This morning, I went to one of my favorite coffee shops. You know, the one where they know your name, your order, and everything just feels right. Except this time... the coffee tasted burnt. Turns out, the place had new owners. They changed the beans. My go-to spot just didn’t feel the same. I wasn’t even sure I wanted to come back. Crazy how something small, like changing the beans, can mess with the entire experience. It got me thinking—how many times do we make small, unnoticed changes in our business that can turn people off? When we tweak our messaging, switch up our branding, or even slightly shift the way we interact with clients, it can have a bigger impact than we realize. Your “beans” are your brand. If your audience senses something’s off, they’ll question if they should stick around. Consistency is everything. It’s not just about looking good once—it’s about delivering that same level of value and connection every time. So, if you’re thinking about making changes, make sure they’re in line with what your audience expects. Keep the core of what makes you, YOU. Because if your “coffee” suddenly tastes burnt, your clients might not come back.
Kulin Shah this resonates big time! Even when the belief that changes will bring good things in your business, it's important to consider how they will affect your customers and to plan for that. Consistency and familiarity aren't talked about enough!
I love this analogy! It's such a great reminder that even the smallest tweaks in our business can make a big difference to our clients. Consistency really is key, and staying true to what your audience values helps build trust and loyalty...... oh I hate bitter burnt coffee as well! 😅 😂
Kulin Shah This analogy is so good. I've seen so many businesses burn their coffee with a different branding strategy or with their lack of consistency. Trust is built with consistency, so why mess up with that?
Not a good look for them!!! I wonder what would happen if you talked to the new owners about your experience?!?! Report back if you do Kulin!
Kulin Shah Oh don’t mess with my morning coffee!! It’s wild how one small change can shift the whole energy, right? Totally feel you—sometimes you tweak one thing, thinking it’s no biggie but suddenly everything feels 'off' to your clients. Love that reminder to keep the core you alive!
So jonesing for a cup of coffee right now! Awesome share Kulin!!
Legal and business strategist for coaches, consultants, service providers and content creators for online coaches, consultants, teachers, service providers, artists, content creators and podcasters.
5moThis story tells me the new owners don’t care about coffee. That shop is just a biz op investment to them. Fair enough. They probably got persuaded by “a good deal” on the burnt beans and didn’t know or care about the difference 🫤 This also happens between someone is working a “biz op” compared to someone who is an entrepreneur because they have specialized expertise and passion for the result. (That 2nd category is a lot of Expertsites clients I know, actually) Like, somebody who went to law school because they didn’t know what else to do with their liberal arts degree, compared to somebody like me who is a big ol word nerd (with a liberal arts undergrad degree 😆) and wants the contract to be accessible and readable and make business relationships better. And feels actual joy when a business owner knows how to use their contracts 🥳