Meld Studios’ Post

Is your service absolutely humming along? Do your customers, employees, business partners or citizens tell you how perfectly it’s all going for them..? Chances are your NPS - or any other measures - are letting you know there’s opportunities for improvement somewhere across your end-to-end service lifecycle. Identifying gaps and hotspots is just the start, because for most organisations the remit, effort and budget to make changes lies somewhere else within the organisation. So, what constitutes a 'good service' (thanks Lou Downe 😎 ) and how might we get better at optimising our services? Join us for our next FREE ONLINE Lunch ‘n’ Learn session Tuesday 17 September with Founder Janna DeVylder and Principal Designer Nick Leigh sharing their experience on defining and evaluating your service framework. Register here https://lnkd.in/g_KC6BxK #servicedesign #evaluation #continualimprovement #businessperformance #designingbetterfuturestogether #goodservices