Chris McGuire’s Post

My $30 DoorDash order comes with a customer experience that puts most other companies to shame. I snapped this screenshot today, and I can't help but be amazed at the world we live in. With just a few taps on my phone, I can satisfy my cravings and get updates on exactly where my food is. Think about it: feeling hungry? Order a meal and track its progress right to your doorstep. If you decide you want ice cream or another snack, you can have the driver make an extra stop. We're living in an age where anyone with a phone and a few dollars can experience concierge-level service. Imagine a family dinner where everyone at the table gets exactly what they want from their favorite restaurant. Steak from one place, salad from another – it's all possible now. Technology has made it so easy to enjoy life's little luxuries, and it's truly mind-blowing. If we're living in a time when people get this high level of service for something as simple as dinner, imagine how high their expectations are for the product or service you're offering at the price you're offering. Customer experience and expectations are everything these days. What a time to be alive! #Technology #Innovation #Convenience #FoodDelivery #ModernLife #CustomerExperience #CustomerExpectations

Here’s another example of DoorDash using Shared Mail to reach new consumers. No restaurants were in my package this week. Unfortunate. The front cover of the Save package is mailed to a zone of 100,000+ households at a low cost per thousand.  The insert is a higher cost per thousand but targeted to specific neighborhoods or households.  Notice the different redemption codes. If you are a restaurant or retailer who is not following DoorDash’s example of testing and learning, feel free to reach out for guidance.  #directmail #sharedmail #cpm #restaurantmarketing #customerdata

Boost Your Delivery Profits Without Lifting a Finger. Third-party delivery platforms like Uber Eats, DoorDash, and Grubhub have become essential for restaurants. But here's the catch: They eat into your margins. What if you could optimize your prices on those platforms—automatically, in real-time? Enter Dynpricing. We make sure your delivery prices adjust incrementally, based on demand, time of day, and local trends. Higher demand? Prices rise—without any manual input. Slower periods? Prices drop just enough to attract those crucial extra orders. Your restaurant deserves to profit from every delivery, and Dynpricing helps make that happen. Imagine no more guesswork, no more manually tweaking prices across multiple platforms—just smarter, data-driven pricing that works for you around the clock. We integrate directly with delivery platforms like Uber Eats, DoorDash, and Grubhub, so your operations stay smooth while your profits climb. Ready to turn your delivery game into a profit machine? Let Dynpricing do the heavy lifting. ♻️ Share this with a restaurant owner struggling with delivery margins. 📲 Get in touch today to see how Dynpricing can optimize your delivery channels: https://lnkd.in/gY6y6PzT

What’s really happening in the world of #DoorDash? From long waits at restaurants that hurt drivers’ earnings to app glitches and low pay, the 432k member community on r/DoorDash isn’t holding back. 🍕🚗 In our latest blog series, #DeliveryLife, we explore the realities of DoorDash, straight from the subreddit: ✅ The Good: Tips and strategies from drivers to maximize earnings ✅ The Bad: Wasted time and operational challenges that hit drivers’ wallets ✅ The Ugly: Professionalism and safety concerns in the gig economy At Curbit, we know these challenges are solvable with smarter tools and streamlined processes. Our solutions help restaurants reduce wait times, improving the experience for drivers and ensuring customers get their orders faster -- a win-win-win! 🐸 Read the full blog and join the conversation: https://lnkd.in/eUjDtPkb Let’s transform the delivery experience, one #happyhandoff at a time. 🙌 #curbit #promiseskept #fooddelivery

Ordering pizza 🍕 has never been easier before with a myriad of delivery platforms at our fingertips. But the delivery industry today is experiencing a slump due to an #OversupplyOfRiders 📉. Read this blog to learn the reasons that gradually led to this situation. https://bit.ly/4cHYhZi

A bill filed in California would force delivery providers to show an "itemized breakdown at checkout" exposing consumers to all the costs restaurants are charged for the orders they receive via third-party platforms. You'd think transparency is always great, but no. As Joe Guszkowski shows in his piece for the Restaurant Business Online (linking to it in the comments), some think that consumers do not need this information and also the restaurants may be hurt. Quote from the article: “Large restaurant chains are able to and frequently do negotiate exclusive partnerships with delivery apps, and so disclosing that information to customers would make it publicly available to larger restaurant chains’ competitors,” said Ruth Whittaker, director of civic innovation policy at the Chamber of Progress, a center-left group focused on tech policy. Its partners include DoorDash, Uber Eats and Grubhub." End of quote I believe the only ones who may suffer from this transparency are the platforms themselves. Consumers may not be explicitly asking for this data, but once they see it, they may change their minds and start ordering from restaurants directly. The article explores who (among the consumers) may benefit from the bill, mentioning CloudKitchens and Otter. What are your thoughts? #restaurants #transparency #foodelivery

Every food delivery from a Doordash or Uber Eats is dynamically priced. The delivery costs change the price in the bottom right corner for every guest. The Wendy's Company backlash & subsequent move is just a  reactionary move to quell the insatiable desire of journalists trying to clickbait a story. Wendy's never used the term 'surge' pricing. Surge only makes sense when the resource is finite. There is always an alternative restaurant to choose from. However, providing better #value and #service is what guests demand today. The busiest times of a restaurant are when the most 'issues' occur with an order, the times when delivery takes longer (reducing quality & temp) & some restaurants manage this by 'shutting off' or limiting delivery orders. They are closing their digital doors - which is also a mistake. Paying 50c more for an item that is high in demand AND getting a great experience IS about providing more value. Similarly paying 50c LESS but eating an hour earlier (5pm) or later (9pm) is giving the guest the choice to derive value from a more economic angle. Restaurants can choose which lane works best or both. Note - these views don't are not representative of my former business & are my own. Advanced #revenuemanagement in restaurants is growing and the data will speak for itself once sensationalistic headlines subside.

Have you seen our 2024 Third-Party Delivery Report? For those of you who haven't, here are the key takeaways: 1. Performance comparison: Restaurants consistently outperformed convenience stores, showing a clear need for C-stores to improve their delivery service. 2. Order confusion: Drivers often struggled to differentiate between pre-packaged snacks and made-to-order meals, particularly at convenience stores. 3. Impact of multiple deliveries: Customer satisfaction and order accuracy dropped significantly during the afternoon when drivers made additional stops before final deliveries. 4. Provider strengths:  - DoorDash led in overall satisfaction, delivery speed, and accuracy.  - Uber Eats excelled in maintaining food temperature.  - Grubhub distinguished itself by delivering faster than estimated times. These are some of the insights you need to make data-driven decisions and enhance your customer experience.  Want to dive deeper?  Check out the full report📊

If you are a restaurant owner, you are probably using DoorDash / Uber / Grubhub wrong... Keep reading if you use DoorDash/Uber/Grubhub for any of the following reasons: 1. My customers want food delivered from my restaurant 2. Their pricing works for me 3. They provide an easy online ordering system It's 2024, and while this is not an add, UniHop can do all 3 of those things Here's how you should be using DoorDash/Uber/Grubhub: 1. Customer acquisition 2. Customer acquisition 3. Customer acquisition - When a customer orders from you on one of the three --> Their bag should have a 20% off coupon flyer for their next order when they shop through your site - If the order gets damaged/stolen during transit --> Offer to send them a replacement using your internal delivery process - But if the customer is a PITA... make sure they stay a loyal marketplace customer Moral of the story: Delivery marketplaces are nothing, but a marketing tool, don't let them be anything more than that. #doordash #uber #grubhub #marketing #lastmile #delivery #logistics #restaurant #catering #floral

Ever wonder, why that delivery ramen costs you an arm and a leg?? 🍜💸 To quote Vox, you're hoping for an $18 bowl of ramen, but they slap on those delivery and service fees. DoorDash hits you with a 15% fee, and Uber Eats...well, it’s complicated. And get this: restaurants aren’t partying with these fees either; apps take up to 30% off the top. So, with all these fees, you'd think these delivery giants are just barely scraping by, right? Nope. DoorDash and Uber Eats are making bank, which kinda makes you wonder about all those “struggling to profit” headlines. But here’s the kicker: it’s not all champagne and roses. Customers, restaurant folks, and the delivery drivers are feeling the squeeze. Delivery peeps, facing all sorts of risks, are bringing home less than the minimum wage in some spots. And efforts to bump up their pay in cities like New York and Seattle have had, let’s say, mixed results. In the end, we’re all caught in this wild ride of delivery economics, balancing convenience with the real costs behind that “quick” meal at our door. 🤷♂️