Why do hybrid outsourcing models in RCM sound great in theory, but in reality, fall short? Because end-to-end processes demand consistency, control, and expertise—not a patchwork approach. Here’s the truth: outsourcing isn’t about losing control. It’s about gaining focus. When done right, outsourcing transforms your team’s role from chasing claims to driving patient satisfaction and strategic growth. The key is knowing how to make the leap: ✔️ Start with a partner who aligns with your goals. ✔️ Plan for change with transparency and purpose. ✔️ Repurpose staff to focus on high-impact tasks. Outsourcing doesn’t have to be scary—it’s an opportunity to thrive. I plan to cover this topic in a couple weeks with Stuart Newsome, CPCO, wanted to share some initial thoughts for now.
