What is the value of content in marketing? Seems obvious, anecdotally, at least.. To become more known… To build authority… To begin convincing the 95% of people that aren’t in the buying window to pay attention to you and to start nudge-nudging them in the direction of your solution. Maybe even to make them aware that they have the problem you purport to solve. And of course. The more budget your product or solution will take (think a big B2B solution), the longer the convincing will take. The more specific about WHO can make those decisions you have to be. But I was asked (like actually) if I could help get to a quantifiable answer. And so I thought about it. And the answer is, depends… If we’re talking about a single piece of content than that would be easy. You’d post an ad or something organic. And then you’d see how many people saw it. And clicked it (or whatever you asked them to do). And then, in many cases, if the actual content you’re getting them to see is on a website. You’d see whether or not people were converting into the next action. So if 10 people out of 1000 clicked the post and went to your website you’ve achieved a 1% CTR. We can of course optimize the post or ad, work the copy, the image to make it more compelling, convincing, interesting. Let’s say we get it up to 20 people out of 1000 clicking. Now you’re at 2%. With ad campaigns, it’s useful that you can also attribute dollar values at this point (at least spend wise) Now if those 20 people that clicked go to your website, and 1 of them “converts”. You define what that means (subscribe, book a call, demo, download) etc. You’ve got a 5% conversion rate. Now, if that conversion rate is for purchasing a product (final buy). That’s an easily quantifiable link to the original content both in KPIs and in dollars. BUT it’s rarely that simple. Rarely (at least in B2B), can you do this with one ad, one post, etc. So we set up layers of content. Ads and posts talking plainly about who you are and what you do. We target them at a pool of people, and each post/ad can be measured in a similar way to the singular post. But each individual post/ad puts you into a greater ecosystem. So then you have to start looking at the system as a whole. And slicing it up into parts. Because the question becomes “is this particular content doing it’s job at it’s specific purpose in the ecosystem.” Does one cold layer ad result in many comments/likes/follows/web visits? Does one particular case study/article keep coming up in the user journey when you view someone's first touch to last touch and all the pages they visited on your site to book a meeting? When you have enough data, you assess which things have the MOST impact at each stage of the journey and how the pieces work together as a whole. This will inform new ways to present that content, as well as what kind of content you should make in the future. (Cont'd in comments) #linkedin #contentstrategy #b2b #marketing
Looks like a short crash course to quantify the value of content. Thanks for sharing. I think it's more complex to attribute for SEO content revenue especially for enterprise sales because Marketing hands MQLs to the Sales team and isn’t involved in the final transaction. So, they are not in charge of the entire customer journey. What's your take on this?
Spot on analysis of content strategy in B2B marketing! How do you prioritize measuring content impact across different stages of the customer journey?
Demand Generator | Content Creator | Marketing Director@Nectar | Data Guy | Ops Expert | Dad | ✒️Writer
5moIf I look at the buyer journey at Nectar, typically, I see these touch points hit (along with social media follows and engagement): Like clockwork…whatever page the original source links to then some combination of: home page, service page, case studies, about us, pricing, contact. In fact, using GA4 you can and SHOULD know the top 5 actions users will take from anywhere on your site. If I look back at the touchpoints of the users and I note that particular content comes up repeatedly for the users that convert, then I know there is a quantifiable metric to a piece within the ecosystem. Even without knowing the specific journey’s you can zoom out, and look at the health of a given landing page/piece of content (assuming there is traffic which is a different issue). Are they spending time on the page? Are they actually reading it? Is it actually useful? Literally, these metrics are time on page and bounce rate. If the metrics are poor, then they aren’t contributing to your sales. If they’re good but not leading to conversions, then you need to rework the call to action or the flow of the page itself. (Cont'd)