John Allen’s Post

Churn in SaaS: a problem or an opportunity? Think about this: Churn isn't just a metric to lower, but a chance to learn and improve. High churn rate? Time to revisit your product's features or support. So, let's stop panicking over churn and start using it as insight. Ready to revolutionize SaaS Customer Success Management?

Subscription-based services mean dealing with deferred revenue, churn rates, and ongoing customer contracts—all requiring meticulous tracking and reporting. Recognizing the nuances of SaaS revenue recognition and compliance is crucial in today’s tech-driven world. Beyond number crunching, accountants can advise SaaS companies on optimizing their customer lifetime value while maintaining profitability and growth.

Has your SaaS hit product-market fit? If yes - Great! Now, it's time to ensure you capitalize on this milestone effectively. From scaling strategies to customer retention, these five key actions will help you propel your SaaS to new heights. Swipe through this carousel to discover what steps to take next 👇 #SaaSGrowth #ProductMarketFit #NextSteps

The higher your CLV, the better! It means you’re keeping customers happy, engaged, and subscribed longer. Let’s dive deeper into what Customer Lifetime Value is and how you can maximize it for your SaaS business.

The higher your CLV, the better! It means you’re keeping customers happy, engaged, and subscribed longer. Let’s dive deeper into what Customer Lifetime Value is and how you can maximize it for your SaaS business.

What strategies have you used to reduce customer churn in your business? Share your experiences and insights below! In the competitive world of SaaS, churn isn't just a problem—it's an opportunity for strategic transformation. Did you know that SMBs naturally experience about 3% monthly churn, but successful companies can overcome this by evolving their product into a comprehensive, indispensable platform? Companies like HubSpot have dramatically improved their Net Revenue Retention by expanding from a single-purpose tool to a full-scale operational solution. Read the full article for free: https://lnkd.in/e6HJyYaZ

Every SaaS business ought to implement a feature like this. It’s a brilliant way to prevent customer churn. Show the user how much they have earned from the platform, and compare it to their monthly cost. Hopefully, if the product is truly working, the earnings will far outweigh the cost, and you can highlight the positive ROI (in green). Present this at the top of your main dashboard/analytics page for the user to see each time they log in. The more a user realizes the value of the product, the less likely they are to churn. It’s quite simple. (Saw this screenshot from a beehiiv user - so much to learn from Tyler Denk 🐝 and team)

New times require new approaches. Welcome the AI based Value Scoring.

📽 Customer Success: The Secret Sauce for Thriving Businesses! Let’s talk Customer Success—the game-changer behind happy customers, retention, and sustainable growth 🚀. I made this video to break down what Customer Success really means and why it’s a must-have for any modern business. Whether new to the concept or looking to level up your strategies, this is for you! 👉 Check it out here: https://lnkd.in/duNGbbzR 💬 Got thoughts on Customer Success? I’d love to hear how it’s driving results in your business in the comments! #CustomerSuccess #SaaS #CustomerExperience

The higher your CLV, the better! It means you’re keeping customers happy, engaged, and subscribed longer. Let’s dive deeper into what Customer Lifetime Value is and how you can maximize it for your SaaS business.