Laura Livers’ Post

Unlocking the key to customer satisfaction through strategic workforce development - are you ready to elevate your team's potential? "How Workforce Development influences the improvement of customer satisfaction." in the fast-paced world of consumer goods, staying ahead of the competition is crucial. One powerful way to achieve this is by investing in the training and development of your employees. As an aftersales leader, I have witnessed firsthand the transformative impact of empowering team members with advanced customer service skills and problem-solving abilities. By investing in our workforce, we have seen significant improvements in consumer experiences, enhanced brand reputation, and increased customer loyalty. However, this is not just about improving profits. It is about creating a culture of continuous learning that is ingrained at every level of the organization. This approach can invigorate a brand's reputation, establishing it as a beacon of quality service. Furthermore, this strategy aligns with the increasingly important ESG principles. By investing in our workforce's growth, we are contributing to broader business sustainability. This strategic alignment enables us to drive not only profits but also purpose. As we navigate the constantly evolving consumer goods landscape, let us continue to prioritize the growth of our teams. Empowering them with the tools to make our customers feel valued and cared for can foster loyalty and satisfaction. Are you committed to elevating your team's potential and enhancing customer satisfaction? Join me in prioritising workforce development in our business strategies. Let's exchange ideas to drive success together! #workforcedevelopment #customersatisfaction #collaboration #workforcedevelopment #customersatisfaction #consumerexperience #brandreputation #businesssustainability

Traditional feedback methods aren't enough in today's tech-driven world.    To stand out, you must do more.   Revolutionize your feedback process and impress clients with Excellence 24/7.    Our goal is simple: improve customer experiences, one interaction at a time.   With a 97.9% success rate and extensive experience, we've helped thousands deliver exceptional customer service.   Excellence 24/7 transforms your approach:   1. Healthcare    - Engage patients at every treatment stage    - Gather insights for continuous improvement   2. Hospitality    - Anticipate guests' needs    - Collect post-stay feedback to refine services   3. Employee Engagement    - Get real-time employee sentiment insights    - Use data to enhance work culture   4. Feedback Strategy    - Choose from diverse surveys    - Identify needs, select the right survey, and act   5. Exceed Expectations    - Understand client expectations with surveys    - Deliver personalized services, and continuously improve   Ready to transform your customer satisfaction strategy? Act now. Make customer satisfaction your 2023 priority and watch your business thrive.   Need help implementing customer satisfaction systems? Let's discuss next steps.

Dear all business leaders and managers, As we're rightly focused on customer satisfaction, it's easy to overlook a critical component of that equation: employee satisfaction. You see, there is an undeniable and direct correlation between your team’s happiness and your customers' satisfaction. The more engaged and content your employees are, the better they serve your customers. This leads to more loyal customers, higher revenue, and a healthier bottom line. In short, happier employees = happier customers = a healthier business. 📈 But how do we foster this employee satisfaction? It's not rocket science, but it does require your active effort, thoughtfulness, and genuine care. Let's start with acknowledging their hard work. Say 'thank you' more often than you think is necessary. Small gestures of appreciation go a long way. Next, provide clear guidance and constructive feedback. The "I'll know when I see it" approach? Yeah, please avoid that. It's a road to nowhere for your team. And remember, if you want to improve customer satisfaction, don't just look outward. Look inward, towards your employees. After all, if you don't value your employees, how can you expect them to value your customers? Let's work together to create workplaces where employees thrive. Only then will our customers truly reap the benefits. Happy employees aren’t just an important part of your business. They ARE your business.

In this week's #MMM, I have a slightly contrarian view of the question. Whenever someone asks 'How do we incentivize employees to own customer satisfaction?', my instinctive response is: Should we even need to incentivize this? Isn't that the organizational purpose? Businesses exist to meet customer needs. If we don't satisfy customers, competitors will. While incentives can drive behavior, it's crucial to foster an environment where customer satisfaction is an intrinsic goal rather than solely an extrinsic reward. The bigger question, therefore, is: How do we empower every employee in the organization to make decisions and take ownership of customer satisfaction? Here are some ways to achieve this: ✅ Make customer needs the cornerstone of all decisions. Apply a "customer test" to every major initiative. ✅ Give frontline staff access to customer data and insights to enable truly data-driven decisions at every level. ✅ Allocate discretionary budgets to service teams, empowering them to resolve customer issues swiftly. ✅ Recognize, identify, and celebrate customer-centric actions by creating internal customer service champions. ✅ Actively seek customer feedback, analyze it, and act on the input systematically. What do you think? Should organizations incentivize customer satisfaction? How does your organization empower you to take ownership? I'd love to hear your thoughts in the comments. #CustomerSatisfaction #EmployeeEmpowerment #OrganizationalCulture #MMM https://lnkd.in/dxKPv_dd

Let's reflect on three crucial questions that directly impact your business: 1) When was the last time you were thrilled with a service company's customer service? 2) How did a front line employee contribute to that exceptional experience? 3) Based on this interaction, can you make assumptions about the employee's job satisfaction? We all crave great service, yet it's become a rarity. But when we encounter companies that prioritize customer care, it leaves a lasting impression. We all have stories of a business that went above and beyond, making special after-hours deliveries and greeting you by name. Their commitment to customer satisfaction is evident, and it's no surprise that you go out of your way to support their business. The secret to exceptional customer service and profitability lies in putting people first. As Fred Reichheld noted in his book "Loyalty Rules!," employee behaviors and attitudes communicate what a company stands for more directly to customers than leadership principles. When you get right down to it, employees have the power to start a chain reaction that leads to success. Here’s how it goes in reverse. Customer Loyalty drives long-term growth. Customer delight drives loyalty. Appreciation and interest drive customer delight. And guess who’s in the best position to show your customers that you really care about them? That’s right. Front line employees. Of course, great leaders have always known that taking care of their employees is important. The companies that have continued to make employee satisfaction a priority will come out of the current economic environment stronger and will ultimately put a lot of  distance between themselves and the competition. If your employees are happy, customers see that, and they respond by giving you more of their business. #EmployeeSatisfaction #CustomerDelight #LongTermGrowth #BusinessSuccess

How Workforce Development Influences Improved Customer Satisfaction In the fast-paced realm of consumer goods, maintaining a competitive edge is fundamental. A potent method of achieving this is through investing in the training and development of your team. As an after-sales leader, I've experienced the transformative effect of equipping team members with advanced customer service capabilities and problem-solving skills. Through investing in our workforce, we've noted remarkable enhancements in consumer interactions, amplified brand image and elevated customer loyalty. Nonetheless, this isn't merely about boosting profits. It's about fostering a continuous learning culture that permeates every organisation tier. This tactic can rejuvenate a brand's reputation, positioning it as a paragon of quality service. Moreover, this strategy aligns perfectly with the ever-growing importance of ESG principles. By investing in our workforce's evolution, we're contributing to broader business sustainability. This strategic harmony allows us to propel not just profits but purpose, too. As we traverse the continuously changing terrain of consumer goods, let's consistently prioritise the development of our teams. We can cultivate loyalty and satisfaction by arming them with the resources to make our customers feel treasured and attended to. So, I pose this question: How do you guarantee that training and development are at the core of your business strategy? Let's share thoughts and fortify our approach to workforce development and customer satisfaction with conviction. #workforcedevelopment #customersatisfaction #consumerexperience #brandreputation #businesssustainability

Recently, a colleague posted about how when you treat employees better, your customers benefit. Treating employees better is not just a good ethical practice; it's also a smart business strategy that directly benefits your customers. Numerous studies have shown that employee satisfaction and engagement have a direct impact on customer satisfaction and loyalty. According to research by Gallup, companies with highly engaged employees outperform their peers by 147% in earnings per share. When employees feel valued, supported, and empowered, they are more likely to go above and beyond to provide excellent service to customers. This results in higher customer satisfaction, repeat business, and positive word-of-mouth referrals. Investing in employee well-being, training, and development not only improves the employee experience but also leads to a better customer experience. #EmployeeEngagement #CustomerSatisfaction #BusinessStrategy

In today’s fast-paced, service-oriented industries, with typically young or seasonal staff, understanding and leveraging the potential of every team member is key to achieving operational excellence and customer satisfaction. 📈 Visit oneteam360.com/blog to read about the Skill/Will Matrix for hourly employees. This framework helps managers assess and develop their teams based on their skill levels and willingness, ensuring continuous growth, motivation, and team wellbeing! 🌟 #employeeengagement #skillwillmatrix #skilldevelopment #operationalefficiency

Happy Employee = ??? The connection between employee satisfaction and customer satisfaction is a key factor in the business world. When employees are content, engaged, and fulfilled in their roles, they are more likely to provide top-notch customer service. Just three points you need to consider:   #EmployeeEngagement: Engaged employees are those who are dedicated to their work and the company's objectives. They strive to deliver exceptional service because they take pride in their work and feel a sense of ownership.   #QualityService: Happy and engaged employees are more inclined to offer superior service to customers. They are attentive, empathetic, and responsive to customer needs, resulting in better experiences and increased satisfaction. #CustomerSatisfaction: Satisfied customers are more likely to come back and recommend the business to others. Positive interactions with content employees leave a lasting impact and foster customer loyalty.   To maintain this cycle of happiness and satisfaction, organizations should prioritize employee well-being, invest in training and development, acknowledge and reward accomplishments, and cultivate a positive workplace culture. A happy employees lead to happy customers, ultimately driving #sustainable success. Devyani Dande Aditya Modak Dr. Vivek G Mendonsa

Want to improve customer satisfaction? Start with your employees. "Always treat your employees exactly as you  want them to treat your best customers." This quote perfectly captures the essence of  creating a thriving business. The way we treat our employees directly impacts  how they treat our customers. When employees feel  valued and respected, they are more likely to go  above and beyond in their roles, leading to  exceptional customer service and satisfaction. 𝗛𝗼𝘄 𝘁𝗼 𝗧𝗿𝗲𝗮𝘁 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝗪𝗲𝗹𝗹: 𝗦𝗵𝗼𝘄 𝗔𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗶𝗼𝗻:  Regularly recognize and reward your  employees' hard work and contributions. 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀:  Invest in their growth by offering training  and career development opportunities. 𝗟𝗶𝘀𝘁𝗲𝗻 𝗔𝗰𝘁𝗶𝘃𝗲𝗹𝘆:  Create an open environment where employees  feel heard and their feedback is valued. 𝗘𝗻𝘀𝘂𝗿𝗲 𝗪𝗼𝗿𝗸-𝗟𝗶𝗳𝗲 𝗕𝗮𝗹𝗮𝗻𝗰𝗲:  Respect their personal time and  promote a healthy work-life balance. 𝗖𝗿𝗲𝗮𝘁𝗲 𝗮 𝗣𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗖𝘂𝗹𝘁𝘂𝗿𝗲:  Foster a workplace culture built on  respect, trust, and collaboration. Treating your employees well is not just good  for them; it’s good for your business. By valuing and supporting your team, you create  a positive ripple effect that enhances customer  satisfaction and drives business success. How do you ensure your employees feel  valued and respected? ____ #marketing #business #leadership