Maximity Ltd’s Post

A survey has shown that nearly half of all customers (46%) expect companies to reply to their queries faster than 4 hours, with 12% expecting a response within 15 minutes or less. Business owners scaling up face the growing challenge of handling customer interactions efficiently. Sounds familiar? We can help! Read the full analysis on this topic. https://lnkd.in/dsEHEH_c #customerservice #callhandling

Leading financial services institutions are deploying AI-powered intelligence throughout the entire service journey, ensuring their customers see the right information at their moment of need, building deeper customer engagement. Here's a demo of how Coveo delivers personalised and unified service journeys for Financial Services. https://lnkd.in/eJ8YAC_J

Discover the power of Invita’s advanced reporting system! Empower your business to make smarter, data-driven decisions and elevate your customer service performance. #CustomerExperience #BusinessSolutions #DataDriven #CustomerService #invitaBahrain

By streamlining processes, modernizing legacy systems, creating engaging experiences, and fostering innovation, Financial institutions can stay competitive, secure, enhance customer satisfaction, and drive growth. Read this blog to find out how: https://zurl.co/zeed #DigitalTransformation #Integration #ConnectedEnterprise #Modernization #FinancialServices #FinServ

Becoming a data-driven organization is crucial for modern businesses, enhancing decision-making and efficiency. It reduces mistakes, boosts operational efficiency, and increases customer loyalty while ensuring adaptability. Here are 5 key checklists to determine if your company is truly data-driven #modernbusinesses #efficiency #datadriven #datamanagement #SQLOPS

The future belongs to digital-first enterprises with superior acquisition, operational efficiency, and customer servicing capabilities. #DigitalTransformation #BusinessStrategy

Marchex’s Sentiment Suite can help #HomeServices businesses better understand customer feedback and improve service quality Learn more in the new blog: https://hubs.ly/Q02H7Qnn0

This is a great blog post from Susy Boyter, it helps to clearly articulate how our Sentiment Analysis Suite captures and analyzes customer emotions in real-time, providing deeper insights into their experiences and perceptions. By understanding both the voice of the customer (emotion) and the view of the business (perception), you can make informed decisions to improve service quality and customer satisfaction. An unbiased survey on every call, take a read.

Customer feedback isn't just valuable—it's essential for business success! 🌟 Our new blog post dives into why listening to your customers is so important and how organizations can leverage customer input to drive better decision-making and improve their overall customer experience in the private and public sector. Plus, we discuss how government consulting firms can use customer feedback to better serve their clients and the public. Check it out now at buff.ly/3VVKfxJ #CustomerFeedback #GovernmentConsulting #CustomerExperience