In 2017 we began our work to leverage AI to improve customer experience and operating performance. We learned a lot along the way and became strategic operators frequently creating new, innovative AI approaches to solve important customer opportunities. Michel leads the team who have delivered excellent, meaningful, scaled results and he posted a must-read article earlier today. What many of you won't know is that we are sharing these solutions with our enterprise customers. Leveraging our leading solutions, tech services managed services and large platform partnerships, our advisory team is ready to support Canadian businesses with their AI powered digital transformations.
Over the past few years, our teams have been dedicated to implementing #AI across our #contactcentre operations, unlocking significant improvements in how we engage with and support our customers. Success with this hands-on experience has equipped our teams with invaluable expertise – not just in transforming our own operations, but in helping our customers do the same. Discover how our specialized CX advisory team is guiding Canadian businesses in adopting AI to optimize their contact centres, automate workflows and enhance customer interactions: https://lnkd.in/eicB4S6C +++ Au cours des dernières années, nos équipes ont mis en œuvre l'#IA dans l'ensemble des opérations de nos #centresdecontact, ce qui a permis d'améliorer considérablement les interactions avec nos clients et comment nous les supportons. Le succès de cette expérience concrète a doté nos équipes d'une expertise inestimable - non seulement pour transformer nos propres opérations, mais aussi pour aider nos clients à faire de même. Découvrez comment notre équipe de conseillers spécialisés en expérience client guide les entreprises canadiennes dans l'adoption de l'IA pour optimiser leurs centres de contact, automatiser les flux de travail et améliorer les interactions avec les clients: https://lnkd.in/e5j_a2rd
I’ve seen no better team ; Truly understanding how to transform customer experience with AI, than this team @Bell; they understand it inside-out.
I've had the privilege of witnessing firsthand the remarkable work in leveraging AI to deliver impactful solutions. Kudos to Michel and the #Bell team for driving innovation that can empower businesses through digital transformation!