Leslie Boles, BA, CCS, CPC, CPMA, CHC, CPC-I, CRC’s Post

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Board Member @ Engage NC | Healthcare Compliance

Reputational Risk: A Growing Concern for Organizations in the Age of Transparency In today’s digital age, where the public has unprecedented access to information, reputational risk has become one of the most significant threats to organizations. With just a few clicks, stakeholders can learn about your employees, partners, and their behavior, often before internal teams are fully aware of the situation. This new reality raises important questions about how we manage compliance and ethics within our organizations. As compliance professionals, we must take a proactive thought leadership approach: 💡 Public Access = Greater Accountability: The behavior of employees, vendors, and business partners that violates a company’s code of conduct or ethics policy can quickly become a public issue, severely damaging the organization's reputation. It’s critical to factor in reputational impact when considering the consequences of unethical behavior. 💡 Comprehensive Monitoring & Discipline: Does your organization have effective mechanisms for monitoring employee behavior in line with your ethics policies? What about disciplinary actions—are they consistent and fair across the board? Thought should go into whether current practices adequately protect your company from reputational harm. 💡 Conflict in Policies: Are there conflicting policies that may leave room for non-compliance or unethical behavior? An organization’s policies should be clear, cohesive, and directly address behaviors that can impact reputation. Regularly reviewing and aligning policies to ensure they don’t contradict each other is critical for both compliance and culture. 💡 Internal & External Alignment: Your internal culture and external partnerships should reflect your organization’s commitment to ethical conduct. Does your organization take a firm stance on the ethical behavior of third parties, such as suppliers or partners? What about employees’ off-duty behavior? In a world where information travels fast, it’s not enough to merely have a compliance program—we need a culture of accountability that emphasizes the connection between ethics, behavior, and the company’s reputation. By taking these steps, we can mitigate the risks of reputational damage and maintain the trust of our customers, employees, and stakeholders. #ReputationRisk #Compliance #Ethics #CorporateGovernance #RiskManagement #Leadership #Transparency #CorporateCulture #PublicAccountability #EthicalLeadership

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