Karim Soueissi’s Post

CULTURE CHANGE & SERVICE EXCELLENCE. A shift in customer service culture is about fostering a mindset that views customer interactions as a strategic priority, rather than just a task. According to Forbes, "customer-centric cultures are built from the inside out," requiring organizations to cultivate empathy, responsiveness, and proactive problem-solving among their teams. This cultural change is driven by a commitment to listen actively to customers, address their needs promptly, and continuously seek improvements in service delivery. Creating a lasting change in customer service culture involves aligning the company's values with customer satisfaction goals. Harvard Business Review emphasizes that "employees need to feel empowered to make decisions that benefit the customer," suggesting that empowering staff with both the authority and resources to resolve customer issues is essential. By embedding customer-focused values into the organizational culture, companies can strengthen brand loyalty and create memorable customer experiences. ✍️ #culturechange #globacom #service #employee #customer #change #consulting #telco #value #training #michaelowokade

𝗜𝘀 𝗬𝗼𝘂𝗿 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗔𝗹𝗹 𝗧𝗮𝗹𝗸 𝗮𝗻𝗱 𝗡𝗼 𝗔𝗰𝘁𝗶𝗼𝗻? (𝗙𝗿𝗲𝗲 2-𝗠𝗶𝗻𝘂𝘁𝗲 𝗤𝘂𝗶𝘇) The visual below hits the nail on the head: good intentions don't create customer delight, actions do. Is your company culture full of passionate statements about customer service, but lacking in the processes and empowered employees needed to truly deliver? Words are fleeting, but a culture built on action creates lasting customer relationships. Take our FREE 2-minute quiz and uncover: - The gap between policy and action: Do your company values translate into concrete actions for employees? - Empowerment for action: Are employees equipped to take ownership of customer satisfaction? - The power of listening: Do you gather and act on customer and employee feedback to improve processes? Click here to take the quiz and discover how to bridge the gap between intention and action in your company culture! ➡️ https://bit.ly/cult-cust #companyculture #customerdelight #employeengagement #quiz #takeaction P.S. Share this post and spark a conversation about building a culture that speaks volumes through its actions! Together, let's create companies where customer delight becomes the norm.

🤔 Wondering how to put the needs and wants of your customers at the center of your business operations? 💡 The Answer is - "Be a customer-centric organization" 🎯 We are often asked what it means to be a customer-centric organization. Here are some signs that a company is on the path to being customer-centric: 👉 High customer satisfaction 👉Proactive customer engagement 👉Customer-focused decision-making 👉Data-driven insights 👉Employee empowerment 🌍 Here are a few practices on how to become one, least have a quick read to know more - https://lnkd.in/dy_3rNv9 #customerexperience #artificialintelligence #proactive #customercentric #supportteam #organization

Business owners often focus on systems and operations but forget this: Culture drives behavior. The way your team feels about your brand will reflect in every customer interaction. How do you nurture your company’s culture?

Customer-centric companies grow their revenues 4% to 8% faster than their market competitors. AND they enjoy higher profits too! This approach fosters increased customer trust, satisfaction, and loyalty. In fact, over two-thirds of customer loyalty stems from positive service experiences, surpassing loyalty driven by brand and price perception combined. Why is this crucial for media and event organisations? A staggering 81% of buyers are willing share data for specialised industry knowledge and solutions that genuinely aid them in their business. As a media or event organisation, you are perfectly positioned to commercialise this behaviour. Each time you deliver the right specialised insight, to the right person, at the right time, you’re not only creating a commercial opportunity, but you're forging meaningful connections to ultimately bringing the right people in business together. To help you create a strong customer-centric focus, we love 6 Ways to Build a Customer-Centric Culture: https://lnkd.in/enJx52q Our favourite takeaway is the focus on facilitating direct interaction with customers: “After all, every employee impacts the customer experience in some way, even if indirectly, so every employee can benefit from interacting with customers to better understand them and learn about their successes and challenges. “ If you’re struggling to get started, we’ll create the time needed to be curious about your community – and your data! – to ensure that the next event is the linchpin that brings the right people in business together – book an appointment with our Founder Cara Turner today and let’s get started: 👉 https://lnkd.in/ewv56wqW #eventprofs #eventsindustry #exhibitions

𝗜𝘀 𝗘𝘀𝗰𝗮𝗽𝗶𝘀𝗺 𝗛𝗼𝗹𝗱𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗕𝗮𝗰𝗸 𝗳𝗿𝗼𝗺 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗗𝗲𝗹𝗶𝗴𝗵𝘁? Running away from problems never creates lasting solutions. Just like escapism offers a fleeting peace, a surface-level "happy" culture won't truly delight customers. True peace of mind comes from dissolving issues, not stalling them. When your company culture empowers employees and prioritizes customer needs, real happiness and exceptional service follow. Take our FREE 2-minute quiz and uncover areas where your company culture might be: - Are policies or processes hindering customer-centricity? - Are employees feeling unmotivated or unable to go the extra mile? - Are valuable insights from customers or employees going unheard? Click here to take the quiz and discover how to build a culture that goes beyond temporary fixes to achieve lasting customer delight! ➡️ https://bit.ly/cult-cust #companyculture #customerdelight #employeengagement #quiz #takeaction P.S. Share this post and help others break free from the cycle of escapism in their company culture. Let's build cultures that truly prioritize customer satisfaction!

The Elite Service Culture™ does not exhibit itself as a positive experience one day and ordinary the next, there is consistency among events. While every customer interaction is a combination of people, processes and tools, the people aspect is the most impactful variable of the customer experience and at times can compensate for other deficiencies. When a customer experience reaches the "feel good” status, it is more likely associated with a repurchase or recommendation to a friend.” The elite service culture must be build trough elites’ teams who take care of the customers as if they were themselves in order to ensure an unbeateable treatment.

A customer-centric approach isn't just a strategy; it's a mindset. 👥 Empowering your team to deliver personalized interactions makes all the difference. 🔑 Learn more here: https://lnkd.in/eRZ4HZgV #CustomerFirst #EmpowerYourTeam #PersonalizedService #BusinessSuccess #CustomerExperience

"Businesses often forget about the culture and, ultimately, they suffer for it because you can't deliver good service from unhappy employees." - Tony Hsieh #customer #busness #customerservice #customerexperience #customerservicetips #happycustomer #feedback #customersatisfaction #customerfeedback #customerreview #happy_customercx

Common thinking: Customer-centricity is having a good customer service department. Wrong. True customer-centricity requires a company-wide commitment, from the C-suite to the frontline. Here's why: → Building a customer-centric culture demands leadership to actively demonstrate customer-first values across all departments. → Empowering employees with the right tools and authority is crucial for exceeding customer expectations. → A unified customer service vision ensures every employee understands their role in delivering exceptional experiences. To truly transform your organisation: 1. Build customer-centric culture: Leadership demonstrates customer-first values across all levels of the organisation. 2. Empower employees: Provide tools and authority to exceed customer expectations and boost motivation. 3. Create unified vision: Develop clear, customer-focused vision reflecting company values. Ensure employee role alignment. 4. Use meaningful metrics: Focus on customer experience, satisfaction, and employee behaviour for long-term success. 5. Establish quality standards: Set clear expectations based on customer needs and company values for consistency. Remember: ↳ Customer-centricity isn't a department - it's a mindset that permeates every aspect of your business. ____ ♻️ Repost if you agree. 👩🏻💼 Follow me Abir Haddoud for more.