Fernando Herrera’s Post

Empathy is one of the most effective ways to improve overall customer satisfaction levels. In fact, by using empathetic phrases you can increase customer satisfaction by 15%. But despite its proven effectiveness, only 26% of agents use them. Some of the most effective empathic expressions are: “I understand,” “I agree,” or “You’re absolutely right.” When customers feel heard and valued, they are more likely to remain loyal and share positive experiences about your brand with others.

In the restoration industry, customer satisfaction hinges on transparency and keeping them in the loop at every stage. This approach is a good reflection of outstanding communication. This episode of ‘Head Heart & Boots’ is out on all platforms! Ep 151 - Holding The Line, With Ed Cross

to make our customers satisfaction we should follow this tips : Boosting customer satisfaction requires understanding needs, improving communication, ensuring quality service, building trust, and creating memorable experiences. Empower customers, recognize loyalty, and always prioritize their happiness to build lasting relationships. do it and u will be the best 👌

Customer satisfaction is paramount, and meeting their needs often requires going the extra mile. Like newborn babies, customers can't always express exactly what they want, but they do have high expectations. By anticipating those needs and paying attention to both their explicit and implicit desires, businesses can create a deeper connection and offer services that exceed expectations. Listening, empathy, and proactive problem-solving are key to fostering long-term customer loyalty and satisfaction. #sunsetcruise #sunset #zanzibar #beachleaddestination

Discover how effectively managing co-creation initiatives reflects a brand's dedication to empowering its customers, fostering trust, and elevating overall customer satisfaction. Read more: https://lnkd.in/gA3vimUN 

Mistakes Happen, But We Always Make It Right! Mistakes happen, but it's how you handle them that matters. We fixed our error and made the client’s day. We are always striving for excellence, even when we stumble. It’s all about taking responsibility and ensuring customer satisfaction. #learnandgrow #excellenceinservice #problemsolving #businessgrowth #trending #ice #familybusiness #westchester #newyork #chillywillyandcoolcarlsice

In every customer service interaction, emotions can run high and challenges may arise. However, understanding the importance of empathy, active listening, and effective communication can transform difficult situations into opportunities for growth and increased customer satisfaction. What amazing insights 🪐

Think Green... Green practices contribute to developing customer satisfaction and positively influence various customer behaviors, including loyalty, word-of-mouth recommendations, and a willingness to explore.

What's your strategy for boosting customer satisfaction? ✏️ Through my background in customer service in various roles, my strategy for boosting customer satisfaction centers around a customer-centric approach and personalization. By actively listening to customers, showing empathy, and tailoring solutions to their specific needs, I aim to create meaningful connections that lead to enhanced satisfaction levels.

Maximising profit through higher customer satisfaction, without measuring customer satisfaction or the key performance indicators of customer satisfaction is like options trading without measuring the Greeks, in other words trying to hit boundaries under the dark. Do you see your organisation measuring customer satisfaction and the right key performance indicators impacting customer satisfaction ?