I see so many posts in my feed talking about how RPA is dead, and while I agree that the world of RPA is changing (particularly with GenAI), it's definitely not dead yet. The reality is demand for automation is thriving, particularly in areas like the NHS where the resources are stretched thin. My team has never been so busy with the demand for new automations (we have 80 live now!) and it continues to deliver so much value for Leeds Teaching Hospitals NHS Trust, our colleagues and our patients. Yes, GenAI and other advanced technologies are reshaping the automation landscape, but rather than replacing RPA, they complement it. RPA may not be flashy, but it works, and when it comes to healthcare, every little helps. I'm so proud of the work we're doing and knowing that our efforts make a difference is reason enough for us to keep doing what we do best. Rob Child Camilla Gow Greg Goodrem Todor Stanev Ceri Lewis #RPA #Automation #AutomationInHealthcare #EfficiencyInHealthcare #NHSInnovation #GenAI
You are spot on. A few things to add... It was only a few years ago that RPA was considered flashy and new. When I first started talking about it, there were people who thought I was claiming to be some kind of wizard. But many organisations haven't leveraged automation yet in any form, often because of internal politics, bureaucracy and budget reasoning. If the haven't been able to adopt RPA, there is no hope of them adopting Agentic AI in even the mid-term future. One of the strenghts of RPA is the fact it doesn't rely on APIs despite being able to leverage them. I'm guess a lot of the Agentic AI solutions will require APIs in the came way that process mining does. Many organisations still have legacy systems, legacy processes and legacy attitudes to new technology. So there is still very much a place for RPA. And its scope has been opened up by Gen AI. It is very much not dead.
100% we literally haven’t been busier building solutions for the trust but with so many tools RPA can use we will just incorporate some of these solutions into our own intelligent designs.
Unless AI is the magic cure for the millions of legacy systems out there, nothing is really going to change.
RPA is evolving faster than ever 🚀
RPA combination with GenAI is a unique combination and can solve lot of problems in future .....
Finally! Someone who knows what they are talking about!
Sales professional
3moCompletely agree. It’s not one or the other, it’s both. Unfortunately many trusts aren’t in the position where they can leverage Gen AI effectively so RPA is a great automation technology to provide efficiency within the NHS. In the coming years more Trusts will begin to leverage Gen AI, but it will just build on top of the great results RPA can deliver, it won’t be replacing it. It’s great to see the work Leeds are doing and I’m sure it will only improve further in 2025!