Michelle Parsons’ Post

Maximize Your Dealership's Potential with Automotive Service Retention! Did you know returning customers spend 67% more than new ones? Focusing on service retention not only boosts revenue but also builds loyalty. By enhancing customer trust through transparent communication and exceptional service, you can keep your customers coming back for more. In a competitive market, it's time to turn your existing customers into lifelong partners. Let’s transform the way we engage and retain customers! #CustomerLoyalty #AutomotiveSuccess #AutomotiveSales #CustomerRetention #DealershipSuccess

Automotive News Mini Session: Achieve F&I Success Despite Evolving Market Conditions Watch our latest Automotive News mini session with VP of Sales, Key Accounts, Paul Mccarthy. The webinar focuses on how dealerships can utilize F&I sales strategies that drive customer loyalty and what F&I offerings will help prepare dealers for success in 2025 and beyond. https://lnkd.in/g2BSmgpC #Protective

Top Customer Questions to Prepare For Every dealership hears similar questions from customers. Here are the top 5 questions our team is prepared to answer: 1️⃣ “Can I get financing?” 2️⃣ “Is there a warranty?” 3️⃣ “What’s the mileage?” 4️⃣ “How many previous owners?” 5️⃣ “Can I test drive it?” Preparing for these questions builds customer confidence and makes the sales process smoother! Need help training your team to handle these questions effectively? Let’s chat! Book a free strategy session today: https://lnkd.in/dHDauR54 #CustomerService #CarDealership #CarSales #CustomerExperience

Building Trust in the Automotive Industry In today's competitive car market, buyers prioritize more than just price. They seek trustworthy dealerships that deliver exceptional customer experiences. So, what drives loyalty? Key Factors: 1. Transparency: Clear communication and honest pricing. 2. Personalized Service: Understanding individual needs and preferences. 3. Expert Knowledge: Well-trained staff with in-depth product understanding. 4. Seamless Transactions: Efficient and hassle-free purchasing processes. 5. Long-term Support: Ongoing assistance and maintenance. Dealerships that prioritize these values build lasting relationships, foster customer loyalty, and drive repeat business. By combining professionalism with a customer-centric approach, trustworthy dealerships establish a reputation that sells.

Every dealership has three types of customers when it comes to parts and service: 🛠️ Do It Myself 🤝 Do It With Me 🙌🏼 Do It For Me Understanding these customer types helps you tailor your approach and maximize satisfaction across the board. Which type do you see most often in your dealership? 👇

Have you seen our new Customer Deal Sheet? 🎉 Explore how our dealer partners are streamlining their workflow, creating more effective customer engagements, closing deals faster and achieving stronger results. ➡️ https://brnw.ch/21wNG3z #automotiveMastermind #Dealership #AutoDealers #AutoSales #PredictiveMarketing #AutomotiveIndustry

Looking to elevate customer service at your dealership? Here’s one key tip: Actively listen to your customers. Make sure to understand their needs, preferences, and concerns before offering solutions. By listening carefully, you build trust and show customers that you value their time and input. This approach makes customers feel heard and more likely to close the deal! 🏆 Great service starts with great listening. #AutoDealerships #BuyersGuides #dealershiptools #dealerlabels #paperlessdealership #carsofusa #automotiveIndustry #dealerlabelsusa #usaautodealers #usaautosales #UsedCars #VehicleInfoSheets

🚗🔧 Did you know? Approximately 97% of consumers read online reviews before making a purchase, and just one negative review can drive away 30 potential customers on average. 😬 At 10x Customer Service, we're here to prevent that from happening. We partner with car dealerships to resolve or reduce customer service issues, allowing their teams to focus on what matters most: selling and servicing cars. ✅ Protect your reputation. ✅ Grow your customer base. ✅ Let us handle the rest. #10xCustomerService #CustomerSatisfaction #DealershipSuccess #ProtectYourReputation #AutoIndustry #CustomerCare

How can dealerships slow or stop defection? What's in this box represents customer transactions at the dealership - most of it in the service department. Retention solutions from Recall Masters, Inc. drive consumer engagement like no other solution on the market. You set the parameters for card amount and how the card is redeemed - sales, service and/or parts. The average consumer spends 10X the card amount! Stop surrendering your customers to aftermarket competitors. Learn more about R+ retention solutions at https://lnkd.in/gYkSrvZr . #recallmasters

For All Dealerships: Poll Results Are In If you didn't know, we'll tell you: People prefer Texting and Email; it's time to change your approach. Text updates are the top choice for customer communication between Service Drive visits. If you need to leverage this quick and convenient method, it's time to catch up! Follow Coverage In a Click for more tips on fixed ops service drive and the latest in the automotive industry. #DealershipTips #CustomerCommunication #FixedOps #AutomotiveIndustry