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If customer service is your field or interest, here’s a straightforward introduction to what our AI-First Customer Service platform entails. It's game-changing: https://lnkd.in/ei8AF3nB

Enjoyed reading the Dixa 2024 guide to customer service benchmarks. Interestingly, while phone significantly outperforms all other channels in customer outcome metrics like CSAT, handling time is the lowest on e-mail and first response time is lowest on live chat (likely aided by chatbots). Despite e-mail having a lower handling time, this can be skewed by the number of back and forth getting to resolution which is more likely to happen in one interaction on the phone.

🔍 Has Customer Service Gone Missing? Let’s Find Out! 🔍   Where has our customer service disappeared to? In a world where automation and impersonal interactions seem to be taking over, it’s time to discuss the decline of customer service and why it matters more than ever. I’ll be sharing insights on how businesses can improve their customer service and stand out in a competitive market.   Have you noticed a drop in customer service standards? Let’s talk about it! Share your experiences, and let’s explore how we can bring back the personal touch that makes all the difference.

We were amazed to see this interesting case study on how one local business learned the impact of Customer Service on their overall reputation online! We think you can learn from their experience too! via: https://lnkd.in/e7Hrs2ui

In today's fast-paced world, keeping up with changing customer expectations is essential. Learn how Issuetrak helps businesses adapt and exceed expectations with proactive issue tracking and responsive customer service. Read more: https://hubs.ly/Q02H8cLv0 #CustomerService

Let’s face it: The traditional contact center model is struggling to keep up with customer service demands. However, an AI-first approach offers a solution to handle increasing volumes and complexity! READ NOW ➡️ https://bit.ly/48AMtXy

By accurately understanding customer queries, your Customer Service Representatives and your chatbots can provide more relevant and timely responses. These misunderstandings can be avoided by using Smart Translator. This tool can prevent long resolution times and escalating complaints, making your whole customer experience team more efficient. Let’s get your business started today! Learn more: https://lnkd.in/g_Z5tNEx

Branded calls break through the spam traps and get answered. Now let's discuss why we called.

Want to stay ahead in customer service trends? Our blog explores the future of customer interaction through AI-enhanced contact centers in South Africa.

We were amazed to see this interesting case study on how one local business learned the impact of Customer Service on their overall reputation online! We think you can learn from their experience too! via: https://bit.ly/2XQ2GmL