Julius Meinl North America’s Post

The five minute action that will supercharge your revenue... Google your outlets --> Where do you come up? What are the places you don't - action it! Google common phrases --> like these... 1/Restaurants near me 2/[enter your concept here] near me 4/Best restaurants in [enter your location] 5/Where to eat in [enter your location] What are the phrases you don't appear? Action it! This is exactly what Bal Mahey did at Auden Hospitality for an F&B strategy document We presented to a hotel group yesterday. They were shocked by the results. Sometimes you don't need to think differently You just need to keep it simple Who agrees? PS. Tell me your keep it simple example below 💬 #innovation #thinkdifferently2024 #hospitality #hotels

In this short snippet taken from the 5-Star Conversation with Peter Tudehope from the Radisson Blu Plaza Hotel Sydney, we discussed the analogy of a hotel experience being like a pizza. He explained that each interaction a guest has, from the moment they are greeted by the porter to the cleanliness of their room, represents a slice of the pizza. If these initial experiences are positive, the pizza tastes good. However, if one aspect, such as a poor breakfast experience, fails, it taints the entire pizza. This highlights the interconnectedness of all departments in delivering a seamless guest journey, emphasising that each team must excel to ensure guests return for another 'slice' of our hospitality. Watch the interview on YouTube or listen to it on Spotify. You will find the link in the comment below. #hotelmanagement #hotelleaders #technology4hotels #hotelindustry #hotellife

#THAinsights-5 Equal importance should be given to capturing in-house guests for meals. When creating an F&B revenue action plan, the primary focus often falls on attracting non-resident footfalls, while strategies to engage resident guests for meals are frequently overlooked. Guests staying at the hotel are the most accessible clientele, and equal effort should be invested in capturing their business. Tracking the F&B capture ratio (percentage of in-house guests who dine at the hotel's F&B outlets) on a daily basis is a valuable tool to assess the footfall of resident guests in the outlet. #thehoteladviser #hospitality #revenuemanagement #hotelowners #midscalehotels #foodandbeveragerevenue #FandB #hoteloperations #assetmanagement #hotels #resorts #Restaurantbuisness #FoodandBeverageManager

Hospitality tech can help hotels sell more than just rooms; it can turn every step of the guest journey into an upsell opportunity and create multiple digital storefronts through anytime commerce. It can even use data to personalize packages for guests and offer them a hospitality experience that’s unique to them. In this thought leadership piece for Hotel & Catering News Middle East, Prince Thampi - CEO & Founder of Hudini - explores how digitalsolutions are opening up new revenue streams for hotel operators. #hudini #hotel #hospitalityindustry

"Hospitality: More than just service — Discover the essence of true hospitality in our latest article. Think about your experience of being a customer in a restaurant or a customer in a hotel. What else, apart from the food in restaurants and the facilities in hotel rooms, do you think can make your hospitality experience more enjoyable and satisfied? #Hospitality #CustomerExperience #ServiceExcellence"

In this short snippet taken from the 5-Star Conversation with Peter Tudehope from the Radisson Blu Plaza Hotel Sydney, we discussed the analogy of a hotel experience being like a pizza. He explained that each interaction a guest has, from the moment they are greeted by the porter to the cleanliness of their room, represents a slice of the pizza. If these initial experiences are positive, the pizza tastes good. However, if one aspect, such as a poor breakfast experience, fails, it taints the entire pizza. This highlights the interconnectedness of all departments in delivering a seamless guest journey, emphasising that each team must excel to ensure guests return for another 'slice' of our hospitality. Watch the interview on YouTube or listen to it on Spotify. You will find the link in the comment below. #hotelmanagement #hotelleaders #technology4hotels #hotelindustry #hotellife

In this short snippet taken from the 5-Star Conversation with Peter Tudehope from the Radisson Blu Plaza Hotel Sydney, we discussed the analogy of a hotel experience being like a pizza. He explained that each interaction a guest has, from the moment they are greeted by the porter to the cleanliness of their room, represents a slice of the pizza. If these initial experiences are positive, the pizza tastes good. However, if one aspect, such as a poor breakfast experience, fails, it taints the entire pizza. This highlights the interconnectedness of all departments in delivering a seamless guest journey, emphasising that each team must excel to ensure guests return for another 'slice' of our hospitality. Watch the interview on YouTube or listen to it on Spotify. You will find the link in the comment below. #hotelmanagement #hotelleaders #technology4hotels #hotelindustry #hotellife

In hospitality, certain words and phrases are frequently used to streamline communication and operations. Some common terms include: Check-in/Check-out – Refers to the arrival and departure processes for guests. Booking – Securing accommodations or reservations, often through online platforms or agents. Occupancy Rate – The percentage of available rooms occupied during a specific period. No-show – A guest with a reservation who doesn’t arrive without canceling in advance. Dynamic Pricing – Adjusting room rates in real-time based on market demand. MICE – Refers to Meetings, Incentives, Conferences, and Exhibitions, representing a major segment of business tourism. F&B (Food and Beverage) – A key department in hotels and restaurants, handling dining operations. Concierge – A service or staff role dedicated to assisting guests with requests, such as restaurant reservations or local attractions #HospitalityIndustry #HotelManagement #GuestExperience #FoodAndBeverage #CustomerService #DynamicPricing #MICEEvents #HousekeepingExcellence #HotelOperations #OccupancyRate

Too many hotel F&B outlets are underperforming These are some of the common reasons; 1/ Your outlets are created in silo 2/ Concepts are designed too early 3/ Lack of clarity around the concept 4/ Lack of agreement around strategy 5/ Ineffective training 6/ Service functions aren't good enough 7/ You think in-house guests are more important than external ones 8/ You don't have an F&B marketeer How many of these are on your list? Because it's time to re-write the rules of hotel F&B by thinking differently. Who's with me? 🙋🏼♂️ ---------------- Agree with me? ♻️ Repost & Share Like what you see, hit the 🔔 in my profile Need some help, send me a DM 📲 #innovation #success #hospitality #hotels

‘It's the little things that count’(says Gary Leff), especially in the hospitality industry. Have some top-end hotels forgotten this? Check out this interesting read on what hospitality really means to the customer. #hospitality #service #hotels #customercare Link: https://lnkd.in/d-4ijpNs