Experience the Essence of Chengdu, China 🇨🇳 Settle into the inviting rooms of Mercure Chengdu Chunxi, then step outside to uncover the city’s vibrant contrasts—where centuries-old traditions meet modern, urban energy, with rich local flavours to discover. Mercure invites you to explore, connect and be inspired in Chengdu. @frame_lgp #MercureHotels #DiscoverLocal
Yan LO
1mo
Dear Accor group, I strongly suggest stopping the expansion of your business in China. It’s clear that you are struggling to provide even basic, satisfactory services in Europe. Focus on improving your core operations first! The worst experience @ Novotel Den Haag World Forum!
wow
Sales
1moI accidentally canceled my booking via your app and the hotel refuse to reinstate it. I called the hotel immediately after the cancellation. The rooms are still available and the price is not change, I paid the full amount already. Why can not reinstate my booking? I booked this hotel to celebrate Christmas with my family. I know you have the right to do so cause it’s a non refund rate and it is written in your sales condition. But where is the humanity in your corporate culture? Is the refusal to accommodate my request an intentional way of profiting from guests' misoperation? Do I have to lose €350 because I pressed the wrong button? You took our money but don’t provide any products or services! That is rubber, rubber from your loyal members👍 You advertise in the media about being hospitable, putting your members satisfaction first, and how joining your membership program is like being part of a warm family. Yet, in reality, you show no consideration for your members and seem only focused on profiting from them. In this situation, I have felt no kindness or humanity, only cold indifference and greed!