Abdullah Afridi’s Post

Transform Your Hotel Service with Our Exclusive One-Day Training! 🌟 Unlock the potential of your frontline team with our specially designed workshop for hotel professionals. Scheduled for June 29th at OpenHive One, this one-day event is your ticket to elevating guest service and operational excellence as a hotelier. What’s in Store? ✅ Exceptional Customer Service: Equip your team with the skills to exceed guest expectations, turn challenges into opportunities, and secure glowing reviews. ✅ Operational Mastery: From crisis management to efficient multitasking, empower your staff to handle daily operations with unmatched expertise. ✅ Leadership Development: Foster career growth with leadership training that prepares your team for tomorrow’s challenges today. Why Attend? ✅ Direct Impact on Revenue: Enhanced service skills lead to higher guest satisfaction, repeat visits, and a stellar reputation. ✅ Reduced Staff Turnover: Invest in your team’s growth and watch job satisfaction and retention soar. ✅ Competitive Advantage: Stand out in a crowded market as a leader in customer experience and staff development. Workshop Highlights: 🌟 Led by Nadeesha Kumarasinghe: Draw on the insights and experiences of a seasoned motivational speaker, certified trainer, and hospitality expert with over a decade in the industry. 🌟 Interactive and Engaging: Practical exercises, real-world scenarios, and group discussions ensure that learning is active and applicable. 🌟 Certification: Participants receive a Certificate of Participation, adding value to their professional credentials. Booking Details: Date: June 29, 9 AM - 5 PM Venue: 754 New Parliament Road, Battaramulla Fee: 8,000 LKR per participant, with exclusive group discounts available. Limited Spots Available: Only 20 seats are up for grabs! Ensure your team doesn’t miss out on this transformative experience. Enroll Now! Elevate your hotel’s service standards and leave your competitors behind. Join us to transform your frontline staff into champions of hospitality! #HospitalityTraining #CustomerServiceExcellence #HotelIndustry #LeadershipDevelopment #OperationalEfficiency #ProfessionalGrowth #HospitalityManagement #TeamDevelopment #SriLankaHospitality #HotelFrontline

11th March 2024 we launch our on-line The Hospitality Hero Masterclass. Held-up due to sickness and editing delays, we could not be prouder, than bringing to fruition a new, exciting self-paced, unlimited viewing platform in the sense of an eight module Leadership Masterclass Series. 30+ years of real life experience in the world of #hospitality , from years of working within hotel chains to the highs & lows of running my own business. Steven Hesketh MIH Hesketh states: "I'm not a #celebritychef , or a 5* #generalmanager, I'm an everyday guy who started as a window cleaner in a Holiday Resort in Australia at 15 years old and have grafted my way through real highs and lows within Hospitality and have loved every minute of it. I am so passionate that we promote and re-educate what a fantastic economic powerhouse & career builder the #hospitalityindustry is. I believe the #hospitalityindustry is full of #everydayheroes and think of myself as one - I've delivered years of great hospitality experiences across my venues and those I've worked in, from Cafes, Hotels, Restaurants, Serviced Apartments, Hostels, Bars & Event Space and we just don't celebrate or share our learnings enough. This style of education is self-paced, in the comfort of your own space, and is tangible with great tactics and tips alongside short-sharp training and actual downloadable tools that will enable learners to watch it back again and again to help reassess their progress and then allow them to refocus again on the continual self improvement journey. I'm so proud to bring this to fruition! Take a look are advert below and also head to www.thehospitalityhero.com to register for our newsletter to receive a special introductory offer to this new way of Hospitality Leadership Training prior to its launch!

🌟 Celebrating Teachers: The Hospitality Industry’s Unsung Heroes 🌟 On this Teacher’s Day, we honor not only the educators in classrooms but also the invaluable mentors in the hospitality industry who teach us the art of service, empathy, and excellence every day. In hospitality, every interaction is a lesson: 💡 Chefs teach us precision, passion, and creativity. 💡 Managers demonstrate leadership, teamwork, and resilience. 💡 Servers and staff show us the importance of patience, attentiveness, and human connection Just like in education, the hospitality industry thrives on continuous learning, improvement, and the desire to make a difference in people’s lives. To all the mentors, trainers, and colleagues who take the time to pass on their knowledge and uplift the next generation in hospitality — thank you. Your commitment to excellence shapes not only careers but also the experiences we create for our guests. Here’s to learning, growing, and honoring the teachers who make our industry flourish. 🌱 #TeachersDay #HospitalityIndustry #Mentorship #ContinuousLearning #Gratitude #HospitalityExcellence #Pistahouse

We dove deep into the data of our Hospitality Training 360 Report (developed with CHART - Council of Hotel and Restaurant Trainers) to uncover benchmarks and insights that will influence all L&D and hospitality leaders. To no surprise, the investment in training is up across the board. Here's what else that stood out 🔎 Get the full report ➡️ https://lnkd.in/er_Rk43x #hospitality #learninganddevelopment #ongoingtraining

I strongly recommend this online course offered by the University of North Texas on Coursera to hospitality professionals who are not part of the human resource department. The course delves into the significance of Human Resources in the hospitality industry, emphasizing its impact on the organizational management foundation and its advantages for employees. Whether you work in the front office, housekeeping, food & beverage, or kitchen departments, this course provides a comprehensive overview of the hiring process, training procedures, employee performance appraisals, and more. Check this out! #humanresources #humanresourcemanagement #hospitality #hospitalityindustry #hoteliers #onlineclasses

I'm tired answering people who assume Hotel Management students are just Chefs? 🍽️ ( Comment if you found this relatable ) As a Hotel Management student, I'm often met with the assumption that I'm training to be a chef. 😒 But the reality is -- our role encompasses so much more: → Leadership skills : We're groomed to manage diverse teams, ensuring smooth operations across various departments. → Business acumen: From marketing to finance, we gain comprehensive knowledge to drive profitability and growth. → Guest relations : We master the art of creating exceptional guest experiences, from front desk management to personalized services. →Event Planning : We learn to organize and execute events ensuring every detail is perfect. → Sustainability Practices: We're trained in eco-friendly initiatives, making sure our practices support a greener planet. That's it, for today ! Ps. What other misconceptions do you think exist about our profession? Pss. Let's break the stereotypes together! #Hotelmanagement #Hospitality #Leadership #training #chefs

"Revenue Management Proficient" Mastering revenue management is a significant achievement! In the hospitality industry—whether a secluded guesthouse or a bustling city hotel—revenue management is essential. Balancing revenue growth with an exceptional guest experience requires strategic insight, especially in an industry where margins are often tight. This accomplishment highlights your expertise in steering profitability and guest satisfaction. Taiba InvestmentsMakarem HotelsDur HospitalityDur Hospitality for Hajj Services

I'm glad to share that I have completed the Hilton Learning Certification - Level 1. Which offers a comprehensive introduction to hospitality within Hilton. It covers customer service essentials, hotel operations basics, brand standards, safety, communication skills, and diversity and inclusion. This course equips you with foundational knowledge and skills essential for success in the dynamic hospitality industry. #leadership #learninganddevelopment #hilton #wearehiltonwearehospitality #development

I recently completed a "Diploma in Hospitality Management" on Alison.com. This comprehensive course covered key areas of the hospitality industry, including customer service, hotel operations, and event management. I gained valuable skills in leadership, communication, and problem-solving, preparing me for various roles in the dynamic hospitality sector.

What would you do with a FREE Certification opportunity to pump up that resume and take your career to the next level? Interesting Fact: ServSuccess Certifications Can Accelerate Your Hospitality Career. Did you know that 23% of employees in the restaurant industry don’t have a high school diploma? This makes certifications an incredible opportunity for career advancement. One great option alongside our Certified Hospitality Trainer (CHT) by AHLEI - American Hotel & Lodging Educational Institute is ServSuccess which offers certifications designed specifically for restaurant professionals at various levels—from entry-level workers to managers and executives. These credentials are widely recognized and help demonstrate your dedication, skillset, and leadership potential in the industry. We even have accredited suites! In fact, employees who earn professional certifications are 75% more likely to get promoted. So, if you’ve been offered a complimentary certification opportunity, don’t pass it up. The key is to *complete* it. Certifications like ServSuccess can give you the edge you need to stand out and take your career to the next level. Don’t leave these opportunities on the table—your future self will thank you! Reach out to me to learn more or if you need a refresher on your course or certification let’s connect. Those 2024 courses are expiring soon. Let’s RISE to the next step together with ServSuccess