infobank’s Post

#QOTD: "[CP Gurnani] even envisages a future where AI agents take over meetings, although he personally hopes he can continue enjoying face-to-face interactions." Human-to-human interactions are already becoming a premium in the customer service space; expect that trend to spill over into sales and other B2B and B2C interactions. 🙂🤝🤖 #AI agents are getting better at being human. Still a bit more to go, but passable at the moment. There will be a day when your AI agent will talk with someone else's AI agent. Think it's not gonna happen in this decade? Your Pixel already screens robocalls. 📴 What I'd LIKE to see are more purely digital interactions in the B2B space, beyond end-to-end processes. For example, Company A uses an inventory solution that can autonomously communicate with vendor bots to replenish stock and update the relevant accounting. 🤖🤝🤖 Will give us all plenty of time to work on those New Year's resolutions. 🤣 #automationforgood #futurism #automation #rpa #ia #intelligentautomation #customerservice

🚀 There could be a minimal need for call centres within a year due to AI calling agents![Source: Techspot] Kirthivasan, the head of Indian IT giant Tata Consultancy Services, predicts that the need for traditional call centers could be "minimal" within a year due to advancements in AI 🤖 This signals a significant shift in business operations and customer service strategies globally 🌍 This shift towards proactive AI calling is not just about reducing headcount—it's about enhancing efficiency and reshaping customer service paradigms. 🌐 At my agency, we specialize in AI caller automations that revolutionize business communications, saving time and boosting productivity. As we integrate these advancements, it’s crucial for businesses to stay ahead of the curve. How ready is your business for the AI revolution? 🤖🔍 #AICalling #BusinessInnovation #FutureOfWork https://lnkd.in/dXBw4_qH

We know our chatbot lives up to the hype, but let's put it to the test by crunching some numbers. From improved efficiency to cost savings, discover why IvyQuantum is more than just talk. Read more here - https://hubs.ly/Q02pjHbw0 Bryce Kunkel #AI #Chatbot #Efficiency #CostSavings #Innovation #ChatbotSuccess

Most vendors want to sell AI through the channel. Recent findings by The Channel Company at the XChange 2024 conference reveal critical insights, as highlighted by Kristy Davis: 1️⃣ AI Integration Surge. ↳ Since ChatGPT's emergence, over 300 new vendors have joined the AI space.  ↳ 74% of SaaS platforms have incorporated GenAI integrations.  ↳ This revolution is vibrant in the midmarket, catering to companies with 100 to 1,000 users. 2️⃣ Real-World AI Applications. ↳ Companies like Titanium have leveraged AI for internal automation.  ↳ This has significantly reduced human error and improved efficiency.  ↳ It automates mundane tasks and opens doors to innovative customer services and solutions. 3️⃣ Strategic AI Implementation.  ↳ The Channel Company emphasizes the importance of cautious and strategic AI implementation. ↳ Conduct small, focused tests with clear KPIs is crucial to understand AI's impact without risking the entire operation. 4️⃣ The Market Explosion.  ↳ GenAI spending is expected to reach $151 billion by 2027.  ↳ Also, a massive PC and hardware refresh cycle on the horizon. Other results from the survey: → 33% said GenAI will allow expansion into new categories and markets → 33% said GenAI has unclear return-on-investment (ROI) benefits → 47% said GenAI makes their offerings more competitive → 40% expect ROI within one to three years → 16% reached ROI in the planned timeline → 21% expect ROI within a year → 14% expect ROI within three to five years Do you think AI is a good move for the channel? ♻️ For the full article on CRN, the link is in the comments!

More on the subject…. 2025 the year of AI Agents and Orchestrator Agents (?) MS push in that direction coupled with the adoption rate of its ecosystem it may be the case…

This Valentine's, let's decode the language of love with the precision of AI. 💘 💌 Matchmaking Marvels: Just like finding your perfect match, TAZI's algorithms connect businesses with bespoke AI solutions. It's a match made in data heaven! 💡 Love at First Insight: Fall in love with your data all over again! Our AI doesn't just analyze; it serenades your data into revealing insights you'll adore. 🎯 Cupid's Arrow or Predictive Analytics? Why choose? At TAZI, we use predictive analytics to ensure you're always struck by the right opportunities at the right time. 🌹 Roses are red, Violets are blue, Our AI adapts, Just like you do. Embrace the power of continuous learning AI that grows with you, understanding your needs better with every interaction. Let's celebrate a day of love, innovation, and intelligent solutions. Whether you're looking for the AI equivalent of a soulmate for your business or just curious about the magic of machine learning, TAZI is here to make your heart skip a beat. Spread the love for AI this Valentine's! 💖 Visit us now: https://lnkd.in/dnuvhukf Your data has never been this lovable. #AI #MachineLearning #DataLove

This is a #goodread for all CX Contact Centre professionals and a loud warning bell for those tempted to rush headlong into the potentially treacherous waters of irresponsible AI deployment. In this article James Guthrie offers sound advice. Take heed!

A game changing technology to revolutionize Customer Service / Sales tele-calling Industry. It is hard to miss the signs of an AI Generated Voice in two stages and that too only possible for some one who knows what to expect . 1. In the slightly longer pause before you get the response , 2. At the time when your name is pronounced for the first time . ( atleast mine as it was an Indian name ) Other than that flawless execution . https://www.bland.ai/ #CX , #CustomerService , #AI , #GenAI

The first AI Assistant to leverage the powerful combo of Deterministic AI + Generative AI is live! Congrats team! NOHOLD, Inc. #GenerativeAI #DeterministicAI #Agentexperience #customerexperience #AIAssistant