Mercure Hotels’ Post

What happens when the traditions of Vietnam meet the artistry of mixology? 🍹 At Mercure Dalat Resort, the "When I Fall In Love With Green Tea" cocktail combines B'Lao green tea - a prized gem of the Central Highlands—with Vietnamese gin, lime, and vanilla for a drink that’s as refreshing as it is culturally rich. This creation reflects our commitment to honouring local heritage while delivering unforgettable experiences. Discover a new way to connect with Vietnam. 🌱 #Mercure1000 #DiscoverLocal #VisitVietnam

I accidentally canceled my booking via your app and the hotel refuse to reinstate it. I called the hotel immediately after the cancellation. The rooms are still available and the price is not change, I paid the full amount already. Why can not reinstate my booking? I booked this hotel to celebrate Christmas with my family. I know you have the right to do so cause it’s a non refund rate and it is written in your sales condition. But where is the humanity in your corporate culture? Is the refusal to accommodate my request an intentional way of profiting from guests' misoperation? Do I have to lose €350 because I pressed the wrong button? You took our money but don’t provide any products or services! That is rubber, rubber from your loyal members👍 You advertise in the media about being hospitable, putting your members satisfaction first, and how joining your membership program is like being part of a warm family. Yet, in reality, you show no consideration for your members and seem only focused on profiting from them. In this situation, I have felt no kindness or humanity, only cold indifference and greed!

ANTHONY M.

ENTREPENEUR INDIVIDUEL

1mo

ca doit rafraichir les idées !! 👍

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics