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What does it take to overcome early profitability struggles and unlock the power of Customer Lifetime Value (CLV) for business success? 🎧 In the latest episode of eCom Pulse, I had a fascinating conversation with Valentin Radu, the founder of Omniconvert and a leading CLV expert. Valentin shared his journey and expertise on the direct connection between CLV and profitability, the importance of measuring and improving customer retention, and practical steps for businesses to optimize their CLV. Valentin reveals his secrets in his book, "The CLV Revolution," which offers a comprehensive guide to mastering customer lifetime value. We discussed: ➡ The relationship between lifetime value and profitability ➡ Key methodologies for customer value optimization ➡ Challenges in shifting focus from acquisition to retention ➡ Practical advice for improving customer value and driving growth Don't miss this episode - https://lnkd.in/ehCAtWVA #eCommerce #CustomerLifetimeValue #Profitability #eComPulse #ValentinRadu #OmniConvert

Valentin Radu had a recent inspiring chat with Eitan Koter 🎙️about the symbiosis between #customerlifetimevalue and company profitability 💡 👀 Check out the episode and uncover practical advice for improving customer value and driving growth in your company: 👉 👉 👉 Full episode here - https://lnkd.in/ehCAtWVA

🚴♂️ Want to elevate your business strategy? Watch the webinar recording now available! Join Scott Luton, Kimberly Reuter, Justin Cramer from ProShip, Inc. and Tom Spoke from Trek Bicycle as they explore Trek's successful transition to a direct-to-consumer (DTC) model. Learn how they optimized shipping processes and enhanced customer satisfaction through this powerful shift. 🎥 Watch the webinar recording now: https://bit.ly/3AwveKt #SupplyChain #DTC #BusinessTransformation #Webinar

How Our Values Shape Business Decisions and Customer Trust Join us in this insightful video where our speaker delves into how customer trust and product quality drive business decisions at Boxbrand. Discover the importance of our mission, vision, and values in shaping our strategies and ensuring a positive impact on customers and the community. #CustomerTrust #QualityProducts #BusinessDecisions #Boxbrand #MissionVisionValues #CorporateCulture #BrandStrategy #SustainableBusiness #CustomerExperience #ProductInnovation

Is the customer in your DNA?: Customer centricity is easy to talk about, but difficult to do. More importantly, it is impossible to truly sustain customer centricity unless it is woven into everything that you and your colleagues do. To take customer centricity beyond a slogan and to embed it into your culture and DNA requires a new way of thinking about your organisation and its relationships with customers.

Customer success is our success. Discover the experience of Zen through the lens of Booths, a flourishing supermarket chain that mirrors our values. Their network now thrives, thanks to a partnership grounded in customer-first thinking. 🤝 Explore their journey here: https://lnkd.in/e9pi9esG #Zen #Enterprise #CustomerFirst #CaseStudies

Decision-making in the service industry isn't just a step; it's a journey. With Segwik, navigate the complex dance of negotiations and evaluations to align perfectly with your clients' needs. How do you ensure alignment in this critical phase? Comment your strategies! Propel your customer journey management to new heights by booking a demo today: https://lnkd.in/gsgndYdZ. #DecisionMaking #CustomerJourneyManagement

Enhance Your Assembly and Installation Processes with WorkfloPlus! Discover how WorkfloPlus can revolutionise your operations, enhancing customer communciations and speeding up payments after installation completion. With WorkfloPlus, you can: 🔷 Ensure precise and efficient assembly and installations. 🔷 Capture and log delivery photos and installation details instantly. 🔷 Upload additional information and delivery notes on-the-go. 🔷 Secure customer sign-off as soon as the job is completed for instant billing. 🔷 Monitor and address customer feedback in real-time to increase satisfaction. By digitalising your processes, WorkfloPlus not only improves accuracy and accountability but also accelerates the invoicing cycle, ensuring faster payments post-installation. Transform your operations and take customer satisfaction to new heights with WorkfloPlus! Find out more - https://lnkd.in/eghmWnW7 #Efficiency #Innovation #CustomerSatisfaction #WorkfloPlus #FasterPayments

"Customer Centricity: The Heart of Business Success. In today's competitive landscape, putting customers at the core of everything we do is no longer a choice, but a necessity. Customer centricity is about more than just meeting needs - it's about understanding desires, exceeding expectations, and building lifelong relationships. By adopting a customer-centric approach, we can: - Drive loyalty and retention - Fuel growth and innovation - Enhance brand reputation - Create memorable experiences Let's put the customer at the heart of our business strategy and culture. Let's listen, learn, and deliver value that matters. #CustomerCentricity #CustomerFirst #BusinessSuccess #CustomerLove"

Turns out, brainstorming with customers works better than guessing. Who knew? 🚛 We knew – there’s a reason Prologis puts customer centricity at the forefront of everything we do! That’s why we host regular Customer Advisory Board meetings, where we bring together industry leaders to discuss challenges, opportunities and solutions! Read about it here: https://lnkd.in/g7u5sc29