KPMG Israel’s Post

Thoughts of the future in payment acceptance. The payments industry is evolving rapidly, and the illusion of integration is just that, an illusion. Larger groups and capital have flooded the industry, but the tide is turning. In the coming financial market, small, gritty POS groups will partner with independent ISO groups who are looking for good partners. The integrated path of squeezing the rep in the field will no longer be the default approach. The addition of AI coding will make POS systems more affordable, and small will be the new desired approach. Toast and groups like them with huge overhead structures and little connection to their customers will be burnt. In this new era, aim small, love your people, and stay hungry. #paymentsindustry #smallbusiness #partnerships #futureofpayments #AI #POSsystems

Sourced, Curated, Summarized, and Published by MindLab's AI Agents: Freepay, a Danish payments gateway, has partnered with Trust Payments to revolutionize their customer payout experience through faster, more secure transactions using Visa and Mastercard. Bingo.dk will be the first to implement this feature, aiming to enhance customer loyalty and attract a broader user base. Freepay, serving since 1998, aims to provide merchants in Denmark a comprehensive payments gateway while improving the overall user satisfaction by enabling instant access to winnings. This collaboration is expected to simplify commerce and tackle previous payout delays. Source: The Fintech Times Full Article: https://lnkd.in/dkFYRt4j

Explore how #GenerativeAI is revolutionizing the financial services sector, from enhancing customer support with AI-powered #chatbots to unlocking #data insights for better decision-making. Featuring insights from Worldpay's Gabriel de Montessus, learn how Worldpay is going beyond the hype to increase the value of payments for our customers. Don't miss out on this article by Raconteur: http://spr.ly/6048bIfSM

🌐 𝐇𝐨𝐰 𝐚𝐫𝐞 𝐠𝐥𝐨𝐛𝐚𝐥 𝐁𝐍𝐏𝐋 𝐩𝐥𝐚𝐲𝐞𝐫𝐬 𝐥𝐞𝐯𝐞𝐫𝐚𝐠𝐢𝐧𝐠 𝐆𝐞𝐧-𝐀𝐈 💰 AI Boosting Profits: Klarna is revolutionizing BNPL with AI, expecting a $40 million profit boost this year! 🤖 Streamlined Customer Service: Klarna's chatbot resolves queries faster, replacing 700 full-time employees. 🔍 Industry-wide AI Adoption: Afterpay and PayPal are also leveraging AI for personalized experiences. 💡 Future of BNPL: AI-driven recommendation engines are driving higher order values and customer loyalty. 📈 Consumer Satisfaction: Reports show a surge in satisfaction with BNPL options, highlighting growing demand. #GenAI #BNPL #FinTech source: https://lnkd.in/gH26GQtB (views expressed are my own)

🚀 Exciting news alert! Klarna's new AI assistant has been generating buzz in the fintech community with 2.3 million conversations in just a month, revolutionizing customer service chats. 🔮 Prediction: With the rapid uptake and positive feedback of Klarna's AI assistant, we can expect to see a notable shift in how other payment gateways leverage AI technology to enhance customer engagement and streamline processes. 🌟 This innovation marks a significant leap forward in optimizing consumer experiences, setting a benchmark for the fintech industry to embrace AI-driven solutions for better efficiency and customer satisfaction. 🚀 Ready to transform your payment gateway experience? Future-proof your business with AI-powered solutions like Klarna offers. Reach out to learn more at +17625005002 or chat with our Telegram bot t.me/Finsolgroupbot. #FintechInnovations #CustomerExperience #AIRevolution #PaymentGateways

What does the phrase "Omni-Channel" mean to you? To AI it means.. providing a seamless shopping experience across different channels, like online, in-store, and mobile, ensuring consistency and convenience for customers. 3 things I hear over and over from Omni-Channel merchants: 💳How critical it is to support multiple payment channels. Payment acceptance starts with accommodating your customers preferred payment methods and offering flexibility to pay however they choose. 🔒The need to secure payment data coming in from various channels and what the best methods are. Spoiler alert: My preference is TokenEx 😉 📈How valuable it is to be able to aggregate your data regardless of what channel it is coming in. This allows for a unified picture of all payment data coming in from all channels.

🚀💳 Embedded Finance: The New Retail Conversion Solution! 🛒 Embedded finance, leveraging advanced APIs, is transforming online and offline customer conversions. By integrating financial services seamlessly into the shopping experience, merchants can boost sales without becoming financial institutions. 💸 Sunil Sachdev from Fiserv highlights how APIs enable data aggregation and analysis, helping merchants understand customer preferences and transaction habits. This approach tailors financing solutions, driving incremental sales and better customer experiences. 📈 With AI and APIs, businesses can personalize financial offerings, optimize payment methods, and enhance conversion rates. Embedded finance, once a novelty, is now a critical growth driver in retail. 🌐💡 #EmbeddedFinance #RetailInnovation #CustomerExperience #APIs #FinTech #ECommerce #SalesGrowth #AI #Personalization #MarketTrends Source: Pymnts

Don’t miss your chance to flip the script on customer service at your organization! We are excited for Marcia Tal to speak at the upcoming NYPAY panel, "Shifting the Customer Services Paradigm with AI" in New York on December 10. Customer dissatisfaction has grown as companies have historically treated customer service as a necessary expense rather than the asset it truly is. Listen to how businesses are innovating their customer service with #AI. When combined with human expertise, the technology can open doors to new possibilities, creating a powerful synergy that transforms frustrating experiences into positive interactions. Marcia will be joining Fabio Sattolo at Covisian, Grace Broadbent of EMARKETER and Maria D’Albert with Further Advisory to discuss the challenges of innovation and explore how businesses can harness AI to create further value in the customer service landscape. If you're a developer, payment industry professional, tech innovator, or someone who’s interested in the evolving landscape of mobile technology and you’re in New York City, register now to join us 👉 link below Let’s rethink what’s possible in customer service together. Virginia Mateos Raffaella Bianchi, Bart Miller, James Udseth, Eric Agrelius [LION], Robin Wesolowski, David Gerbino, David True, Ron Mazursky, Maureen (Maura) O'Rourke, Brian Bonkowski, Deborah Baxley #NegativesToPositives #ArtificialIntelligence #CX #customerservice #finance

At Mastercard, we are constantly pushing the boundaries of innovation by employing the newest cutting-edge technology while maintaining excellent relationships with merchants, customers, and clients. As we continue on this journey to revolutionize finance as we know it, we are integrating secure AI systems to streamline services and create better, more personalized banking and payment experiences. Our CTO, Ed McLaughlin breaks down our approach to AI in this article. #MastercardEmployee #DigitalTransformation #AI

Looking forward to Payments Leaders' Summit London at The Landmark Hotel in London next week. In person meetings are a great way to understand merchant pain points, exchange ideas and collaborate with parters! We will be hosting a round table discussion on Payment Optimization & Analytics at 10:15am on 15th October. Come and join the conversation on how merchants can leverage their payments data to reduce payment failures and increase revenue Here are some topics that we are working with merchants on : 🔍 Get real time observability on your payments data. Get insights on your performance detractors and how to address them 💵 Reduce involuntary churn on your subscriptions with a ML based retry strategy. Add 5-15% to your ARR 🔎 Visibility into all the fees paid to processors, including the ones they are paying too much for 🗂 Simplifying reconciliation with a no-code recon tool DM me to catch up or book a time here: https://shorturl.at/FwqTq #PLSUK #PaymentsOptimisation #involuntarychurn #AI #Reconciliation #PaymentsData #PaymentsAnalytics