Motiullah Kamran’s Post

Armstrong Consulting's 📚 Hospitality Institute 💡 addresses the mid-level manager knowledge gap with our comprehensive certification programs tailored to the unique needs of #privateclub managers. Learn how these programs can transform your career >> https://lnkd.in/enq8dhef #education #hospitalityeducation #privateclubindustry #midlevelmanagers #training #onlineeducation #continuingeducation #hiring

11th March 2024 we launch our on-line The Hospitality Hero Masterclass. Held-up due to sickness and editing delays, we could not be prouder, than bringing to fruition a new, exciting self-paced, unlimited viewing platform in the sense of an eight module Leadership Masterclass Series. 30+ years of real life experience in the world of #hospitality , from years of working within hotel chains to the highs & lows of running my own business. Steven Hesketh MIH Hesketh states: "I'm not a #celebritychef , or a 5* #generalmanager, I'm an everyday guy who started as a window cleaner in a Holiday Resort in Australia at 15 years old and have grafted my way through real highs and lows within Hospitality and have loved every minute of it. I am so passionate that we promote and re-educate what a fantastic economic powerhouse & career builder the #hospitalityindustry is. I believe the #hospitalityindustry is full of #everydayheroes and think of myself as one - I've delivered years of great hospitality experiences across my venues and those I've worked in, from Cafes, Hotels, Restaurants, Serviced Apartments, Hostels, Bars & Event Space and we just don't celebrate or share our learnings enough. This style of education is self-paced, in the comfort of your own space, and is tangible with great tactics and tips alongside short-sharp training and actual downloadable tools that will enable learners to watch it back again and again to help reassess their progress and then allow them to refocus again on the continual self improvement journey. I'm so proud to bring this to fruition! Take a look are advert below and also head to www.thehospitalityhero.com to register for our newsletter to receive a special introductory offer to this new way of Hospitality Leadership Training prior to its launch!

I'm glad to share that I have completed the Hilton Learning Certification - Level 1. Which offers a comprehensive introduction to hospitality within Hilton. It covers customer service essentials, hotel operations basics, brand standards, safety, communication skills, and diversity and inclusion. This course equips you with foundational knowledge and skills essential for success in the dynamic hospitality industry. #leadership #learninganddevelopment #hilton #wearehiltonwearehospitality #development

Managing a thriving hospitality team is easier said than done. To flourish, hospitality #management training can improve overall staff satisfaction and #retention as well as ensure smooth #operations to optimize #profitability. Our online course helps in developing essential #leadership skills. (https://lnkd.in/gGpFiSEs) #hospitality #training #hotel #hospitalitynews #hospitalityindustry #hospitalitycareers #lodgingindustry #lodging

HOSPITALITY IS THE KEY FOR ANYONE When I toured the famous hotel school in Lausanne, Switzerland, our guide described all types of students with all types of career aspirations attending what is arguably the best program in the world. Why would a future Banker come from a hospitality program? Hospitality programs produce a well-rounded professional with the necessary life skills: accounting & business operations, travel & geography, food & wine knowledge, service & etiquette, and understanding people. When you instill the spirit to serve, you create an effective leader. In his book “Unreasonable Hospitality”, Will Guidara challenges any industry to harness the power of giving people more than they expect. Not just the customer, it’s easy to justify money spent to gain customer loyalty and he shares some great ideas on raising that bar. He inspires leaders to up their game with their teams, creating a comfortable place to experiment and grow. By sharing space to generate new ideas with his teams, they step up with front-line, impactful ways to make a difference in their specific areas. Giving ownership to smaller parts of the operation provides experience with new tasks and responsibilities, flooding the succession pipeline. There is a buzz about Servant Leadership; enabling an environment for people to do their best work. How will you raise your hospitality bar? #Hospitality #Leadership Guidara, W., (2022) Unreasonable Hospitality. Optimism Press. https://www.ehl.edu/

Completed Front Office course...

We dove deep into the data of our Hospitality Training 360 Report (developed with CHART - Council of Hotel and Restaurant Trainers) to uncover benchmarks and insights that will influence all L&D and hospitality leaders. To no surprise, the investment in training is up across the board. Here's what else that stood out 🔎 Get the full report ➡️ https://lnkd.in/er_Rk43x #hospitality #learninganddevelopment #ongoingtraining

Managing a thriving hospitality team is easier said than done. To flourish, hospitality #management training can improve overall staff satisfaction and #retention as well as ensure smooth #operations to optimize #profitability. Our online course helps in developing essential #leadership skills. Learn more at https://lnkd.in/gGpFiSEs. #hospitality #training #hotel #hospitalitynews #hospitalityindustry #hospitalitycareers #lodgingindustry #lodging

Today at Purdue University's Spirit of Hospitality Summit, I attended the "Navigating Tough Conversations: Effective Communication Strategies for the Service Industry" session presented by Amy Goodson, a registered dietitian and consultant. This presentation addressed the importance of conflict resolution skills, as well as ways to deal with difficult conversations involving customers, collegues, and management in the workplace. One key takeaway from this session was to avoid placing blame on upset customers and collegues by using "I" statements. "I" statements allow one to be clear and assertive but also respectful so that the customer or collegue doesn't feel the need to get defensive. Another key takeaway from this session was to address issues early on to prevent situations from escalating. Addressing issues with collegues or management as they arise fosters a culture of openness and trust in the workplace and limits misunderstandings. Overall, this was a very engaging and insightful session, and I plan to utilize these strategies throughout my career in the hospitality industry. #2024HTM492 #2024HospitalitySummit Purdue HTM - White Lodging-J.W. Marriott, Jr. School of Hospitality and Tourism Management

If you enjoyed this Thread, you’ll love this one on Outthinking the Norm: Encouraging individuals and organizations to think differently and outperform in the hospitality industry: 1. Learn from the best hospitality industry leaders through our master classes. 2. Discover specific Outthink topics to level-up your departments and organizations. 3. Access valuable case studies and connect with an incredible network of Outthink coaches. A tremendous 2 days of an experience I know I’ll never be able to be a part of anywhere else. - VICE PRESIDENT, MAJOR NATIONAL THIRD-PARTY HOTEL MANAGEMENT COMPANY Contact us at achen@outthinkinstitute.com Share or comment if you found this helpful! #HospitalityExcellence #InnovativeLeadership #OutthinkSuccess #outthink #mastersinhospitality #hotelicons