Kevin Varghese’s Post

🚗 Recently, I visited a car service center for a quick wash and found myself in a bit of a rush. My car ended up with a new team member, while a more experienced technician was taking a break. Initially concerned about time, I approached the senior technician to expedite the process. What followed was a valuable lesson in perspective. The new team member took his time, meticulously ensuring every detail was covered and validated. On the other hand, the experienced technician, while efficient, occasionally overlooked finer points. This experience shifted my thinking on the importance of learning attitudes versus sheer experience. While experience is undoubtedly valuable, attitude and a willingness to learn are equally crucial. Clients may initially value experience, but they ultimately appreciate individuals who show dedication, thoroughness, and a commitment to continuous improvement. #LearningAttitude #ContinuousImprovement #CustomerService #CareerGrowth

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