> Ticket received "The screen doesn't work, please fix" Which screen? Is this a monitor or a register? What does "doesn't work" mean? It's on but unresponsive? Won't power on? Displaying the wrong information? Help de-stress your IT professional by sending detailed tickets when you need assistance!
Rama D.
2mo
😂 love those calls. “There are 31 ‘screens’ in your store, can you please specify which one is having the issue”. 1 question of 20 to diagnose root cause.
Mark Hesser
2mo
Every day. 😅
Owner, E.S.S., Inc. - "The Headset Lady"
2mo"The speaker doesn't work." In our experience, the "speaker" could be a speaker, a microphone (because one speaks into a microphone), a headset or a order confirmation screen. While on topic, it helps tons if customers leave us detailed voicemail when they need something instead of just hanging up thinking that we will know they want a call back. If we are given needed information it can greatly expedite a solution.