Kayleigh Wilkinson’s Post

I don’t think people who work in hospitality and retail get enough hype. This weekend I completed a 9 hour plate waiting and catering shift for a large wedding with over 100 guests. On your feet for 9 hours, serving food, pouring wine, navigating demands and requests by guests, going on side quests to find water bowls for dogs, washing up, carrying food and large boxes up and down stairs, tidying smashed and disgarded glasses, polishing over 300 glasses.... The list could go on forever. 🔁 All I want to say is working in hospitalty is bloody hard but so rewarding. 💭I sparked conversation with a number of guests and it was really wonderful to hear that they were enjoying themselves and having a great time. Makes the huge blisters worth it. I absolutely loved my retail job with Sweaty Betty and would jump at the opportunity to work with such a supportive team again in a heartbeat. 💜 Working on the Sweaty Betty floor, I learnt: 🤍 to communicate with a range of people 🤍make personal reccomendations based on my product knowledge 🤍learnt everything there is to know about leggings 🤍be organised in the stock room and precise when stocking the store floor 🤍work as a team to manage store operations 🤍provide excellent customer service- you never know when a mystery shopper will walk through the door! My video below displays my entire day worth of work sorting and preparing for a stock take. After being called to work in Bristol to support the team after their staff had fallen ill. 🫶 Working for a company like Sweaty Betty where i can combine my passion for sport, people and branding is a dream✨ Basically my point is, working in these jobs are amazing for character building, developing strong communication skills and helping you work out what kind of people and industries you want to work with in the future. 💪 Sometimes your interactions with people are not great but most of the time there are. So be kind! It will make someone’s day 💛 🌟When someone comments on your service and smile after spending 4 hours serving them, it makes the blisters, sore arms and archy legs worth it. 🌟 Another shift this weekend before I finally sign off for three weeks to solo travel around Portugal 🇵🇹 #hospitality #retail #characterbuilding #communication #careerdevelopment #earlycareers

𝐀 𝐃𝐚𝐲 𝐢𝐧 𝐭𝐡𝐞 𝐋𝐢𝐟𝐞 𝐨𝐟 𝐚 𝐋𝐚𝐮𝐧𝐝𝐫𝐲 𝐒𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐨𝐫: 𝐁𝐞𝐲𝐨𝐧𝐝 𝐖𝐚𝐬𝐡𝐢𝐧𝐠 𝐌𝐚𝐜𝐡𝐢𝐧𝐞𝐬 Managing a laundry operation is much more than running machines and folding clothes. It’s about optimizing processes, maintaining hygiene standards, and building a team that keeps everything running like clockwork. 𝗜𝗻 𝗺𝘆 𝗿𝗼𝗹𝗲 𝗮𝘀 𝗮 𝗟𝗮𝘂𝗻𝗱𝗿𝘆 𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿❟ 𝗲𝘃𝗲𝗿𝘆 𝗱𝗮𝘆 𝗯𝗿𝗶𝗻𝗴𝘀 𝘂𝗻𝗶𝗾𝘂𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀: 🌀 Prioritizing efficiency: Whether it’s ensuring chemicals are dosed correctly or loads are balanced, every detail matters. 👕 Customer satisfaction: Handling feedback and tailoring services to meet the diverse needs of clients in the camp—laborers, officers, and managers. 🛠️ Team management: Cross-training staff to ensure smooth operations, even during peak times. These experiences taught me the importance of adaptability, attention to detail, and staying calm under pressure. 𝑻𝒐 𝒎𝒚 𝒇𝒆𝒍𝒍𝒐𝒘 𝒑𝒓𝒐𝒇𝒆𝒔𝒔𝒊𝒐𝒏𝒂𝒍𝒔: what’s one skill you rely on daily to keep your operations seamless? | #LaundryLife #LeadershipInOperations #CustomerCare #EfficiencyMatters #WorkplaceStories

A GM friend of mine on the mainland lost his job last Friday by doing the right things. He supported his team by working the front desk and it wasn't enough to save his job. He helped the Maintenance team fix toilets and do other Maintenance tasks and it wasn't enough to save his job. He helped Housekeeping clean rooms, fold towels, make deliveries, etc., and it wasn't enough to save his job. His property stayed within budget and his admin tasks were completed in a timely manner yet it wasn't enough to save his job. Over the last five years, he worked 60-70 hours a week and won GM of the year in 2020 yet it wasn't enough to save his job. So what happened? Over the last 12 months, the customer service scores at his property dipped from 91 to 88. Basically, his bosses weren't happy because this slight dip probably means that Regional VP's, etc., are losing out on bonus money. Customer service scores should act as a barometer to help you identify areas that need improvement. Sometimes, a change is necessary if morale is low, things aren't getting done, etc. In this particular case, he couldn't have done anything more. You are sadly mistaken if you think this is only happening in hospitality.

Something looks terribly wrong in the organization, not just for letting him go. If he had to be/do everything around his property there was a serious issue with: - Allocation of resources? - no IT systems? - Lack of staff? - poor training? - poor middle level managers? - all of above? Eventually he would burnout, and nobody in the board level, his superiors, would care less. For sure the teams were with him but still didn’t save his job. Probably the guy next in line to replace him will not do the same 12 hrs daily multirole or even last that long there. As said, customer score is one KPI that is obviously important but not just alone and specially not with that light drop. (Sorry for my humble sincere opinion) Thanks for sharing Kevin.

My early work experience in a story (1)    Timeline: 3 months Job Title: Store Attendant/Customer Care  Company: Fragranza Elixir     The Story:  Fresh out of university and waiting for my National Youth Service call-up letter, I simply couldn’t sit idle! When an acquaintance mentioned an opening at a high-end perfume store, I decided to give it a shot.  I vividly remember the simple yet polished dress I wore to my interview with the store owner, Aunty Kemi. One of her first questions was, “Are you sure you can handle this job?” She was skeptical, and for good reason. In her words, she’d never hired a graduate before. What she needed was someone sharp, street-smart, and vigilant—especially after a recent theft had forced her to have CCTV cameras installed all over the store.     She took a chance on me and wasn’t disappointed! Not only did I prove to be street smart by catching a thief red-handed, but I also infused the role with the professionalism and refinement my degree had instilled in me. Customer service became my forte and I handled each interaction with finesse. The Life Lessons and Skills:  • Adaptability and quick thinking  • Strong observational and problem-solving skills  • Customer service excellence     Turns out, being a store attendant was far from ordinary, it was a masterclass in vigilance, quick thinking, problem solving and customer service. 

My cv 6 years of experience in the field of customer service and guest relations & administration in the largest institutions and companies with high skill and flexibility in work, organization and communication.

This young man and woman meet on a park bench and ask each other what they do for a living. They both lie! He claims to be the Director of Facility Sanitation and manages engineering sterility for multiple organizations, but he actually cleans toilets. She says she works in guest relations for a multibillion-dollar culinary collective specializing in vehicle coordination, but she actually takes food orders at a Red Rooster drive-thru. We often feel the need to inflate our job titles, equating our worth with our work or fearing judgment from others. Every job has value. Every role contributes to the bigger picture. The man cleaning toilets ensures a hygienic environment. The woman taking orders keeps the drive-thru running smoothly. Both are essential. Imagine a world where we celebrated the real impact of our work, no matter what the title. Where honesty and authenticity were valued over impressive-sounding job descriptions. We would feel so much more connected and respected. What’s the most creative job title you’ve ever heard or used? Drop it in the comments! 👇 If this post resonated with you, connect with me, give it a like, leave a comment, and share it with your network. Let’s inspire others to embrace authenticity in their professional lives. #AuthenticityMatters #JobTitles #WorkLifeBalance

“Your job can be what you make it”. Perhaps a privileged thought, but something I want to believe to be true. One of the things I learned as a bartender and restaurant worker during the first years of my occupational life, was the act of being the hostess. Keeping your bar organized, clean and inviting. Being the face of the pub for the night, the person your customers might remember. I hadn’t realized how much of that I brought with me along my endeavors. Being a salesperson is not much different. In our store, we have the responsibility of cleaning and organizing during each of our shifts. It struck me how much just that aspect helps me feel more in control, more inviting and confident during my customer interactions. There is the practical aspect; I know where everything is, so I don’t have to scramble looking for the right items, thus allowing me to focus on the task at hand (selling). But there is an essence of ownership that comes along with tending to your surroundings. After an hour of cleaning, this isn’t just “a store” anymore, it is MY store. Remnants of my work is left visible in it, and for a while, I feel truly a part of it. This of course isn’t a tactic available to every salesperson, and perhaps might not work for you. My point is that knowing what makes you tick is what makes a difference in both how you enjoy your work, and how you succeed at it. Often our work isn’t the issue, but how we choose to do it. Be curious about yourself, and honest with what you need to be successful. I wouldn’t have guessed that cleaning would work so well for me in sales.... But It’s not stupid if it works. 😎

Let's talk about the Assistant Store Manager post

Mystery Shopper Job Description Documenting your observations in a detailed and objective manner is crucial, including factors like employee behavior, store cleanliness, product knowledge, and adherence to sales techniques.Maintaining absolute confidentiality is imperative for Mystery Shoppers to safeguard their anonymity and prevent any inadvertent influence on the staff's natural behavior they are assessing.Mystery Shoppers must adhere to employer-provided guidelines and scenarios, which are instrumental in evaluating staff performance, adherence to company policies, and the overall customer experience.The role of a Mystery Shopper demands unwavering confidentiality to preserve anonymity and prevent any unintended alteration of the behavior of the staff under evaluation.In the role of a Mystery Shopper, meticulous and unbiased documentation is key, encompassing employee behavior, store cleanliness, product knowledge, and adherence to sales techniques. Skills Adaptability: Mystery shopping often involves evaluating a wide range of businesses, from retail stores to restaurants and hotels. Being adaptable and quick to adjust to different scenarios and industries is a valuable skill for a mystery shopper.Effective communication skills are vital for a mystery shopper to convey their experiences accurately through both written and verbal reports.An adept mystery shopper understands the significance of discretion and anonymity, enabling them to operate covertly during their assignments.Mystery shoppers thrive on their capacity to adapt quickly to various situations and industries they encounter.Integrity and honesty are cornerstones of a proficient mystery shopper's character, guaranteeing the accuracy and fairness of their reports. > Middle East Jobs Submit Your CV https://bit.ly/3wiN7pf #middle_east_jobs #كل_يوم_100_وظيفك_جديدة_ليك #وظائف