tech led by building a digital eco-system ✅ Employ the right people in the right roles with the right skills, including tech/data/ai skill sets

FATF Consultation on RBA: - The GCFFC have submitted a response to the FATF consultation on proposed revisions to R.1/INR.1/INR.10/INR.15 which in particular focusses on the Risk Based Approach. The submitted paper is also available on the GCFFC website - see comments for link. As the paper states - “Whilst we support the changes proposed, we believe that these changes alone are unlikely to have a material effect. In particular we believe that significant improvements to the FATF Standards governing country National Risk Assessments are a necessary precondition to improving the risk based approach”. We double down on this precondition and explain how the current risk based approach is not working effectively and has consequences for financial inclusion. We make specific proposals and drafting editing suggestions which we feel would prove invaluable and should be taken into account in the 5th round of country evaluations. Thanks to the many expert contributions to this submission including from: Alison Clew (USA), Angela Harbour (UK), Andrew Chow (Singapore), Denisse Rudich (UK), Dr Sorcha MacLeod (Denmark), Greta Barkauskienė (Lithuania), Jean-Michel Rousseau (Switzerland), John Cusack (UK), Julia Chin 陈碧茹 (Singapore), Karen Nitschke (Australia), Kateryna Boguslavska (Switzerland), Matthew Long (Luxembourg), Michael Levi (UK), Michal Gromek (Poland), Nicolas Choules-Burbidge (Canada), Phale M. (UK), Ursula M'Crystal (Singapore), Xolisile Khanyile (South Africa). , , , Che Sidanius

Next milestone completed. They say, "Your words start to lose value when your actions do not follow." So we are consistently moving forward since the summit in Stockholm. After submitting evidence proving to the UN-HRC Working Group on Mercenaries thar these actors use Cryptocurrencies. The official recommendation has been to enhance the FATSs 1st Interpretive Note to align with reality and acknowledge Mercenaries and Private Military Security Companies (PMSCs). In the newest consultation submisssion - the Global Coalition to Fight Financial Crime supported the The United Nations Human Rights Council (UNHRC) Working Group's recommendations to the Financial Action Task Force (FATF)! We all wish for international community to move even quicker, but according to the my experience, this is nearly a lightening speed for the int level- so I am as always eternally optimistic. (Link to the document is to be found below) Denisse Rudich Dr Sorcha MacLeod Jean-Michel Rousseau Svetlana Martynova Daniel Thelesklaf Greta Barkauskienė Oleksandr Hlushchenko

The preparations for the 4th International Financing for Development Conference are underway with multistakeholder hearings taking place next week. We are arguing that data and statistics should be recognized as a key, cross-cutting issue in the FfD agenda. Join us in our side-event on Tuesday 29th October at 11.30 am est by registering here: https://lnkd.in/eaii9SPs #FFD4 #data #statistics

I repeat my NVDA analysis before earnings today based on public data - net income, revenue and margin expansion.