Modern Industries’ Post

Morning musings..... What is customer satisfaction? One of the definitions could be, Delivering to the customer the right product or service of the right quality, at the right time, in right place, in safe and secure manner, right? As the individual employees working in the company, do we need to go outside to seek the customer to satisfy him or her? No. Every business has a series of customer-supplier relationship within the organization, which is called the internal customer-supplier chain. We can create exemplary customer satisfaction within our own companies. Look for the colleague to whom we are giving services within the company. Just understand what he or she needs from us to perform his or her job better, deliver that, and we have created a miracle in customer satisfaction. A company that has a system to consistently achieve high internal customer satisfaction, delivers to its final custmer better than the cyclist husband in the video does. How? May you please ask me? #customersatisfaction #business #leadership #management #jobs #careers #employee #coaching

Quality Isn't Just a Department, It's a Mindset 💡✨ At GRIS, we believe that quality should permeate every aspect of your organization. Here’s why: 🔍 Consistency: When everyone embraces quality, you ensure a consistent standard across all departments. 🤝 Collaboration: Quality-driven teams work better together, breaking down silos and fostering innovation. 🚀 Continuous Improvement: A company-wide commitment to quality encourages continuous learning and improvement. 💡 Customer Satisfaction: Delivering top-notch products and services boosts customer trust and satisfaction. Make quality everyone’s responsibility. Let’s elevate your standards together! #QualityMindset #SoftwareTesting #ContinuousImprovement #TheGRISWay

In today’s competitive landscape, building a #QualityFirst culture isn’t just a choice—it's a necessity for sustained success. By focusing on conformance, fitness for use, and exceeding customer expectations, organizations can unlock new levels of excellence and competitive advantage. In this post, I explore the five key perspectives on quality and how they contribute to organizational growth and customer satisfaction. A strong quality culture helps businesses not only meet but surpass market demands, ensuring long-term relevance and success. 1️⃣ Quality is Conformance to Requirements: Keeping promises and meeting specifications Ensuring products or services are free from defects 2️⃣ Quality is Fitness for Use: Products or services performing their intended functions The costs of failure when they do not meet expectations 3️⃣ .Quality is Meeting Customer Expectations: Satisfying customers and aligning with their perceived value Quality being defined by whatever the customer believes it to be 4️⃣ .Quality is Exceeding Customer Expectations: Going beyond customer needs, delighting them Creating a product or service that surpasses expectations 5️⃣ .Quality is Superiority to Competitors: Comparing performance with competitors or past products Perception as a measure of excellence or superiority of a brand #QualityCulture #CustomerExcellence #BusinessSuccess #QualityManagement #ProcessImprovement #CustomerSatisfaction #ContinuousImprovement

The 70% Customer Rule One of the most impactful lessons I’ve learned in my career is this: keep 70% of your team’s focus on the customer. It’s simple but powerful. Here’s how you can apply it: - In team meetings, spend 70% of the time discussing the customer—how to improve their experience, enhance their journey, and delight them. - During everyday conversations, ensure 70% revolves around the customer’s satisfaction. Why? Because when a team is fully aligned with customer satisfaction, everything else starts to fall into place: - The cleaner instinctively knows to maintain spotless floors and greet customers with a smile. - The production team delivers higher quality. - The admin team becomes more effective. - The delivery team ensures every interaction exceeds expectations. It’s about shifting focus away from just pleasing the boss to truly understanding and serving the customer. For example, instead of saying, “Why are you late?” ask, *“How would a customer feel if they arrived to find us unprepared?”* When you consistently train your team to think through the customer’s eyes, they will: - Take ownership of customer satisfaction. - Actively find ways to delight customers. - Bring a customer-first mindset into every task. Of course, balance is essential. Celebrate and acknowledge your team for their efforts in delighting customers. Include customer satisfaction in appraisals to make it part of their goals. The 70% rule isn’t just about customers; it’s about building a culture that delivers excellence consistently. Will you adopt this? Are you ready to try the 70% customer rule? #CustomerExperience #Leadership #TeamCulture #Excellence #SuccessUtomi

Quality & Sustainability in Delivering Exceptional Service In today’s fast-paced world, staying on top of your game isn’t just an option—it’s a necessity. Like the saying goes, "You are only as good as your last job." To build trust and remain relevant, delivering high-quality service consistently is essential. But how do you sustain quality over time? It goes beyond meeting expectations—success lies in continuous growth.  Here are key strategies to sustain and improve service quality: *Research: Stay updated on industry trends and client needs. *Innovation: Adapt new ideas and tools to offer better services. *Training: Equip yourself and your team with relevant skills. *Feedback: Listen to your customers—they hold the key to growth. *Continuous Improvement: Always strive to be better than yesterday. Sustaining excellence ensures customer satisfaction and fosters loyalty. #CustomerService #QualityService #Sustainability #ContinuousImprovement #CustomerExperience

“Quality is free. It’s not a gift, but it’s free. What costs money are the unquality things – all the actions that involve not doing jobs right the first time.” - Philip B. Crosby Inferences: - Quality should be built into processes from the start, reducing waste and rework. - The cost of poor quality (defects, delays) is far higher than investing in getting things right initially. - Focus should be on identifying inefficiencies and ensuring processes are aligned for first-time-right performance. - Proactive problem-solving saves resources, enhances customer satisfaction, and improves overall performance. #QualityManagement #ProcessExcellence #ContinuousImprovement

Your Top Priority for the next quarter I put out a poll yesterday and majority chose ENHANCING CUSTOMER’S SATISFACTION as their Top Priority for the next quarter In this Post, I will be sharing some insights on this ▪️Do you know your Customers? Who are your Target customers ▪️What is their needs and expectations ▪️What motivates them to buy ◾️Value Perception: Their Perceived value equation V(eqn) = Quality + Customer Service/Cost Customer Service is everything an organization does to meet and exceed customer’s expectation thereby creating memorable experience and causing the customer to return or refer your brand. It is the quality of what you deliver and well you deliver it Factors to consider in achieving Customers Satisfaction 🔹 The quality of your product and service 🔹 The culture of your brand. This speaks of how your employees treat your customer 🔹You must understand your customer. Listen to their emotions when talking to you 🔹Send out Customer’s satisfactory questionnaire. If any complaints, find out what is causing the complaint and use it for improvement. View complaints as an opportunity to learn, improve and find out customer’s expectations 🔹Brainstorm with your team on the kind of quality improvement that is required Then ▫️IMPLEMENT ▫️MONITOR ▫️REVIEW ITS IN THE REVIEWING THAT YOU KNOW IF ITS MEETING THEIR EXPECTATION PS: Always UNDER PROMISE and OVER DELIVER PSS: Always define your company standard to your customers to know what to expect from you If this resonates with you, share in the comment section #21dayschallengewithcoachmaverick #Enhancingcustomersatisfaction #Improvethequalityofyourproduct #maintainindustrystandard

We are thrilled to announce that we will be conducting regular Management Review Meetings focused on achieving superior product quality and elevating customer satisfaction. At Karthigeya Drive and Components Pvt. Ltd., we understand that product quality and customer satisfaction are our success. These regular review meetings will provide us with a dedicated platform to assess our progress, identify opportunities for improvement, and ensure that we are consistently exceeding the expectations of our customers. Key Focus Areas: 1️⃣ Product Quality Enhancement: We will review our quality control processes, identify areas for enhancement, and implement proactive measures to ensure that our products meet the highest standards of excellence. 2️⃣ Customer Satisfaction Strategies: Discussions will revolve around customer feedback, satisfaction levels, and strategies to enhance the overall customer experience. 3️⃣ Continuous Improvement Initiatives: We will foster a culture of continuous improvement by encouraging feedback from all stakeholders and implementing actionable insights to drive positive change. 4️⃣ Cross-Functional Collaboration: These meetings will serve as a platform for cross-functional collaboration, enabling teams to work together seamlessly towards our common goals. We immensely proud to extend our heartfelt congratulations to each and every one of you for your outstanding participation and insightful contributions at our recent Management Review Meeting. Your dedication, enthusiasm, and valuable insights have truly made a significant impact on our journey towards excellence. #ManagementReviewMeeting #CustomerSatisfaction #QualityProduct #ContinuousImprovement #TeamWork #EmployeeAppreciation #WashingMachine #InjectionMolding #Casting #PlasticComponents #DriveAssembly #ClutchAssembly

🌟 Achieving Timely Deliveries for Delighted Customers! 🌟 🌟 Timely Deliveries = Happy Customers 🌟 Maintaining adherence to deadlines throughout every department isn't merely about meeting timeframes—it's about providing outstanding service to our valued customers.⏰💼 Responding promptly, delivering on time, and offering efficient service are crucial for ensuring customer satisfaction. When we prioritize meeting deadlines, we streamline our operations and ensure happier clients. Let's delve into how our dedication to timeliness directly enhances customer satisfaction. Are you prepared to align timelines and unleash the full potential of your team? Let's transform success into a collective achievement! 👩💼👨💼 📞 Interested in honing your skills? Sign up today for our training session and begin a journey of personal and professional growth! Seize this chance to enhance your teamwork capabilities! Reach out to us at +6016 234 3854 🚀 Send me a direct message to confirm your participation and elevate your achievements! #CustomerHappiness #PunctualDelivery #Efficiency #ProfessionalExcellence 🚀🔝

Our values are at the heart of our company 🚀 The values that constitute our DNA are integrated into the heart of our industrial processes, which promotes : 🙌 Customer satisfaction 🌟 A quality of life at work 📊 An increase in overall productivity These are an integral part of our corporate culture, guiding us towards success and also contributing to the development of our continuous improvement approach. ✅ #Values #Processes #WorkLifeQuality