Kongress Hotel Davos / Restaurant Extrablatt’s Post

Cheers to History: Transforming Beverage Operations into Memorable Experiences On this day in 1933, the repeal of Prohibition forever changed the hospitality industry. Hotels were once again free to serve alcohol, ushering in a golden age of dining, nightlife, and celebration. Iconic properties like the Plaza Hotel and Beverly Hills Hotel quickly became synonymous with vibrant bars and unforgettable guest experiences. Fast forward to today, and beverage operations remain a cornerstone of hospitality, offering opportunities to craft unique, immersive nightlife experiences. But with this opportunity comes responsibility. As leaders in the industry, we must balance creativity with accountability, delivering innovative cocktails, exceptional service, and a safe environment for all guests. What sets a hotel apart in a crowded market? Often, it’s the ability to create a space where guests feel transported—whether through a signature drink program, themed evenings, or collaborations with local craft distillers and mixologists. It’s about more than just a menu; it’s about storytelling, ambiance, and connection. As we reflect on the impact of this pivotal moment in history, let’s raise a glass to the ongoing evolution of beverage operations and the role they play in shaping the guest experience. What are some ways your team is innovating in F&B while prioritizing responsibility? I’d love to hear your insights. #Hospitality #FoodandBeverage #HotelManagement #Nightlife #ResponsibleService

Whether a hotel, a restaurant, an inn, a fast food outlet or any other sector in the hospitality industry - there are basic etiquettes that should guide each establishment if they have any desire to thrive as a business or brand. How you relate to your guests is important! Knowing these principles will ensure a welcoming, professional and memorable experience for your guests! What other etiquettes do you know of? Let us know in the comment section! #Hospitality101 #ForgingTomorrow #PyneAfricaAwards #hospitalityindustry #africanhospitality

🎥 In this episode of my Hotel F&B Mini-Series (1 one of 5), I had the pleasure of catching up with Alex, the Assistant Director of F&B at Shangri-La, to dive deep into the evolving world of food and beverage in hotels. From the unique challenges hotels face compared to standalone restaurants to the opportunities for innovation, Alex shares invaluable insights on how to strike the perfect balance between guest expectations and operational excellence. 💡 Some highlights include: The hidden potential of F&B as a major revenue stream for hotels. The dynamics of signature restaurants versus all-day dining. The importance of understanding guest profiles and adapting concepts to meet diverse tastes. Watch the video to hear Alex's expert take on why F&B in hotels is more than just dining—it's an art form that shapes the guest experience! What are your thoughts? How do you see F&B redefining hospitality? Let’s get the conversation started in the comments! 👇 Yuan Mao （Alex） #HospitalityIndustry #HotelFNB #FoodAndBeverage #HotelManagement #DiningExperience #HospitalityInnovation #RestaurantTrends #HotelOperations #FNBInsights #GuestExperience #SignatureDining #HospitalityLeaders #HotelRevenue #FNBMarketing #LuxuryHospitality

🌟 When it comes to hotel dining, there’s a crucial element that can elevate every meal to another level: guest service. Imagine stepping into a hotel restaurant and being greeted by a warm smile from the hostess who knows your name, or having a waiter who anticipates your needs before you even ask. These small gestures can make a world of difference in creating a memorable dining experience. 🍽️ Guest service is not just about providing excellent customer service; it’s about going above and beyond to exceed expectations. It’s about paying attention to the little details that can turn an ordinary meal into an extraordinary one. From the moment guests enter the dining area until they leave, every interaction should be filled with care and attentiveness. 🎯 In today's competitive hospitality industry, it's these moments of genuine connection that set your dining experience apart from the rest. Whether it's a personalized greeting or a perfectly timed refill, it's the thoughtful touches that leave a lasting impression. https://lnkd.in/dW2xzmqZ #GuestService #HotelDining #CustomerExperience #HospitalityExcellence #LuxuryService #AttentionToDetail #MemorableMoments #CustomerSatisfaction #ExceedExpectations

Table for One It’s been said before - solo dining presents unique opportunities often overlooked, I’m noticing this a lot during recent travels. A couple of nights ago, after long meetings with no dinner service at my hotel, a nearby restaurant warmly welcomed me into a window table and helped with the menu translation. In contrast, a spa visit in the U.K.—a gift from my generous husband that took me a year to book —highlighted a different experience. Although I loved being there alone, the repeated confirmation of it being ‘just me’, placement between hen dos, and the removal of spare cutlery and a chair, could be enough to put someone off visiting. Conversely, the restaurant here had a quick table turn, my repeat custom last night and earned my recommendation to local colleagues for its excellent food and hospitality—impacts untracked but valuable. Staying at a cost-effective hotel, the warmth of the welcome here significantly enhanced my solo travel experience too. Brands like Hawksmoor excel at catering to solo diners and I’m sure there are many others. Just thought I’d add this reminder of the profound effect thoughtful hospitality can have - especially if you’re trying grow your fan base, which I’m pretty sure most of us are. #solodining #restaurantmarketing #hotelmarketing #hospitality #customerservice

Hotel dining rooms often face significantly higher guest re-seating requests during peak hours, leading to delays and operational challenges. That’s where Guestick comes in! ✨ With our digital guest list and seating management system, you can: ✅ Seamlessly track guest preferences, including food and beverage restrictions ✅ Optimize seating arrangements in real-time ✅ Deliver a flawless dining experience, even during the busiest moments We’re proud to already be working with leading hotels across Europe, helping them enhance guest satisfaction and streamline operations. 🌍 Our clients report faster seating processes and smoother operations, ensuring every guest enjoys a personalized and stress-free dining experience. 👉 Curious to learn how Guestick can enhance your operations? Let’s chat or book a demo today! www.guestick.com #HospitalityTech #GuestExperience #HotelManagement

🌟💼 "Elevating Service Standards" In the world of hospitality, excellence is not a goal; it's a standard. From polishing silverware to anticipating guests' needs, attention to detail is the hallmark of exceptional service. What's one small gesture that can turn an ordinary dining experience into something extraordinary? Let's raise the bar together! 🚀 CTA: Share your insights in the comments! Hashtags: #ServiceExcellence #HospitalityStandards #CustomerExperience

The old school way of looking at hotel F&B is over Because things like this just don't fly anymore; --> "Our in-house guests want..." --> "But what about breakfast" --> "Dial '0' for to Room Service" --> "This is our all day dining restaurant" Instead you have to change your mindset like this; --> Build for the local community --> What about lunch and dinner too? --> Make ordering easy, add a digital option --> Create engaging stories Forget what you've always done Choose to think differently Who agrees 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

✨ The Magic of Unreasonable Hospitality in Restaurants ✨ Hospitality is more than service—it’s about crafting moments that wow your guests and keep them coming back. In our latest blog, we explore how “unreasonable hospitality” transforms ordinary dining into unforgettable experiences. From personalized touches to empowered staff, discover actionable tips to delight your customers. Plus, see how Salepex equips you to scale these magical moments effortlessly. 👉 Read the full story here:  https://lnkd.in/gaxenDg4 #Hospitality #RestaurantMarketing #CustomerExperience #UnreasonableHospitality #Salepex

Illuminating Hospitality: How Adaptive Lighting and Smart Control Transforms Venues Lighting control in hospitality venues is more than just a functional necessity – it plays a pivotal role in shaping the guest experience. From the welcoming ambiance of a hotel lobby to the intimate atmosphere of a fine dining restaurant, lighting can set the tone, influence mood, and even impact how food and drink are perceived. https://lnkd.in/gwKSnhjh