Mastt’s Post

Celebrating My Amazing Customer Service Team! There's no "I" in team – at least not in successful customer service! I'm incredibly grateful for my dedicated and passionate team here at Envine Africa. Today, I want to shine a spotlight on their hard work and commitment to providing exceptional customer experiences. These rockstars consistently go above and beyond to ensure our customers feel valued and supported. Whether it's resolving complex issues, offering personalized advice, or simply going the extra mile to brighten someone's day, they do it all with a smile. Here's to the amazing team members who make customer service a success story every single day! #customerservice #teamappreciation #gratitude Here are some ways to personalize this post further: Highlight specific achievements: Briefly mention a recent example of how your team went above and beyond to help a customer. Tag your team members (optional): If you're comfortable doing so, tag your team members in the post to show individual appreciation. Add a picture: Include a picture of your team to make the post more engaging. By showcasing your team and their dedication to customer service, you can inspire others in the industry, attract talented individuals to your company, and most importantly, celebrate the amazing people who make your team successful.

Hi, I want to share my previous project. this is about effect of loyalty promo on Northern Lights Air (NLA), an fictitious airline based in Canada. NLA ran a promotion between Feb - Apr 2018. from my analysis promo managed to increase the number of member on timeline promotion and the increased of sold product in year 2018. but the increased of sold product didn't happend on timeline promotion but on may till july 2018 when there are summer break. the number of sold product managed to increase till 27% compared to previous year.

Small Gestures Make a Big Difference ✨ I had an interaction that left a lasting impression on me. It was 24-Sep, after office I booked a Rapido around 6:44. The rider, Pankaj, arrived on time and politely called, "Sir, I've arrived." I asked him to wait for 5 minutes as I finished up, and when I finally got to him, I apologized for the delay. With a smile, he said, "Are sir, ye sab hota rehta hai, koi baat nahi". His positive attitude caught me, and I couldn't help but smile too. Once we reached my destination, I decided to offer him a cup of tea as a token of appreciation for his kind gesture. Initially, Pankaj was surprised and hesitated. Again I said "Bhaiya ajao chay peete hai sath mein,". He smiled back and shared that this was the first time that a customer had offered him tea. We got talking, and Pankaj shared his story: just three months ago, he lost his job as an office boy after an argument with his boss. He was the sole breadwinner of his family, and after losing his job, he turned to Rapido Rider as a means of supporting them. That small cup of tea turned into a meaningful moment, for both of us. In that brief interaction, I saw resilience, humility, and the power of a simple act of kindness. 💡 Sometimes, it's these unplanned, small gestures that can make someone's day. A little humanity goes a long way in our fast-paced world. Let’s not forget that behind every interaction, there’s a story. Remember: Small rewards without expectation can create lasting connections. #KindnessMatters #HumanConnection #SmallActsBigImpact #Rapido #Gratitude #Humility #Empathy

⚓️YOU’RE THE SKIPPER NOW⚓️ At Group-GTS we live by 4 company values: - Communication - Operational excellence - Customer centricity - Attitude Last week, we added a 5th value: OWNERSHIP✅ Because it is all about taking responsibility and taking action! This new value was revealed during our summer event and digital screens were placed all over the office to increase awareness📈 Do you identify yourself with these values or you want to know more? Let’s get in touch❗️ #YourBusinessOurDrive

Do You Want to Know How My Week Went? Let me share something that truly highlighted the importance of treating customers right—not just for the company or brand you represent but for your own personal growth and fulfillment. This week, I was reminded that no effort is ever wasted, even when it feels like no one is watching or appreciating what you do. Keep pushing forward because, eventually, it all pays off. I received a surprise visit from a customer named MARADESA. We’ve only ever communicated via phone and chat, but she made the effort to come to my office, bringing along an Ankara fabric and some snacks as a token of appreciation. Now, this might sound small, but to me, it meant the world. The way she spoke about my service—how much it positively impacted her—completely made my day. This simple gesture encouraged me to take my job even more seriously and go the extra mile to ensure my customers are happy. It's not just about the gifts or recognition; it's knowing that the work I put in truly makes a difference in someone else's life. If you’re looking for someone who treats every customer interaction as an opportunity to leave a lasting, positive impact, send me a DM! Hope your week went well, guys! Comment below 👇 #customerexperience #customerserviceExcellence #customersatisfaction #personalgrowth #clientappreciation #customerrelationships

Each day we stretch a little further over the world. Form the early mornings in the Philippines to the late evenings in Argentina and all the space in-between, we are connected by more than just calls and emails; we share a purpose. ✈️ It’s comforting to know that every day at any time, there is someone in our team that is watching over. We are constantly active, constantly present. It doesn't matter the hour, we are always a call away. For our clients, and for each other as well. It’s not just the miles that define us; it’s the commitment. Distance doesn’t dilute our purpose – it amplifies it. When you partner with us, you’re not just tapping into a team; you’re connecting with experts who each bring insights from their corner of the world, finding new ways to meet your needs and exceed expectations. We’re proud to be global, and even prouder to be here for you, every step of the way. 🌍💫

"Work for a cause, not for applause. Live life to express, not to impress. Don't strive to make your presence noticed, just to make your absence felt."   This statement serves as a profound reminder to focus on what truly matters. Here's why embracing this mindset is essential:   Work for a Cause, Not for Applause When you work towards a meaningful cause, you remain motivated and committed, even when recognition fades. A purpose-driven approach creates lasting value and impact, far beyond the fleeting applause.   Live Life to Express, Not to Impress Be authentic. Express your true self rather than trying to impress others. This leads to deeper, more genuine connections. Living authentically fosters honesty and integrity in all areas of life, creating a foundation of trust and respect.   Make Your Absence Felt, Not Just Your Presence Noticed Focus on making meaningful contributions that will be missed when you're not around. Creating a lasting impact means investing in a legacy of kindness and support by nurturing relationships and making a positive difference.   By adopting these values, you can lead a more fulfilling and meaningful life. Share this perspective to inspire others to live with purpose, authenticity, and a focus on creating a lasting, positive impact. Choose to work for causes that matter, express your true self, and leave behind a legacy that speaks louder than words. ASQ Consulting Group Malaysia #unitylove #happyenterprise #taxexperts #asqconsultinggroup

People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou As we navigate the holiday rush, let's harness the transformative power of positive reinforcement: Catch people doing things right. Acknowledge specific actions that exemplify great service. Make recognition immediate. The shorter the gap between achievement and praise, the stronger the impact. Share success stories. When one team member shines, everyone feels the warmth. Consider how Southwest Airlines' culture of celebration helped them maintain industry-leading customer satisfaction even during peak travel seasons. This week, commit to spotting three praise-worthy moments each day. What outstanding service will you recognize? How can you make your appreciation more meaningful? Remember, positive energy compounds – one genuine compliment can spark a chain reaction of excellence. Together, let's make this season sparkle. #PositiveLeadership #HolidaySpirit

🌟 Happy Motivational Monday, Team Becker! 🚚✨ As we wave goodbye to the weekend, let's take a moment to reflect on the rest we've enjoyed and the fun we've had. Now, it’s time to refuel our spirits and set our sights on the promising week ahead. Whether you're at the helm of the office or behind the wheel, every task we undertake is a vital part of the journey towards excellence in logistics. 📦💪 This week, let’s embody the resilience and dedication that are the hallmarks of the shipping industry. Each route we plot and each parcel we deliver adds up to a greater impact—connecting businesses, communities, and people across the globe. 🌍 👉 Stay focused, embrace challenges as opportunities for growth, and let’s drive into this week with unstoppable energy! What’s one goal you’re setting for yourself this week? Whether it’s improving efficiency, tackling a new route, or enhancing customer satisfaction, let's share and inspire each other. Drop your goals in the comments below! 👇 Let's make this week as productive and rewarding as a perfectly executed delivery schedule. Go, Team Becker! 🚀 #MotivationalMonday #LogisticsLife #BeckerLogistics #Productivity #WeeklyGoals #Teamwork

It will be great to be back at the Passenger Terminal EXPO & CONFERENCE ✈️ this week in Frankfurt. I’m really looking forward seeing everyone and especially to co-chairing the Customer Service and Employee Experience tracks with the brilliant Claire Donnellan, MBA, GAICD, IAP. I will be speaking too so will share insights from my recent research that helps make the case for Customer Experience Management and understand where the opportunities lie, including – - quantifying how much more passengers are willing to spend at an airport if it’s a good experience - and how much less they would spend if they have a bad time - what is it that airlines do that make them a favourite – or one to avoid at all costs? - if a delay or cancellation is handled well, what impact does that have on future loyalty and advocacy – and if it’s handled badly but the flight gets away in the end, does it really matter? (spoiler alert, yes it does!). Over the three days we have the luxury of richly insightful speakers and panellists who will share their thoughts, lessons and successes over a range of relevant topics from Accessibility and data to trends and technology. The sessions will be full of practical ways to ensure the right experiences for passengers and colleagues lead to better commercial and strategic outcomes. If you’re there, do come to our track and say hello!