Khoo Teck Puat Hospital’s Post

In Australian health services, roles that support consumer safety are a mix of trained specialists. In the UK, the NHS has created a new role of ‘patient safety specialist’, which has been introduced to bring a more structured, professional approach to patient safety. This evaluation article seeks to understand the professionalisation of patient safety, with implications for the further development of patient safety specialists in the UK and other countries. Read more here: https://buff.ly/4ektSRG #ClinicalGovernance #ClinicalLeadership #PatientSafety

Following on from my posts on the Letby inquiry, NHS Whistleblowers have written to Lady Justice Thirlwall's inquiry, asking for them to be formally included as core participants. The inquiry has stated it will consider NHS culture. The group says "a culture detrimental to patient safety" is evident across the health service. "NHS staff who have bravely spoken up about patient-safety concerns or unethical practices deserve to have their voices heard," Dr Matt Kneale, who co-chairs Doctors' Association UK, which is part of the group, said. It's high time, these voices are heard. Patient safety cannot be improved until the culture within the NHS is carefully looked at and improved. Senior NHS managers must be held accountable if they do not listen and take action on any patient safety concern raised. The consequence of not doing so is hugely detrimental, irreversible and damaging. HSSIB also recently published an investigation, one of several investigations that is being carried out to explore the theme of workforce and patient safety. The following findings were found: 1) Limited engagement of temporary staff in patient safety investigations may limit the potential for learning and undermine an investigation’s ability to influence future safety improvements. 2) Patient safety investigations are being concluded without vital information because of observed and perceived barriers to engaging with temporary staff. 3) Temporary staff are not always able to report patient safety incidents, and this impacts on the development of an open reporting culture and the ability to learn from patient safety incidents. 4) The extent to which patient safety investigation findings are fed back to temporary staff varies, limiting the ability for all of those involved to learn. 5) Support is not always provided for temporary staff following a patient safety incident; this can have an impact on staff members’ welfare and on patient safety. 6) NHS England’s approved framework agreements for agency staff do not specifically refer to patient safety, or to support for staff following patient safety incidents. https://lnkd.in/eQdGf8uJ #patientsafety #clinicalnegligence #NHSwhistleblowers Fletchers Group

Imagine you're at the doctor's office, feeling under the weather and overwhelmed. You wait for ages, finally get called in, and then... it feels like you're just another name on a list. We've all been there. But what if there was a way to transform this experience from frustrating to empowering? John (let's call him that), a retired carpenter with a mischievous twinkle in his eye, was no exception. Frustrated with a string of appointments and tests, John felt like his healthcare journey was a maze with no clear path. Then came Sarah, a patient care coordinator with a knack for making connections. Instead of just rattling off medical terms, Sarah took the time to understand John's concerns. She explained things in a way that was clear and easy to follow, even for someone unfamiliar with medical jargon. More importantly, she listened. John, initially hesitant, found himself opening up about his worries and daily routines. This conversation was a turning point. No longer feeling like a nameless patient, John became an active participant in his healthcare. He asked questions, understood his treatment plan, and even felt a sense of control over his health. The next time John went for tests, he wasn't just going through the motions - he was informed, engaged, and even a little optimistic. The Secret Ingredient? Patient Engagement. Patient engagement isn't just fancy talk for appointments and reminders. It's about building trust, clear communication, and empowering patients to take charge of their health. Think of it like working together towards a common goal – a healthy you! Studies show engaged patients have better outcomes, from managing chronic conditions to sticking to treatment plans. They're also happier with their overall healthcare experience. How can you, as a patient, be more engaged? Ask questions! Don't hesitate to clarify anything you don't understand. Take notes or bring a companion who can help you remember key information. Be open and honest about your health concerns, habits, and lifestyle. Don't be afraid to discuss your goals and preferences with your healthcare provider. By working together, patients and healthcare professionals can create an effective and satisfying healthcare experience for everyone. Just like Sarah helped John navigate his health journey, patient engagement allows us to move from a system focused on numbers to one centered on people and their unique needs. Remember, open communication and a little effort from both sides can lead to a healthier you! #PatientEngagement #PatientCareCoordinator #Healthcare #HealthcareAdvocacy #PatientExperience #Communication #Empowerment #Wellbeing I'm Anulika Ufoh, a passionate Patient Care Coordinator dedicated to creating exceptional healthcare journeys for patients. Connect with me on LinkedIn: https://lnkd.in/dvBYruUi

Really interesting paper on the concept of “voiceable concerns”. Relevant not just to patient safety but to staff ‘safety’. As always, context is powerful. It poses the question, how do we organisationally ensure we benefit from the wisdom and courage of people who believe something isn’t right?

What kind of hospital has owls as workers 👀 ? Can you imagine the first thing i see when i step into that hospital are pairs of owl eyes fixated on me like i had a plague😔. This was Mrs Tonia narrating her experience at a particular hospital and why she stopped going there. And i could relate almost immediately when she said so………. Dear health professionals remember patient experience begins from the moment they walk in. You need to give them the first impressions that they are in the right place for care: 📍acknowledge their presence immediately with a warm smile and helpful attitude 📍maintain a friendly eye contact with them, shows you’re interested in caring for them 📍focus on them when they approach you,put your phones aside and give them a full attention. Let’s ensure patients feel cared for, even before the consultation begins! Care begins from the reception desk✅. As a patient, what similar experiences have you had? Let’s hear them! 🙌 My fellow healthcare professionals are taking notes and ready to do better. Picture credit: google

📢 Today marks the launch of the seven principles of patient safety developed by the Patient Safety Commissioner. Picker's Senior Policy Officer, Oliver Potter, has released a statement in response: 🗨️“We welcome today’s launch of the seven principles of patient safety by the Patient Safety Commissioner, particularly their focus on the delivery of person centred care.   "It is positive to see the language of the principles broadened to include the communities that surround patients, including their families and carers, alongside patients and staff. Stronger wording regarding equity and the engagement of diverse and seldom heard communities is also welcome.   "A greater focus on providing staff at all levels with the skills to use and interpret patient experience data effectively, as per the NHS Patient Safety Strategy, would have been a welcome addition to these principles. This is vital in supporting the development of staff outside of senior leadership, which aids with retention and recruitment. There is an opportunity for government to embed this in their upcoming ten-year plan, for the benefit of both staff and patients.   "With these seven principles and a toolkit in place, it will now be vital to ensure that staff at all levels, both in patient-facing roles and those involved in the design and commissioning of services, are supported to actively embed these principles into their everyday work.” 🔵🔵🔵 #PatientSafety #Healthcare #PersonCentredCare #PickerEurope www.picker.org

We are proud to partner with organizations like CHOC Children's and Nemours Children’s Health to create sustainable patient safety cultures.   These health systems are prioritizing patient safety — with the help of connected technological solutions and shared insights — to create environments of trust, transparency and accountability, where safety errors become learning opportunities and systems are improved to prevent harm.   🔗 Read the full article in the American College of Healthcare Executives' Healthcare Executive Magazine to learn how CHOC and Nemours are making safety a priority: https://lnkd.in/e6YaW3cU    #RLDatix #PatientSafety #SaferHealthcare

This will be part of our message for leaders during Monday’s briefing. Best practice principles around patient focussed improvement - turning feedback into insight and acting on what matters most to our patients and families. #patients #feeedback #improvement