Justin Hanna’s Post

5 Ways to Put Customer Feedback to Work for Your HVAC Business Customer feedback is, and has always been, valuable. It can help you refine your products and service offerings. You can use feedback to help create (or choose to offer) new HVAC products and services by revealing customer problems and unmet marketplace needs – and much more. However, dealing with the flood of feedback and opinion unleashed online on social media and other forums these days can sometimes be difficult. https://lnkd.in/ghXi4uNa

Decisions made by customers significantly impact the success of every business project. The success of an undertaking and the ongoing business operations depend on customers. 👥 Satisfied customers become loyal ambassadors, ready to share positive experiences. It is through them that a company builds not only its brand but an entire community. ✅ Companies that focus on customer service can effectively develop their competitive advantage. Customers willingly return to brands and products they know, provided they feel well taken care of during the purchasing process and are satisfied with the product quality. 💻 This is why Vivelio always prioritizes customer experiences. Our attention to detail, intuitive design, and swift support build trust among users. Customer satisfaction surveys have transitioned from a luxury to a necessity ✨. They provide a true picture of the situation and insights into how to strengthen the company's position in the eyes of consumers 👁. An entrepreneur keen on business development should focus on analyzing customer satisfaction to effectively respond to the evolving needs of both new and existing customers.

Expand Your Definition of Service Limited definitions of service based on exchanging monies for goods or services miss the overall point of customer service. Defining service shapes every interaction with customers. Limited definitions based on money will miss the main point. Service should provide satisfaction, leaving the customer happy, not just content. A happy customer is more likely to return and will continue to be buying and returning customers. Anticipating customer needs will help you cater to customers before they feel the need to put in a request for a new feature, product, or solution for you. If companies can begin to make changes before their customers' needs aren't fulfilled, this can ultimately lead to growth, innovation, and retention. With six basic needs are Friendliness, Understanding and Empathy, Fairness, Control, Options and Alternatives, and Information. Each time customers do business with you; they unconsciously evaluate how well you meet their desires and fulfill six basic customer needs.

Customer reviews are insanely helpful for optimizing your business. Sadly, most of us don’t use these reviews effectively. Here are 3 strategies that help you make the most of customer reviews (save this post for later): 1. Collect Reviews Wisely - Use a closed review system to ensure authenticity. - Send product review requests 7-14 days after shipping. - Send business review requests 3-4 days after shipping. - Keep the review process simple: name, order number, rating, and optional feedback. 2. Identify Issues - Regularly analyze reviews to spot trends. - Pay attention to both positive and negative feedback. - Address common issues, especially those involving last-mile shipping, with your carrier. 3. Implement Fixes Strategically - Prioritize fixes that will boost your business's profitability. - Avoid over-optimizing for customer satisfaction at the expense of profits. - Balance customer happiness with sustainable growth. By following these steps, you’ll turn customer feedback into a powerful tool for business improvement.

 💉💉WAKE UP (The Daily Dose)💉💉 Today's Daily Dose: "Which One Is More Important? Customer Satisfaction Or Profitability?" ➡ Can you really be profitable if your customers aren't satisfied? I break it down in today's quick yet powerful video. 💬 Customer satisfaction and profitability are two sides of the same coin. Satisfied customers drive revenue, which in turn creates more happy customers, fueling a cycle of continuous growth. ✅ Keeping your customers happy is key to keeping your profits rising. It's a simple yet profound principle that underpins successful businesses. Happy customers lead to sustained profitability. ❗ Are you focusing enough on customer satisfaction to ensure long-term profitability? If you're unsure about your answer, it might be time to reassess your strategies. 👉 Want to learn more about balancing customer satisfaction and profitability? 📞 Contact me, and let's discuss how you can create a strategy that ensures both! Follow - Jason Miller, Founder/CEO Strategic Advisor Board

Five reasons why you should choose our company: 1. Quality: Our company consistently delivers high-quality products and services that meet and exceed customer expectations. 2. Reputation and reliability: Our company has a strong reputation and a track record of reliability, which demonstrates that we can be trusted to deliver on your promises. 3. Innovation: Our company stays ahead of the curve by continuously developing new and innovative solutions that address helping customers' needs. 4. Customer service: Our company prioritizes customer satisfaction and strives to provide exceptional service from start to finish. 5. Value: Our company offers competitive pricing and works to provide. RESTORING HEALTH AND RESTORING HAPPINESS 😊

Why a company would not be able to make better revenue if they are not customer friendly? A company that is not customer-friendly can struggle to generate better revenue for several reasons: 1. Customer Retention: Unfriendly or poor customer service can drive customers away. Retaining existing customers is often more cost-effective than acquiring new ones. Dissatisfied customers are less likely to return. 2. Word-of-Mouth: Customers who have negative experiences are more likely to share those experiences with others, either through personal interactions or online reviews. Negative word-of-mouth can deter potential new customers. 3. Brand Loyalty: Customer-friendly companies build stronger brand loyalty. Loyal customers are more likely to make repeat purchases and recommend the company to others. 4. Competitive Advantage: In many markets, excellent customer service can be a key differentiator. Companies that neglect this aspect can lose ground to competitors who prioritize customer satisfaction. 5. Customer Lifetime Value (CLV): Unfriendly interactions can decrease the lifetime value of a customer. Happy customers are likely to spend more over time, while unhappy ones may cease to buy from the company altogether. 6. Reputation and Trust: Companies that treat customers poorly can develop a negative reputation. Trust is crucial for long-term business success, and once lost, it can be challenging to regain. 7. Feedback and Improvement: Customer-friendly companies often receive constructive feedback, which they can use to improve their products and services. Ignoring customer input can result in stagnation and missed opportunities for innovation. Overall, being customer-friendly is integral to sustaining and growing a business's revenue, as it impacts retention, acquisition, and overall brand perception.

Cost reduction can be beneficial, but it's essential to maintain quality. When products or services are offered at lower prices, they may not always meet the expected standards. For instance, consider a digital name board business that cuts costs by using cheaper LED lights. While this might initially attract customers, the premature failure of these lights could lead to dissatisfaction and erode customer trust. It's crucial to remember that every product and service has a minimum cost associated with providing value. And also Cost Reduction A Double-Edged Sword While cost reduction can make products and services more accessible, it's essential to ensure that the quality doesn't suffer. In the case of a digital name board business, opting for cheaper components, like low-quality LEDs, can lead to premature failures. This not only disappoints customers but also damages the brand's reputation. It's crucial to strike a balance between affordability and reliability to build lasting trust and customer satisfaction.

As business owners, we all know that complaints are inevitable……. But how we handle them is what truly matters. Complaints provide valuable insights into areas we may not have noticed and give us the opportunity to improve our services. Rather than seeing them as setbacks, we can use them as tools to refine our processes, enhance customer satisfaction, and ultimately grow stronger as a business. At Bath Specialist Cleaning Solutions, we welcome feedback because it helps us deliver even better results. Every challenge is a chance to learn, adapt, and evolve. What’s your perspective? Do you see complaints as an opportunity for growth?

By heeding feedback, providing personalized interactions, and going the extra mile, businesses can exceed customer expectations and create lasting relationships. Listening to Feedback It is imperative to actively listen to customer feedback. This valuable information can provide insights into areas that may require improvement and enable the delivery of personalized solutions that match the unique needs of each customer. Personalized Interactions Demonstrating a commitment to personalized interactions showcases a business's dedication to ensuring customer satisfaction. By addressing customers by name and tailoring solutions to their specific requirements, companies can establish stronger, more meaningful connections. Going the Extra Mile Going above and beyond to exceed customer expectations is a powerful way to foster loyalty and attract new clients. Whether it involves providing additional support or proactively addressing potential issues before they arise, these extra efforts help leave a lasting positive impression. In summary, by prioritizing exceptional customer service through active listening, personalized interactions, and going the extra mile, businesses can build strong customer loyalty and attract new clients. These efforts do not go unnoticed and can significantly impact the growth and success of any business.