Jo Leckie 🌟 (Assoc CIPD, Cert CIH)’s Post

View profile for Jo Leckie 🌟 (Assoc CIPD, Cert CIH), graphic

CEO and founder of Big Picture Training | Top 20 CX influencer | Accredited customer service training | Learning design | Social housing/not for profit sector | Drinking tea and training folk Worldwide 🌍

"All housing associations should take a values-based approach to recruitment and development of staff, and clearly define expectations around attitudes and behaviours that encourage outstanding customer service." That's a direct quote from The Better Social Housing Review. Big Picture Training is proud that our USP aligns with this vision by offering specialised values-based customer service training to the housing sector. ✅ A values-based approach ensures that staff are not only skilled but also demonstrate the attitudes and behaviours essential for delivering exceptional service. This leads to higher customer satisfaction and stronger community relationships. 🔍 Clear expectations around attitudes and behaviours create a cohesive, service-oriented environment. Our training programs help organisations set and maintain these standards, ensuring consistency and excellence in every interaction. 🚀 Big Picture Training Advantage: Big Picture Training provides comprehensive values-based customer service training tailored to meet the unique needs of the social housing sector. Our programs are designed to develop empathetic, respectful, and dedicated staff who are committed to outstanding service. 🌟 By investing in values-based training, housing associations can #makeadifference to their service quality and ultimately resident satisfaction. Our training not only enhances staff performance but also contributes to a positive organisational culture and community well-being. ❤️Let's work together to #makeadifference! 🏠 #SocialHousing #CustomerService #ValuesBasedTraining #CommunityFirst #BetterHousing #BigPictureTraining

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Ellie Mickleburgh

Marketing and Customer Consultant | Marketing Communications, Brand Development Strategy

7mo

Values based customer service means that customers and residents receive a more authentic experience that comes from the heart of the business. If training can reinforce the values then the service will be more professional.

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