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Great Conversation with Basil (Vasilis) Vasiliou “Acting CEO of Subway Indonesia and Former COO F&B division at PT Map Boga Adiperkasa Tbk:” We're thrilled to announce an exclusive feature with Subway , coming soon! Here are some key takeaways from our conversation: Mr. Basil’s extensive experience: He brings over 28 years of experience to F&B Industry, having previously worked in different regions and Companies across the world. This well-rounded background positions him well to understand the challenges and opportunities facing the F&B industry in Indonesia. Focus on customer needs: He emphasises that Subway and PT MAP Indonesia prioritises customer needs above all else. He calls it a Peoples Company. This customer-centric approach is reflected in their efforts to develop a robust system that can be tailored to individual customer requirements. Commitment to sustainability: He explicitly mentioned as one of the focus points in Indonesia, Subway and PT MAP has green initiatives. "Sustainability cannot be achieved without sustainable Partners and Vendors.” Approach to talent management: Recognising the importance of people in achieving success, he highlights the high-caliber individuals and create a collaborative work environment. He emphasises the importance of fostering a culture of open communication and information sharing. “I ask them what they want to do instead of telling them what to do” Expansion into Indonesian market: Focusing on the new line of business is the toughest thing to do. He is commanding this fleet to create an impactful result. Penetrating a market with huge competition is what he is best at. Leadership philosophy: His leadership style is built on core values such as resilience, accountability, and integrity. He emphasises the importance of honesty and transparency in building trust with customers. He also highlights the value of admitting mistakes and taking responsibility to foster stronger relationships. He believes in the Philosophy of the greatest minds as a form of strength. Stay tuned for the full feature coming soon, where we'll delve deeper into Basil’s inspiring story, his experiences in the industry, and his unique perspective on leadership in the F&B industry. #TheCEOMagazine #subwayIndonesia #subway #30yearsofexperience #Leadership #PeopleManagement #ExclusiveFeature #ComingSoon

So, I’m diving into "Personality at Work" by Ron Warren, PhD, for the second time now, and it’s even more insightful. Let’s talk about Flying Lessons – Crew Leadership, Teamwork, and 📱 Communications. Imagine learning to fly a plane: clear communication and teamwork are key. Lazada uses these same principles to handle huge sales events like 11.11, ensuring smooth operations. These aviation protocols can boost success in any field.‼️:‼️ Our actions reflect our personality, and using self-ratings with 360-degree feedback, like DBS does, gives us a complete view of our strengths and areas for growth. It’s like having a co-pilot guiding us to improve and enhance workplace interactions. 💲 During the holiday rush at FairPrice, employees stay cool under pressure, adapting and being resilient. By understanding our stress responses and staying focused, we can thrive in hectic environments.💠 Integrating lessons from aviation, feedback insights from DBS, and adaptability seen at FairPrice helps us continuously improve and succeed, even when things get crazy. ✨ I have drawn these examples from my experiences as a customer, learning and observing these companies. #happyinthelibrary #communication #DBS #fairprice #simgapore #lazada #personality #workplace #attitude #teamwork #hr #psychology Singapore Jobs Lazada FairPrice Group DBS Bank

Customer experience is the customer's response to the journey we create for them. It is not enough to tell employees to be 'attentive to customer needs' because this means different things to different people. Taking your order in 30 seconds is the key to a happy customer experience for a McDonald's waiter, but it leads to a rushed and disappointed customer at the Shangri-La Group Hotel lobby lounge. 💡 3 steps to create a consistent journey that elicits the delightful experience your company seeks to deliver. ✔ 1. Identify the people in your team responsible for creating the journey ✔ 2. Codify the specific behaviours required to deliver that journey ✔ 3. Role play, measure, and incentivise those behaviours Note I say behaviours. ❌ Not attitudes, perceptions, or aspirations. I spoke at the Shared Services Leaders Asia and BPO Week Conference at the Shangri-la Hotel today with Jonathan Tam, CPHR, Head, APAC People Services at foodpanda. It was a pleasure meeting you Zyriel James Alfaro, Ph.D., PMP®, CLSSBB, CPMS, CCIS, CHRA and Joseph Oliva for sharing the impressive work you do as Director of Dole Food Company's Global Shared Services unit. I had fun today, Christina Emmanuelle and Isha Parikh of IQPC. Thanks for having me. 🙏 #behavioraleconomics #behavioralscience #behavioraldesign #customerexperience

🚀 McDonald's China is setting a bold precedent with a whopping RMB$40 billion investment in digital R&D over the next five years! 🌐💡 This strategic move aims to revolutionize customer experiences, enhance operational efficiency, and drive significant industry transformation. 🍔✨ With the opening of the new IT R&D center in Nanjing, McDonald's is not just boosting its digital prowess but also positioning itself at the forefront of the catering industry's digital evolution. 🏢🔝 This initiative underscores the power of digital innovation in shaping future business landscapes. How do you see digital transformations influencing your industry? 💭🔗 #DigitalTransformation #Innovation #RnD #McDonaldsChina #Technology #BusinessStrategy #CustomerExperience #OperationalEfficiency #IndustryLeadership #DigitalMarketing

While the list of 'Top Employers' is certainly helpful, the title could be a bit misleading. Since 75% of the ranking is based on page views and application numbers, with only 25% based on reviews, it may not fully reflect a company's quality as an employer for graduates. Although the caption mentions that the rankings are based on student popularity and program quality, many people may focus more on the title in the visuals rather than the details provided in the caption. A company attracting the most views and applications doesn't necessarily mean it's a top employer for graduates.

𝘏𝘪 👋 𝘐’𝘷𝘦 𝘥𝘦𝘤𝘪𝘥𝘦𝘥 𝘵𝘰 𝘶𝘴𝘦 𝘵𝘩𝘪𝘴 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘵𝘰 𝘴𝘩𝘢𝘳𝘦 𝘪𝘥𝘦𝘢𝘴 𝘢𝘯𝘥 𝘴𝘩𝘰𝘸𝘤𝘢𝘴𝘦 𝘩𝘰𝘸 𝘐 𝘴𝘦𝘦 𝘵𝘩𝘦 𝘸𝘰𝘳𝘭𝘥. 𝘐 𝘦𝘯𝘫𝘰𝘺 𝘥𝘪𝘨𝘨𝘪𝘯𝘨 𝘪𝘯𝘵𝘰 #𝘦𝘷𝘪𝘥𝘦𝘯𝘤𝘦 𝘢𝘯𝘥 𝘨𝘳𝘰𝘶𝘯𝘥 𝘵𝘳𝘶𝘵𝘩𝘴—𝘐’𝘭𝘭 𝘣𝘦 𝘱𝘶𝘣𝘭𝘪𝘴𝘩𝘪𝘯𝘨 𝘢 𝘴𝘦𝘳𝘪𝘦𝘴 𝘤𝘢𝘭𝘭𝘦𝘥 #𝘿𝙖𝙩𝙖𝘿𝙞𝙨𝙘𝙪𝙨𝙨𝙞𝙤𝙣𝙨 (#𝘿𝙖𝘿𝙞), 𝘵𝘢𝘤𝘬𝘭𝘪𝘯𝘨 𝘵𝘰𝘱𝘪𝘤𝘴 𝘵𝘰𝘱𝘪𝘤𝘴 𝘰𝘧 𝙤𝙪𝙩𝙢𝙤𝙨𝙩 𝘴𝘪𝘨𝘯𝘪𝘧𝘪𝘤𝘢𝘯𝘤𝘦: 𝘣𝘦𝘭𝘰𝘸 𝘪𝘴 𝘵𝘩𝘦 𝘱𝘳𝘦𝘮𝘪𝘦𝘳𝘦 𝘦𝘱𝘪𝘴𝘰𝘥𝘦, 𝘸𝘩𝘦𝘳𝘦 𝘸𝘦 𝘵𝘢𝘬𝘦 𝘢 𝘤𝘭𝘰𝘴𝘦𝘳 𝘭𝘰𝘰𝘬 𝘢𝘵 McDonald's 𝘴𝘢𝘯𝘥𝘸𝘪𝘤𝘩 𝘱𝘳𝘪𝘤𝘪𝘯𝘨. 👀𝗗𝗮𝗗𝗶 𝗘𝗽𝗶𝘀𝗼𝗱𝗲 #𝟭 – 𝗨𝗻𝗽𝗮𝗰𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗡𝘂𝗺𝗯𝗲𝗿𝘀 𝗕𝗲𝗵𝗶𝗻𝗱 𝗬𝗼𝘂𝗿 𝗙𝗮𝘃𝗼𝘂𝗿𝗶𝘁𝗲 𝗦𝗮𝗻𝗱𝘄𝗶𝗰𝗵𝗲𝘀🍔 On September 5th, 2024, I embarked on a wild mission: collecting over 𝟭,𝟯𝟬𝟬 data points from 𝟭𝟬𝟱 McDonald's Singapore outlets across #Singapore (or #macs, as we fondly call it). My occasional indulgence in a #macs meal—bringing temporary comfort, but also regret to the stomach—always gets me curious about their pricing. This led me to dive deeper into #capitalism; I'll gradually share my insights and primary motivations. In this first installment, here’s a glimpse into 𝘢 𝘭𝘢 𝘤𝘢𝘳𝘵𝘦 sandwich prices for staple #macs items. Prices vary by location; if you weren’t aware—𝘵𝘩𝘦𝘺 𝘥𝘰 💁♂️. Here’s a look at the highlights: • 𝗣𝗿𝗶𝗰𝗲 𝗩𝗮𝗿𝗶𝗮𝗻𝗰𝗲: 𝘈 𝘭𝘢 𝘤𝘢𝘳𝘵𝘦 prices can fluctuate up to 15%, depending on the outlet. Cheapest outlets? Schools: Nanyang Technological University Singapore and Temasek Polytechnic. Thanks, #macs, for keeping our future generations fed affordably! • 𝗔𝘁𝗮𝘀 𝗢𝘂𝘁𝗹𝗲𝘁: There is one special outlet that is by far the most pricy. And it is not at #ChangiAirport, but its Lido at Shaw, #Orchard. If you want to feel extra #atas, do enjoy your meal there at a 5% premium.  • 𝗣𝗿𝗶𝗰𝗶𝗻𝗴 𝗖𝗹𝘂𝘀𝘁𝗲𝗿𝘀: Outlets fall into three categories—slightly cheaper, slightly pricier, and in-between. Cheaper options are often close to pricier ones, like #JurongPark vs. #JurongPoint. • 𝗠𝗸𝗦𝗽𝗶𝗰𝘆 𝗦𝘁𝗲𝗮𝗱𝗳𝗮𝘀𝘁𝗻𝗲𝘀𝘀: No matter where you go, the price for our beloved MkSpicy stays the same—phew! • 𝗕𝗶𝗴 𝗠𝗮𝗸 𝗢𝗱𝗱𝗶𝘁𝘆: At premium outlets, all prices increase, except for one item—Big Mak, which becomes cheaper 🤨. Any ideas why? Comment. • 𝗙𝗿𝗶𝗲𝗱 𝗖𝗵𝗶𝗰𝗸𝗲𝗻 𝗠𝘆𝘀𝘁𝗲𝗿𝘆: Fried chicken isn’t sold at any gas station #macs outlet. Why? • 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝗸𝗲𝘄: Unsurprisingly, central outlets are pricier; East and West outlets are mostly standard-priced with some deviations. BUT, if you live in the North, you’re blessed—plenty of cheaper outlets, absolutely no pricier ones. Unless.. • 𝗣𝗮𝗿𝗸 𝗗𝗶𝗻𝗶𝗻𝗴 𝗣𝗿𝗲𝗺𝗶𝘂𝗺: ...you are dining in a park. #BishanPark and #AngMoKioPark are the only two more expensive outlets in the North—nature’s tax? Stay tuned for more insights. What’s your go-to macs item when you’re craving happiness? Share your thoughts!

An example of the work that UNLOQ does. What a great honor to guide these young talents in their developmental journeys. #talentdevelopment #leadershipdevelopment #coaching

🎉 Thrilled to share that our Itomi White Tea Multipurpose Floor Cleaner is now ranked as the best-selling floor cleaner on Shopee! 🏆 This journey started with a simple belief: that everyday cleaning products should not only be effective but also safe and pleasant to use. We focused on creating a product that cleans well, smells fabulous, and is kind to both our hands and the environment. But here’s something that surprised me along the way: When we first launched, I was concerned that our focus on quality ingredients and environmental friendliness might make the product less competitive in terms of price. However, what we found is that people are willing to invest in products that align with their values—cleaning that’s safe, effective, and sustainable. 🌍💚 Learning Point: Never underestimate the value of quality and integrity in your products. In a market often driven by cost, there is always a place for brands that prioritize what truly matters—health, safety, and sustainability. A big thank you to all our customers for your trust and support! 🙌 We’re just getting started.

✨ Benchmarking Excellence: Lessons from McDonald’s ✨ When it comes to seamless processes, McDonald’s offers a masterclass in efficiency. Think about it: they’ve designed a system where orders are taken, prepared, and delivered within minutes — often run by Part time Students/Workers ! 🕒 This is the power of a Lean Pull System in action. It’s proof that with the right processes in place, even a complex operation can be executed quickly and flawlessly. Key Takeaway: If you’re looking to benchmark a process that balances speed, accuracy, and simplicity, start with observing businesses like McDonald’s. There’s much to learn from their operational excellence. 💡 Inspiration is everywhere — all you need is a closer look. What are your go-to benchmarks for operational brilliance? Let me know in the comments! #ProcessImprovement #Benchmarking #LeanThinking #Efficiency