Lyreco Group’s Post

Great customer service comes down to three simple steps: Repeat, Respond, and Resolve! 🔁🗣😊 By actively listening, showing empathy, and addressing concerns with a smile, you can elevate customer satisfaction to new heights. Ready to put the 3Rs into action? #CustomerServiceSkills #3RsOfSuccess #MorphAcademy #CustomerExperience

The Bus Dilemma: A Glimpse into Customer Service Recently, in a rush to reach work, I hurried to catch a bus. As I approached the bus stop, a dispute ensued between two bus conductors, each competing for my attention to board their bus. Opting for the first one who approached me, I soon found myself on board, only to be confronted by a rude bus conductor who demanded more money than agreed upon initially. This incident prompted me to reflect on how some individuals or organizations can display kindness and accommodation to attract us, only to alter their behavior once we become customers. Let us advocate for genuine and consistent customer service! Take actions to ensure customer satisfaction and loyalty. #CustomerExperience #CustomerService #CustomerSatisfaction

In celebration of Customer Service Week, I will provide daily customer service tips. Recognizing a customer's emotions and empathizing through phrases such as "I understand how you feel and would feel similarly in your situation" offers comfort and reassurance, ensuring they feel genuinely understood. Remember, your customer desires to feel understood. What are the benefits of empathy? Empathy fosters healing Helps to build trust, and connection among individuals. #customerserviceweek #GoingAboveandBeyond #CustomerService #customersatisfaction #Customer

Read how you can maximise the value within the skilled teams that make up your employed and sub-contracted work-force.

Customer satisfaction levels are at their lowest since 2010... but easy, clear, and empathetic communications are the solution 💛 The Institute of Customer Service July 2024 report is out. It shows that customers across the UK aren't happy with much of the customer service they receive, and that a lot of their dissatisfaction comes from their communications with companies. Scroll through our takeaways to learn more 👇 #Communications #CustomerSatisfaction #CustomerService #CustomerCommunications #CustomerExperience

We asked, you answered! As part of our ongoing commitment to customer service, we send an anonymous satisfaction survey to customers who recently had work performed on their property. Here’s what our customers have to say: #SacSewer #Responsibility #Resolve #Proficiency #CustomerCare

📢 Great news! NS&I has addressed the concerns of a Premium Bonds customer who felt they hadn't won in 40 years. It's a testament to our commitment to customer satisfaction. We understand the importance of addressing our customers' queries and will always strive to do so promptly and effectively. Read more about it here and join the conversation. #CustomerSatisfaction #PremiumBonds #NS&IResponds https://ift.tt/4tP5cFf

Delivering customer excellence is simple, so why do so many struggle? 🌟 Customer excellence goes beyond solving problems—it's about building lasting relationships through trust, empathy, and personalized service. ❓By finding your customer’s WHY and treating them like individuals, you create a bond that lasts long after the conversation ends. 🙌 And the best part? That satisfaction flows both ways. ✅ Here's my 5 steps to delivering customer excellence, every time! #CustomerExperience #CustomerService #Trust #Empathy #PersonalizedService #CustomerExcellence #HappyCustomers #FeelGoodService #BusinessSuccess #CustomerCare #ExcellenceInAction

Great customer service is not just about solving problems; it's about building relationships. As an administrative assistant, I see firsthand how every detail, every task, and every interaction contributes to the bigger picture of customer satisfaction. It's the little things that create lasting impressions. Happy Customer Service Week to all the teams who make it happen every day! 💼 #CustomerServiceWeek #Teamwork #CustomerExcellence"

Good day 👋 Empathy: The Key to Retaining Customers Empathy helps build strong, lasting relationships with customers by creating a sense of trust and understanding. This, in turn, can lead to increased customer satisfaction and a lower likelihood of customers taking their business elsewhere. According to Hubspot, the following are empathy phrases for customer service representatives: 👇🏻👇🏻👇🏻👇🏻