Sandeep Nath’s Post

𝗜𝘀 𝗬𝗼𝘂𝗿 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗔𝗹𝗹 𝗧𝗮𝗹𝗸 𝗮𝗻𝗱 𝗡𝗼 𝗔𝗰𝘁𝗶𝗼𝗻? (𝗙𝗿𝗲𝗲 2-𝗠𝗶𝗻𝘂𝘁𝗲 𝗤𝘂𝗶𝘇) The visual below hits the nail on the head: good intentions don't create customer delight, actions do. Is your company culture full of passionate statements about customer service, but lacking in the processes and empowered employees needed to truly deliver? Words are fleeting, but a culture built on action creates lasting customer relationships. Take our FREE 2-minute quiz and uncover: - The gap between policy and action: Do your company values translate into concrete actions for employees? - Empowerment for action: Are employees equipped to take ownership of customer satisfaction? - The power of listening: Do you gather and act on customer and employee feedback to improve processes? Click here to take the quiz and discover how to bridge the gap between intention and action in your company culture! ➡️ https://bit.ly/cult-cust #companyculture #customerdelight #employeengagement #quiz #takeaction P.S. Share this post and spark a conversation about building a culture that speaks volumes through its actions! Together, let's create companies where customer delight becomes the norm.

Customer service is more than just a function; it’s a core value that defines a company’s success. For any business to thrive, a customer-centric culture must be cultivated. True service means creating positive experiences—listening to concerns, answering questions, and addressing issues with genuine care. #customer #service #business #culture #mindset

Building a customer-centric culture isn't just about policies; it's about embedding a mindset into the DNA of your organization. Start by fostering empathy among employees, encouraging them to see the world through the customer's eyes. Prioritize regular training sessions on customer service and feedback mechanisms to refine your approach continuously. Celebrate moments of exceptional customer care to reinforce desired behaviours. Encourage cross-departmental collaboration to ensure every touchpoint reflects your commitment to exceptional experiences. Finally, lead by example—make customer satisfaction a core value, and watch it permeate every aspect of your company's culture, driving growth and loyalty. #CustomerExperience #CompanyCulture #CXExcellence

"Businesses often forget about the culture and, ultimately, they suffer for it because you can't deliver good service from unhappy employees." - Tony Hsieh #customer #busness #customerservice #customerexperience #customerservicetips #happycustomer #feedback #customersatisfaction #customerfeedback #customerreview #happy_customercx

"Businesses often forget about the culture and, ultimately, they suffer for it because you can't deliver good service from unhappy employees." - Tony Hsieh #customer #busness #customerservice #customerexperience #customerservicetips #happycustomer #feedback #customersatisfaction #customerfeedback #customerreview #happy_customercx

CULTURE CHANGE & SERVICE EXCELLENCE. A shift in customer service culture is about fostering a mindset that views customer interactions as a strategic priority, rather than just a task. According to Forbes, "customer-centric cultures are built from the inside out," requiring organizations to cultivate empathy, responsiveness, and proactive problem-solving among their teams. This cultural change is driven by a commitment to listen actively to customers, address their needs promptly, and continuously seek improvements in service delivery. Creating a lasting change in customer service culture involves aligning the company's values with customer satisfaction goals. Harvard Business Review emphasizes that "employees need to feel empowered to make decisions that benefit the customer," suggesting that empowering staff with both the authority and resources to resolve customer issues is essential. By embedding customer-focused values into the organizational culture, companies can strengthen brand loyalty and create memorable customer experiences. ✍️ #culturechange #globacom #service #employee #customer #change #consulting #telco #value #training #michaelowokade

🚀 Transforming Customer Service: The Power of Moments 🚀 Proud to share a milestone in our journey at LifeSeasons! 🎉 Over the last 2 years, I’ve had the privilege of leading an incredible team focused on elevating our customer service standards by embracing the theory of Customer Moments from Chip Heath's powerful book, The Power of Moments. 📘✨ Key Outcomes: 🔹 Behavioral Change: Through targeted training and a shared vision, our team internalized the essence of creating memorable and meaningful customer interactions. The shift in mindset has been remarkable, with every team member committed to making each customer moment count. 🔹 Elevated Customer Service: By focusing on peak moments, our customer have provide feedback showing that we have achieved new levels of service. Customers are not just satisfied—they’re delighted. The feedback speaks volumes about the positive impact we’ve made on their experiences. 🔹 Team Empowerment: Encouraging ownership and creativity has empowered our team to innovate and go above and beyond in their roles. This cultural shift has fostered a more engaged and motivated workforce. I'm immensely proud of the dedication and hard work that each team member has put into this transformation. Their commitment to excellence and customer satisfaction has been truly inspiring. Looking forward to sharing these skills in a new adventure and creating more impactful moments going forward! 🚀💪 #CustomerService #Leadership #CustomerMoments #ThePowerOfMoments #TeamSuccess #LifeSeasons #CustomerExperience #Inspiration #ChipHeath #CustomerSatisfaction

𝗜𝘀 𝗬𝗼𝘂𝗿 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗙𝘂𝗲𝗹𝗲𝗱 𝗯𝘆 𝗙𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻? (𝗙𝗿𝗲𝗲 2-𝗠𝗶𝗻𝘂𝘁𝗲 𝗤𝘂𝗶𝘇) Do you find yourself constantly justifying your company's approach to customer service? A strong emotional charge behind your culture can be a sign of potential problems. Often, frustration with internal processes or misalignment within the team leads to justifications instead of solutions. Extinguish the emotional fire and build a culture that delights customers. Take our FREE 2-minute quiz and uncover: - How well your company's purpose translates into employee actions - Whether your team feels empowered to go above and beyond for customers - If your processes are designed for seamless customer experiences - If you're actively gathering and utilizing customer and employee feedback Click here and take the quiz - to start creating customer delight! ➡️ https://bit.ly/cult-cust #companyculture #customerdelight #employeengagement #quiz #takeaction P.S. Sharing this post raises awareness about the link between internal culture and customer experience. Let's help each other build stronger, customer-centric organizations!

The Elite Service Culture™ does not exhibit itself as a positive experience one day and ordinary the next, there is consistency among events. While every customer interaction is a combination of people, processes and tools, the people aspect is the most impactful variable of the customer experience and at times can compensate for other deficiencies. When a customer experience reaches the "feel good” status, it is more likely associated with a repurchase or recommendation to a friend.” The elite service culture must be build trough elites’ teams who take care of the customers as if they were themselves in order to ensure an unbeateable treatment.

Happy Monday, LinkedIn community! Starting the week on a positive note is crucial for fostering a culture of excellence and customer satisfaction. Here's why I prioritize a positive start to my week, guided by these key principles: Customer Focus: "If we don't look after the customer, someone else will." Our customers are the heart of our business. Ensuring they feel valued and appreciated from the get-go keeps them loyal and satisfied. Respectful Engagement: "Nothing is gained by winning an argument but losing a customer." It's vital to prioritize relationships over being right. A respectful and understanding approach ensures long-term trust and loyalty. Consistency in Delivery: "Always deliver what we promise. If in doubt, under promise and over deliver." Trust is built on reliability. By consistently meeting or exceeding expectations, we reinforce our commitment to our customers. Empathy and Respect: "Always treat customers as we ourselves would like to be treated." Empathy drives positive interactions. When we treat customers with the respect and care we expect, we create meaningful and lasting relationships. Personal Accountability: "The reputation of the whole company is in the hands of each individual." Every interaction matters. By taking personal responsibility for our actions, we collectively uphold and enhance our company's reputation. #MondayMotivation #CustomerCentric #PositiveMindset #CustomerSatisfaction #TeamExcellence #Leadership #ReputationMatters