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This conversation reminds me of the book: “Who Moved My Cheese?” There is no doubt the market has moved and this interview points to the “where” and “how”. Thanks Peter Marshall for all the insights and wisdom you extracted here.

The Emirates World Store integrates cutting-edge smart technologies, including an interactive #selfservice screen for browsing flight options and checking availability, redefining the #travelretail experience. “The new Emirates World Store in Manila is designed to serve as a one-stop shop where customers can explore Emirates’ best-in-class products and services, and provides visitors a glimpse of our onboard #hospitality and excellence, ensuring the bar is set high when it comes to #retail experiences both in the #Philippines and across our global network," said Adnan Kazim, Emirates’ Chief Commercial Officer. https://lnkd.in/dPuvfz3Y

🎉 Congratulations to Uber e& UAE's Smiles, Qatar Airways, #PapaJohns, #SiliconOasis Lenovo #Masafi HYATT Hotels, #IbnBattuta and Mai Dubai™ Bottled Drinking Water for making it to the top 10 in the UAE's biggest brand movers list! Uncover how these top brands performed between October and November 2024, based on positive movement across 13 brand metrics tracked by YouGov BrandIndex. View the top 10 brand's performance here 👉https://okt.to/roeiz2

✈️ In a sky full of choices, how does your airline stand out? 🌍 As I'm currently enjoying my summer break from university, I've had the chance to revisit some of the projects I worked on during the semester. One project that stood out to me was on branding in the aviation industry. I spent some time reflecting on it and wanted to share a few key insights, particularly focusing on two major Gulf carriers: Emirates and Etihad. Both airlines offer exceptional services and competitive prices, but Emirates consistently stands out to customers. Why is that? Key Insights from My Research: Strong Brand Identity: Emirates has built a powerful brand identity that goes beyond its iconic logo and colours. The airline emphasizes luxury, comfort, and innovation in all aspects of its operations, from in-flight entertainment to lounge experiences. Consistent Customer Experience: Emirates ensures a consistent and high-quality customer experience at every touchpoint. Whether it’s the intuitive booking process, the comfort of the seats, or the gourmet meals, passengers know they can expect excellence. Effective Marketing and Sponsorships: Emirates invests heavily in marketing and global sponsorships, such as partnerships with major sports teams and events. These efforts significantly enhance brand visibility and create a positive association with premium experiences. Innovative Offerings: The airline continuously introduces innovative services and features, like the private suites in first class and the state-of-the-art onboard lounge. This commitment to innovation keeps customers excited and loyal. Strategic Focus on Commercialization: Emirates, backed by the state, focuses heavily on commercialization and tourism. They have created numerous tourist events and international events, inviting the world to come and experience what they have to offer. This strategy has played a significant role in their success. From the very beginning, the growth of Emirates Airline has significantly benefited the country's economy and positioned it as a key player in the global aviation industry. Global Network and Connectivity: With a vast network connecting numerous global destinations, Emirates offers unparalleled connectivity. This extensive network appeals to both business and leisure travellers looking for seamless travel options. Conclusion: While Etihad also provides excellent service, Emirates' strategic focus on brand identity, customer experience, innovative marketing, and commercialization gives it an edge in the competitive aviation market. These elements are crucial for any airline aiming to build a dominant and lasting brand. I'd love to hear your thoughts! What do you think makes an airline brand stand out? Share your insights in the comments below. #Branding #AviationIndustry #Marketing #CustomerExperience #Emirates #Etihad #Insights

The Premium Conference at this week’s FTE APEX Asia Expo included a fascinating session on how airlines, airports and their partners are combining technology, unique products and exceptional service to deliver world-class customer experiences. Moderated by Stuart Forster, Editor - Retail and Technology, Onboard Hospitality Magazine, the session featured three compelling presentations: ·     Andrew Tan, Vice President Airport Development PMO (CEO's office), shared how Air India Limited is enhancing the customer and employee experience with creative digital developments. ·    Oren Cohen Butansky, EVP & Chief Customer Experience Officer, EL AL Israel Airlines, focused on seamless innovation and how airlines and airports fuse technology, unique products, and superior service for unmatched customer experience. ·     Jonathan Song, Chief Commercial Officer, discussed how Plaza Premium Group is redefining the airport hospitality experience through its global network, innovative concepts and technological integration. Photo: Grant Pritchard #FTEAPEXAsiaExpo #airlines #airports #aviation #innovation #customerexperience #passengerexperience

Sebastien Bazin, the CEO of Accor, shares remarkable perspectives on the #hospitalityindustry's evolution and future trends. Here's a glimpse of the key points: While Asia lags slightly, regions like the #UAE have seen a 25% growth compared to pre-COVID levels. #Businesstravel has rebounded to 95%, with a shift towards domestic and small enterprise travel. 🌐 Hybrid Work & #Staycations the new remote work trend has given rise to staycations, with people working from hotels to combine leisure and productivity. Paris 2024 #Olympics: Accor is set to play a crucial role, in managing the athletes and media villages, ensuring an extraordinary experience for all visitors. Sebastien's passion for the Paralympics shines through, emphasizing its profound emotional impact. 🔗 Watch the video here  https://lnkd.in/epAmQEba #Hospitality #LuxuryTravel #BusinessTravel #Accor #PostCovidRecovery #Staycation #Paris2024 #Olympics #Paralympics #Leadership #Innovation

Strong #partnerships and dedicated #teams have made these half-year achievements possible. A big thank you to our Accor teams all around the globe for making these results possible. Your dedication and commitment do not go unnoticed. Here are some highlights of the results at a glance: 1️⃣ Group EBITDA amounted to €504 million, up 13% relative to the first half-year of 2023 2️⃣ A consolidated 11% revenue increase compared to the second half of 2023 for the Group, reflecting strong growth across all divisions and segments 3️⃣ The Luxury & Lifestyle (L&L) division posted an 8% increase in RevPAR compared to the second quarter of 2023, mainly driven by higher occupancy rates We have many exciting developments on the horizon for the rest of the year and our pipeline now ready close to 1300 #hotels. With the Olympics and Paralympics starting this week and the European summer ahead of us, August will be a busy month. Stay tuned for more updates as the year progresses. To read about the results in depth, click the link below. 📈 https://lnkd.in/eQUrb8qC #AccorLuxuryLifestyle #AccorHotels #AccorResults

Emirates enjoys solid Reputation Scores across several markets Measured on six main pillars, the Dubai airline tops in global, regional and UK trends; Singapore Airlines edges it to second in Asia The airlines were ranked according to six core pillars: Products and services, culture, sustainability, conduct, performance, and vision. It highlights how media reports, social media discussions, and audience perception shaped the reputation of these global brands. https://lnkd.in/dGzP8wQ8

Marketing isn’t just about selling a product, it’s about creating a presence that speaks louder than words, a story that lives in the minds of your audience long after the pitch is over. Location Courtesy - Accor Hotels (Ibis Aerocity) #Mohitspeaks #MarketingStrategy #BrandPresence #CustomerEngagement #StorytellingForBrands #BrandBuilding #DigitalMarketing #MarketingMindset

What’s inside the upcoming MENA Leisure Report 2025?  This publication is set to be the MENA leisure and entertainment sector’s blueprint, with data, information and insights all in one place. The report will provide vital knowledge for leisure businesses in their quest for success within the growing regional industry.  You can easily be a part of this influential resource by contributing your expertise or participating in the operators survey. Contact us today to find out more: neha.jain@menalac.org For advertisement opportunities: https://lnkd.in/dTdMipYa #MENALeisureReport2025 #LeisureAndEntertainment #MENAIndustry #LeisureBusiness #RegionalInsights #EntertainmentSector #IndustryBlueprint #MENARegion #LeisureGrowth #BusinessSuccess #OperatorSurvey #IndustryInsights #MENALAC #MENAEntertainment #AdOpportunities #MENAReport