𝗜𝗻-𝗛𝗼𝘂𝘀𝗲 𝘃𝘀. 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: 𝗠𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗶𝗴𝗵𝘁 𝗖𝗵𝗼𝗶𝗰𝗲 As someone working in a BPO offering top-tier customer support services, I often get asked about the benefits of outsourcing vs. maintaining an in-house support team. Here are some key points to consider: 𝗜𝗻-𝗛𝗼𝘂𝘀𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: - 𝗟𝗶𝗺𝗶𝘁𝗲𝗱 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀: Slower response times, lower satisfaction. - 𝗛𝗶𝗴𝗵 𝗖𝗼𝘀𝘁𝘀: Expensive recruitment and training. - 𝗦𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗜𝘀𝘀𝘂𝗲𝘀: Hard to scale during peak times. 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: - 𝗖𝗼𝘀𝘁 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Lower expenses, no training costs. - 𝗦𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Easily scale to match demand. - 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Skilled professionals handle complex queries. - 𝟮𝟰/𝟳 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Around-the-clock support for global customers. - 𝗙𝗼𝗰𝘂𝘀: Internal team can concentrate on core tasks. Outsourcing ensures high-quality service, efficiency, and cost savings. Ready to elevate your customer support? #Outsourcing #CustomerSupport #BusinessGrowth #BPO #Efficiency #CustomerExperience
Kaab Ghafoor Chaudhry’s Post
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"Decision Making at a Strategic Level" is commonly listed as a key requirement for many C-Level or Executive roles. 🏦 So here is one for those of you, who work in the Contact Centre Environment. If you are tasked with - * Savings costs 🪙 * Growing your client book 📈 * Launching a new product 🚀 * Embedding new technology (Bot's/AI) 🤖 or * Supporting Customer Migration/Transformation 🛤️ A possible solution maybe - outsourcing to a BPO. But were do you start when considering In-house growth Vs Outsourcing? 🤔 * Am I comfortable giving up full control of the customer experience and quality compliance/governance? 🛂 * Some BPO's can save costs by 50%, but at what price? 📉 * What damage will this do to in-house career pathways and engagement? 🙋 * However if I deliver this project - I am showing flexibility, speed of implementation, diversification, enhanced contingency planning etc.🤹 Take 5 minutes to read this link. You may find yourself in a strategic meeting soon, BPO's may come up - you will thank yourself for adding some knowledge towards contributing to this debate. 📚 As a leader who has worked In-House at RBS with Firstsource as our BPO , as well with Computershare and Webhelp as the BPO for Clients at Start Mortgages and Egencia. 🤝 I have experienced, learned and stored vast skills and connections to help you on any journey you find yourself with BPO's.🧑🎓 Let's talk - drop me a message and we'll make things happen. #StrategicDecisionMaking #Awayke #ToBPOorNotToBPO #ContactCentre #TimeToCoach #ReadToLead #BeResourceful #IndustryExpert
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